Course Title: Use communication to build relationships

Part B: Course Detail

Teaching Period: Term2 2018

Course Code: GEDU6117C

Course Title: Use communication to build relationships

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C6159 - Advanced Diploma of Myotherapy

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites or this unit.

Co-requisites - Establish and manage a myotherapy practice 

Course Description

This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.

This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM002 Use communication to build relationships


Address communication needs

Performance Criteria:

2.1 Recognise and support communication needs of clients, colleagues and external networks

2.2 Facilitate access to interpreter and translation services as required

2.3 Identify and address problems and communication barriers

2.4 Defuse conflict or potentially difficult situations with clients and colleagues and refer in accordance with organisational requirements

2.5 Seek and respond to feedback on the effectiveness of communication with clients, colleagues and external networks


Communicate with clients and co-workers

Performance Criteria:

1.1 Identify and use appropriate communication techniques to communicate with clients and colleagues

1.2 Communicate in a manner that demonstrates respect, accepts individual differences and upholds rights

1.3 Represent the organisation appropriately and in accordance with communication policies and protocols

1.4 Provide information to clients and service providers in accordance with communication policies and protocols


Facilitate meetings

Performance Criteria:

3.1 Develop an agenda and list of invited participants in consultation with appropriate people

3.2 Communicate details of the meeting to the participants and other stakeholders in accordance with organisation communication protocols

3.3 Contribute to and follow objectives and agendas for meeting

3.4 Provide opportunities to fully explore all relevant issues and provide relevant information

3.5 Use strategies that encourage all members to participate equally, including seeking and acknowledging contributions from all members

3.6 Implement strategies to ensure the specific communication needs of individuals within the meeting are identified and addressed

3.7 Facilitate the resolution of conflict between

Learning Outcomes

Please refer to the Elements of competency.

Details of Learning Activities

Classes will be delivered within the form face-to-face class time, online delivery, and external Activator lectures/events and through one-to-one pier coaching with class teacher.

Teaching Schedule


Class & Activities

5th Jul

Introduction to business courses, S.W.O.T analysis  & Communication

12th Jul

Models of communication, self-image and establishing rapport

19th Jul

Teacher Student business plan meeting

26th Jul

Teacher Student business plan meeting

2nd Aug

Teacher Student business plan meeting

9th Aug

Interpretative services, communication with clients, colleagues and staff

Defusing complicated situations, implementation of communication strategies

16th Aug

Organisational policies and procedures & People Skills & barriers to communication

23rd Aug

Teacher Student business plan meeting

30th Aug

Motivational interviewing and communication during treatment & People Skills & barriers to communication

6th Sep

Mid Semester Break

13th Sep

Guidelines for communication & how to give feedback

20th Sep

Conflict, conflict resolution and behaviors

27th Sep

Presentation skills, research & how to engage your audience

4th Oct

Industry presentation day

11th Oct

Handling customer complaints, Record keeping, managing information & quality control

18th Oct

Small business networking & LinkedIn & importance of social media presence

25th Oct

Facilitate workplace meeting presentation

1st Nov

Facilitate workplace meeting presentation

8th Nov


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


Assessment may consist of written tests, in class activities, presentations & written reports.


Task 1

Assessment 1:

Treatment review assignment    

Task 2

Assessment 2: Facilitate workplace meeting assignment


To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.



Assessment Tasks

Treatment review assignment due: 22nd July 2018 to be completed in clinic via turnitin  

You will be required to perform a full Myotherapy treatment within clinic, ask your clients to answer a questionnaire and answer a few questions once you have received feedback from the client and clinic supervisor. For further information please refer to your assessment tool on blackboard.


Facilitate resolution & workplace meeting assignment: Meeting due 25th October final submission 4th November via turnitin

Your will be required to work within a group setting and to set up a meeting to discuss feedback that has been undertaken via a client survey and other operational areas of concern. For further information please refer to your assessment tool on blackboard. Each group will be given a presentation time closer to the date.

Assessment Matrix

Course Overview: Access Course Overview