Course Title: Beginner listening, writing and speaking skills for telephone exchanges

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: GEDU5452

Course Title: Beginner listening, writing and speaking skills for telephone exchanges

School: 360T Education

Campus: Brunswick Campus

Program: C1055 - Certificate I in Spoken and Written English

Course Contact : Jennifer Chamberlain

Course Contact Phone: +61 3 9925 9476

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 90

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course/modules covers some of the skills required to be an effective language learner. This module covers the skills required to understand an answering machine message, to write a short telephone message and to leave a message.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CSWEIH Beginner listening, writing and speaking skills for telephone exchanges


Demonstrate understanding of a simple answering machine message

Performance Criteria:

1.1 Identify context/topic

1.2 Identify other pieces of information



Leave a short telephone message

Performance Criteria:

2.1 Write a simple message

Some errors may occur but these must not interfere with intended meaning.

2.2 Use formulaic expression, eg Sue rang.

2.3 Use appropriate vocabulary

2.4 Produce mostly legible text



Write a short telephone message

Performance Criteria:

3.1 Leave a short telephone message containing at least 2 itmes of information, eg I can't come today. My son is sick.

Some errors may occur but these must not interfere with the intended meaning.

3.2 Initiate exchange or rewpond to opening appropriately

3.3 Use appropriate fomulaic expressions, eg Hello, this is ..., I'd like to leave a message for..., Thnaks very much.

3.4 Use one clase questions/statements, eg Cna i speak to ...?, I can't come to class today.

3.5 Use appropriate vocabulary

3.6 Pronounce key words with suffiecient sound clarity and stress as to be intelligible to the interlocutor

Learning Outcomes

This module is part of CSWE I which is an integrated program. This means that you will study this module with several other modules throughout the course. 

 The outcomes described in this unit relate to:
Performance criteria of 3 learning outcomes
The ISLPR (International Second Language Proficiency Ratings) descriptors0+-1- 

Details of Learning Activities

Evidence may be gathered through, eg

  • collection of documents
  • Verbal and/or written questioning

Teaching Schedule

Program dates: 29th January, 2013 to 28th June, 2013

Term Break: Fri 29th March - 12th April, 2013

Public holidays:Mon 11 March (Labour Day), Fri 29 March (Good Friday),Wed 25 April (ANZAC Day), Mon 10 June 2013 (Queen’s Birthday)

Your program is made up of:
• Orientation
• Learning activities
• Guest speakers
• Excursions

All students will be inducted. The induction includes

AMEP handbook outlining student rights and responsibilities, grievance procedure and services information about student services, rights and responsibilities is contained in student diary.
Orientation to RMIT Libraries (library tour & on line catalogue introduction) and campus facilities

Learning Resources

Prescribed Texts


Other Resources


There are no set texts in this course learning materials are provided by the teachers
but it is recommended that you bring
• Display folder with plastic sleeves
• Notebook or loose leaf paper
Writing materials

Overview of Assessment

This course is part of a full-time integrated program. Learner performance is assessed against specific criteria that describe a standard of perfomance. the criteria allows the learner to participate activley in the assessment process. The learner is givien as many opportunities as practicable to achieve each outcome.


Learner is clearly informed that assessment is taking place and feedback on performance is given for each assessment.

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

An assessment charter ( summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document:;ID=ln1kd66y87rc

Assessment Tasks

Assessments may be gathered through, eg

  • collection of documents
  • Verbal and/or written questioning

Assessment Matrix

Course Overview: Access Course Overview