Course Title: Develop interpersonal communication skills for the workplace

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: SOSK5795

Course Title: Develop interpersonal communication skills for the workplace

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C1071 - Certificate I in Work Education

Course Contact : Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no prerequisite requirements for individual units of competency

Course Description

This unit describes the skills and knowledge required by participants
to develop social interaction and communication skills to enable
them to participate in employment settings

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

VU20442 Develop interpersonal communication skills for the workplace


1: Identify areas of responsibility in own personal life

Performance Criteria:

1.1 Identify ways that are commonly used to open conversations
1.2 Greet others using a range of expressions and appropriate
1.3 Ask questions and make statements appropriate to the
1.4 Use appropriate strategies to suit different audiences
1.5 Use strategies to keep communication open
1.6 Demonstrate appropriate body language


2: Develop strategies to promote self confidence

Performance Criteria:

2.1 Use appropriate strategies to interrupt or join conversations.
2.2 Use appropriate expressions, conventions and timing to end
conversations with others.


3: create a personal skills profile

Performance Criteria:

3.1 Identify types of behaviour appropriate to formal and informal
situations in the workplace
3.2 Clarify communication requirements and social conventions
to suit situations in the workplace
3.3 Comply with etiquette required in given situations
3.4 Apply behaviour required to given situations


4: Develop problem solving and decision making skills for work

Performance Criteria:

4.1 Clarify personal rights and responsibilities towards safety of
self and others
4.2 Differentiate between safe and unsafe behaviour in public and
private situations
4.3 Demonstrate ways to maximise personal safety
4.4 Name sources of support to assist with protective behaviour
4.5 Outline the role of an advocate.


5: Maintain personal health and hygiene

Performance Criteria:

5.1 Demonstrate ways of managing one’s emotions
5.2 List strategies to clarify feelings of others
5.3 Use skills to make and maintain relationships
5.4 Name sources of support for emotional needs

Learning Outcomes

In this course you will explore the following topics:

communication skills to participate in interactions with others

problem solving skills to identify and select appropriate communication strategies for different
audiences and different situations

· language and literacy skills to participate in conversations and clarify communication

· self management skills to identify and seek out sources of support for own communication needs

Details of Learning Activities

In class learning activities will include:

Watching DVD’s


class discussions

role plays

excursion to Melbourne Central

Teaching Schedule

The teaching schedule is presented in a timetable format. You will be given a timetable for your program

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment in this course is determined via a combination of assessment strategies which will include:

Group discussions

Observations of practical tasks

Self assessment

A project

Assessment Tasks

To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will recieve feedback on all assessment.

Assessment task 1: You will participate in role play in a simulated work context to demonstrate your communication skills

Assessment task 2: You will complete a short answer checklist about protective behaviours

Assessment Matrix

Course Overview: Access Course Overview