Course Title: Participate in basic workplace communication

Part A: Course Overview

Program: C1071

Course Title: Participate in basic workplace communication

Portfolio: DSC

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL5672C

City Campus

TAFE

365T Global, Urban & Social Studies

Face-to-Face

Term1 2014,
Term1 2015

Course Contact: Elizabeth-Anne Cotter

Course Contact Phone: +61 3 9925 4870

Course Contact Email: elizabeth-anne.cotter@rmit.edu.au


Course Description

In this course you will develop the knowledge and skills required to participate effectively in workplace communication.  Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.


Pre-requisite Courses and Assumed Knowledge and Capabilities

nil



National Competency Codes and Titles

National Element Code & Title:

TLIE307C Participate in basic workplace communication

Elements:

1 Communicate information about routine tasks, processes, events or skills






 

2 Participate in group discussions to achieve appropriate work outcomes


 

3 Represent views of the group to others


Learning Outcomes

On successful completion of this course you will have explored the following:

- Basic principles of effective communication

- Typical communication problems and appropriate action and solutions

- Protocols and procedures for communicating with others using relevant workplace technology


Overview of Assessment

Assessment is ongoing throughout this course and includes the following:

- Oral questioning

- Workplace observation during your work placement

- Short answer questions