Course Title: Manage a complex community sector organisation

National Element Code & Title:

CHCMGT801B Manage a complex community sector organisation

Performance Criteria:

1.1 Establish working relationships with staff under a range of working conditions and work arrangements in the community sector
1.2 Develop and implement strategies to maintain relationships with staff as a basis for providing ongoing support, guidance, motivation and inspiration to underpin community work
1.3 Develop and implement strategies and systems to manage human resources issues related to a range of work arrangements, including voluntary work, work conducted largely in locations remote from the organisation and/or work in homes of clients
1.4 Balance the requirements of maintaining full time, part time and contract staff to undertake community sector work
1.5 Investigate the application of innovative approaches in human resource management with a potential to address organisation, sector and industry issues
1.6 Take action to provide ongoing support to address specific needs of staff in the community sector
1.7 Manage diversity of staff, client base and sector to effectively support community work
1.8 Ensure organisation processes, practices and protocols support and promote the acquisition and effective application of cultural competence
 

Performance Criteria:

2.1 Establish and maintain relationships and collaborative partnerships with identified organisations, agencies, government and regulatory bodies to underpin, support and enhance the work of the organisation
2.2 Identify and implement strategic approaches to finding a balance between collaboration and competition in organisational relationships
2.3 Establish, support and maintain appropriate and productive inter-organisation connections
2.4 Take a balanced and tenacious approach to maintain connections with public and private sector agencies in line with organisation policies and requirements
2.5 Oversee the maintenance of organisation databases and information systems to support and enhance inter-agency relationships
2.6 Take a proactive approach to researching the sector and developing new inter-agency relationships in line with strategic directions and organisation objectives
 

Performance Criteria:

3.1 Oversee the establishment and maintenance of information and reporting systems to ensure audit, accreditation and other compliance and regulatory reporting requirements are addressed
3.2 Take initiative in establishment, review and maintenance of systems and processes to support and enhance work processes and associated accountability as an ongoing management practice
3.3 Monitor changes that may impact work processes and practices and take a high level problem solving approach to ensure organisation systems are able to address increased and/or changing demands and compliance requirements
3.4 Conduct ongoing research investigation to identify evidence of improvements in available systems and processes and/or in their application that may be beneficial to the organisation
3.5 Regularly evaluate the effectiveness of organisation systems and processes to ensure compliance and provide an effective basis for decision-making
 

Performance Criteria:

4.1 Undertake investigative research in relation to key areas of community work as a basis for contributing to policy determinations
4.2 Maintain a balanced approach to policy development and implementation to support organisation's strategic direction and objectives, minimise risk and uncertainty and contribute to community sector work
4.3 Maintain active involvement and influence in policy at a broader level, including contributing to policy initiatives at the community work sector, industry and government levels
4.4 Undertake high level negotiation and advocacy to influence policy development and implementation to support evidence-based research
 

Performance Criteria:

5.1 Take a strategic problem solving approach to managing the organisation's finances within a challenging environment including issues such as lack of business certainty, expanding demands, changes in public focus and support for different approaches, inconsistent or unworkable guidelines and varying availability of funding
5.2 Identify and pursue funding opportunities through public and private sector sources and where possible, take an innovative approach to create or expand opportunities
5.3 Undertake ongoing investigative research at national and international levels to identify existing or emerging funding and financing models with potential application to the organisation
5.4 Review organisation's finance structures in the light of research evidence and identify potential options for changes to the structure and allocation of finances in the organisation
5.5 Seek external expert advice and support and undertake internal consultation as required in relation to decision-making and to implement change in the organisation
 

Performance Criteria:

6.1 Establish and maintain contracting processes, practices and documentation which clearly define contract expectations and standards, risk management, accountability and financial frameworks
6.2 Oversee tendering and selection processes in line with identified protocols where required and quality assurance guidelines
6.3 Establish key stakeholders involved in project, communicate and clarify expectations associated with their roles and responsibilities and monitor during life of contract
6.4 Identify and manage risks associated with contract, including monitoring and enforcing risk allocation model
6.5 Manage implementation of contract to ensure ongoing work and delivery of outcomes are in line with contracted timelines, costs and quality standards
6.6 Review each contract and ensure issues are identified and addressed to improve future contract management
 

Performance Criteria:

7.1 Identify governance issues related to a range of community sector organisations and their associated governance arrangements
7.2 Ensure governing body is provided with clear information to enable it to address governance requirements and responsibilities
7.3 Develop strategies to provide appropriate and ongoing guidance and support to the governing body in accordance with specific needs, such as a Board where membership is unchanged over some years and/or includes a high percentage of voluntary workers