Course Title: Beginner listening, writing and speaking skills for telephone exchanges

Part A: Course Overview

Program: C1055

Course Title: Beginner listening, writing and speaking skills for telephone exchanges

Portfolio: DSC

Nominal Hours: 90.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
GEDU5452	Brunswick Campus	TAFE	360T Education	Face-to-Face	Term1 2012, Term1 2013, Term2 2012

Course Contact: Jennifer Chamberlain

Course Contact Phone: +61 3 9925 9476

Course Contact Email: jennifer.chamberlain@rmit.edu.au

Course Description

This course/modules covers some of the skills required to be an effective language learner. This module covers the skills required to understand an answering machine message, to write a short telephone message and to leave a message.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CSWEIH Beginner listening, writing and speaking skills for telephone exchanges
Elements:	Demonstrate understanding of a simple answering machine message
	Leave a short telephone message
	Write a short telephone message

Learning Outcomes

This module is part of CSWE I which is an integrated program. This means that you will study this module with several other modules throughout the course. 

 The outcomes described in this unit relate to:
Performance criteria of 3 learning outcomes
The ISLPR (International Second Language Proficiency Ratings) descriptors0+-1- 

Overview of Assessment

This course is part of a full-time integrated program. Learner performance is assessed against specific criteria that describe a standard of perfomance. the criteria allows the learner to participate activley in the assessment process. The learner is givien as many opportunities as practicable to achieve each outcome.

Feedback:

Learner is clearly informed that assessment is taking place and feedback on performance is given for each assessment.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc