Course Title: Provide advocacy and representation services

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: JUST5729C

Course Title: Provide advocacy and representation services

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C0045 - Vocational Graduate Certificate in Community Services Practice(Client assessment & case management)

Course Contact : Bronwyn Tanti

Course Contact Phone: +61 3 9925 9079

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None required.

Course Description

This course describes the knowledge and skills required by the worker to represent the interests of service users, the community and/or the community services and health industries.  Representation will include the development of community representative and industry participative roles and positions in influencing policy processes and decision-making forums.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAD504B Provide advocacy and representation services


1.Establish the representative role and process

Performance Criteria:

1.1 Identify role, processes and conditions of representation in consultation with individuals and key groups
1.2 Seek the support of key people
1.3 Determine and implement requirements for reporting and accountability


2.Participate in decision-making forums

Performance Criteria:

2.1 Identify relevant interests and concerns to be pursued in accordance with organisation positions and priorities
2.2 Undertake work to provide a framework for pursuing promotion of relevant interests
2.3 Create and respond routinely within work role to opportunities to reflect, promote and represent relevant interests
2.4 Calculate and assess the potential impact of developments and decisions in terms of objectives and priorities
2.5 Provide progress and other reports and feedback to key people according to organisation requirements


3.Negotiate outcomes and liaise with key people

Performance Criteria:

3.1 Identify and develop appropriate strategic alliances
3.2 Promote and support collaborative planning and action
3.3 Identify potential areas of conflict and implement strategies to address them
3.4 Clearly determine and promote purpose and objectives
3.5 Undertake appropriate work with organising committees and board of management to maximise effectiveness


4.Evaluate effectiveness of strategies

Performance Criteria:

4.1 Analyse actual work outcomes and report against agreed objectives
4.2 Implement adjustments to strategy according to the evaluation

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

You will be involved in learning activities in a day long workshop. Activities will include group discussions, critique of reading material and self-reflection exercises. Reflecting on your own work context is a significant aspect of this course, and you will be given opportunities during the workshop to discuss and think about your practice.

Teaching Schedule

There are 10 workshops scheduled for this program.  This course is clustered for delivery with the following course: CHCORG701C: Provide leadership as a practitioner in community services

and is covered in workshop 8.

8September 2015

CHCAD504B: Provide advocacy and representation services

CHCORG701C: Provide leadership as a practitioner in a community services

Learning Resources

Prescribed Texts

None prescribed


Other Resources

Additional resources will also be available in the learning management tool “Blackboard”. A set of readings will be made available to you prior to each workshop. A list of program specific resources, including journals and texts that may support you in the program, can also be found on the link to the RMIT library in “Blackboard”.

Overview of Assessment

Assessment of this course focuses on an in class case study and an individiual written report

Assessment Tasks

This course is assessed together with the following course:  CHCORG701C: Provide leadership as a practitioner in community services

Assessment will include an in class group activity focusing on a case study around identifying leadership and advocacy roles. You will also submit a written report.

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant course. This is available from the Program Co-ordinator.

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview