C4342 - Certificate IV in Banking Services

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Plan: C4342 - Certificate IV in Banking Services
Campus: City Campus

Program delivery and structure

Approach to learning and assessment
Work integrated learning
Program structure
Program transition plan

Approach to learning and assessment


During the delivery of this program you will experience a variety of approaches to learning and teaching.  Classes are interactive and give many opportunities to discuss ideas and practice new skills.  You will participate in learning activities such as:


  • case study and scenario analysis
  • group discussions
  • various occupational and health activities
  • working in small groups
  • online activites

Specific training in developing and using spreadsheets is included.

Assessment is designed throughout the program to give you numerous opportunities to demonstrate learning and skills.  Assessment may include:


  • assignments
  • essays
  • group work
  • case studies
  • presentations and
  • tests

Assessment feedback is integral to your continued development and enables you to improve future performance. Progressive feedback will be provided throughout the program.

All courses in this programl ead to the award of grades.

If you have a long term medical condition, disability and/or any other form of disadvantage you may negotiate various aspects of the learning and/or assessment methods.  If this applies to you please contact the program manager or the Disability Liaison Unit to find out more www.rmit.edu.au/disability

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Work integrated learning

RMIT University is committed to providing you with an education which strongly links formal learning with professional and vocational practices.  When you enrol in this RMIT University program you will:


  • Undertake and be assessed on structural activities which allow learning, application and demonstration of professional or vocational practice(s)
  • Interact with industry and community when undertaking these activities
  • Complete these activities in a real work context or situation
  • be provided with a distinctive source of feedback through work context interactions to assist in learning assimilation

Any or all of these aspects of a Work Integrated Learning experience may be simulated.

In this program you will meet industry representatives who provide input into the development of work simulated scenarios used in the classroom.

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Program Structure

This qualification requires the completion of the following:

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C4342 Courses

C4342 Core Units - Select ALL Five (5) Courses

Course Title

Nominal Hours

Course Code


Implement customer service standards (BSBCUS403B)30MKTG7841CCity Campus
Participate in OHS processes (BSBOHS201A)20OHTH5472CCity Campus
Apply principles of professional practice to work in the financial services industry (FNSINC401A)30EMPL5892CCity Campus
Develop and maintain in-depth knowledge of products and services used by an organisation or sector (FNSINC402A)40ACCT5323CCity Campus
Use business technology (BSBWOR204A)20OFFC5210CCity Campus
C4342 Elective Units - Select Seven (7) Courses

Course Title

Nominal Hours

Course Code


Coordinate implementation of customer service strategies (BSBCUS401B)40MKTG6088CCity Campus
Assess credit applications (FNSCRD401A)30BAFI5196CCity Campus
Sell financial products and services (FNSSAM401A)30MKTG6077CCity Campus
Implement a sales plan (FNSSAM402A)50MKTG6078CCity Campus
Facilitate customer awareness of the Australian financial system and markets (FNSFLT502A)40ACCT5324CCity Campus
Establish client relationship and analyse needs (FNSASIC301C)50BAFI5197CCity Campus
Develop, present and negotiate client solutions (FNSASIC302C)50BAFI5198CCity Campus

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Program transition plan

Any future changes to the qualification will require individual transition plans to be implemented. This could involve credit transfers, RPL or enrolling in courses in the new program, as applicable.  Students will be advised of full details in a timely manner.

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