Course Title: Participate in basic workplace communication

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: EMPL5672C

Course Title: Participate in basic workplace communication

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C1071 - Certificate I in Work Education

Course Contact : Elizabeth-Anne Cotter

Course Contact Phone: +61 3 9925 4870

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop the knowledge and skills required to participate effectively in workplace communication.  Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIE307C Participate in basic workplace communication


1 Communicate information about routine tasks, processes, events or skills


Performance Criteria:

1.1 An appropriate form of communication is selected and used to
meet the purpose required
1.2 Effective listening skills are demonstrated
1.3 Questions are used to gain additional information and to clarify
1.4 Sources of information relevant to the communication are
1.5 Information is selected and sequenced correctly
1.6 Verbal and written reporting is undertaken where required
1.7 Communication is undertaken in both familiar and unfamiliar
situations and with familiar and unfamiliar individuals and


2 Participate in group discussions to achieve appropriate work outcomes


Performance Criteria:

2.1 Responses are sought and provided to others in the group
2.2 Constructive contributions are made in terms of the process
2.3 Goals or outcomes are communicated and/or recorded


3 Represent views of the group to others

Performance Criteria:

3.1 Views and opinions of others are interpreted, understood and
accurately reflected

Learning Outcomes

On successful completion of this course you will have explored the following:

- Basic principles of effective communication

- Typical communication problems and appropriate action and solutions

- Protocols and procedures for communicating with others using relevant workplace technology

Details of Learning Activities

Nearly everybody at some time in his or her lives will have a job. Having a job gives us a good feeling about ourselves and means we can be independent. We can learn a lot at work, from other people, about the work we are doing and it is an important time to learn about yourself and what kind of person you are and what you want from life. We will also cover some rights and responsibilities of adults within our community such as voting, knowledge of the government and what it means to participate in community activities.

Here is a list of some of the topics we will cover during the year:
• The world of work
• Choosing and planning an occupation and talking about career goals
• Discussing the rights and responsibilities of a worker
• Learning how to look for a job
• Communication and social skills in the workplace
• Following and accepting instructions
• Explaining problems and asking for help
• Feedback and cooperation
• How to work safely
• Following timetables and workplace rules
• The appropriate way to dress for the workplace and using the facilities at a workplace properly.

There will also be excursions throughout the year to help you learn more and see and experience things for yourself. It is important for you to attend those excursions.

Teaching Schedule

You will be provided with a comprehensive workshop schedule at your first class in February that will highlight the different days of the week and the classes that are scheduled for this course.

Learning Resources

Prescribed Texts


Other Resources

You will be provided with the resources and tools for learning in this course. You will also have access to the resources in the library.


Overview of Assessment

Assessment is ongoing throughout this course and includes the following:

- Oral questioning

- Workplace observation during your work placement

- Short answer questions

Assessment Tasks

Assessment Requirements

To gain competency in this course, you are required to participate in and complete activities/tasks that are given during class time. Occasionally you will be asked to complete an unfinished project as homework or collect information in your own time to be used in class.

You will be assessed in a variety of ways, which may include:

- Practical demonstration of tasks
- Verbal questioning
- Short answer written work
- Project work
- Verbal presentation
- Self- assessment
- Professional conversation

Assessment Matrix

This program in delivered in accordance with competency-based assessment, grades include:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview