Course Title: Participate in basic workplace communication
Part B: Course Detail
Teaching Period: Term1 2014
Course Code: EMPL5672C
Course Title: Participate in basic workplace communication
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C1071 - Certificate I in Work Education
Course Contact : Elizabeth-Anne Cotter
Course Contact Phone: +61 3 9925 4870
Course Contact Email:firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
In this course you will develop the knowledge and skills required to participate effectively in workplace communication. Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
TLIE307C Participate in basic workplace communication
1 Communicate information about routine tasks, processes, events or skills
1.1 An appropriate form of communication is selected and used to
2 Participate in group discussions to achieve appropriate work outcomes
2.1 Responses are sought and provided to others in the group
3 Represent views of the group to others
3.1 Views and opinions of others are interpreted, understood and
On successful completion of this course you will have explored the following:
- Basic principles of effective communication
- Typical communication problems and appropriate action and solutions
- Protocols and procedures for communicating with others using relevant workplace technology
Details of Learning Activities
Nearly everybody at some time in his or her lives will have a job. Having a job gives us a good feeling about ourselves and means we can be independent. We can learn a lot at work, from other people, about the work we are doing and it is an important time to learn about yourself and what kind of person you are and what you want from life. We will also cover some rights and responsibilities of adults within our community such as voting, knowledge of the government and what it means to participate in community activities.
Here is a list of some of the topics we will cover during the year:
• The world of work
• Choosing and planning an occupation and talking about career goals
• Discussing the rights and responsibilities of a worker
• Learning how to look for a job
• Communication and social skills in the workplace
• Following and accepting instructions
• Explaining problems and asking for help
• Feedback and cooperation
• How to work safely
• Following timetables and workplace rules
• The appropriate way to dress for the workplace and using the facilities at a workplace properly.
There will also be excursions throughout the year to help you learn more and see and experience things for yourself. It is important for you to attend those excursions.
You will be provided with a comprehensive workshop schedule at your first class in February that will highlight the different days of the week and the classes that are scheduled for this course.
You will be provided with the resources and tools for learning in this course. You will also have access to the resources in the library.
Overview of Assessment
Assessment is ongoing throughout this course and includes the following:
- Oral questioning
- Workplace observation during your work placement
- Short answer questions
To gain competency in this course, you are required to participate in and complete activities/tasks that are given during class time. Occasionally you will be asked to complete an unfinished project as homework or collect information in your own time to be used in class.
You will be assessed in a variety of ways, which may include:
- Practical demonstration of tasks
- Verbal questioning
- Short answer written work
- Project work
- Verbal presentation
- Self- assessment
- Professional conversation
This program in delivered in accordance with competency-based assessment, grades include:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at: http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
Course Overview: Access Course Overview