Course Title: Develop interpersonal communication skills for the workplace
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: SOSK5795
Course Title: Develop interpersonal communication skills for the workplace
School: 365T Global Studies, Soc Sci & Plng
Campus: City Campus
Program: C1071 - Certificate I in Work Education
Course Contact : Mandy Morrison
Course Contact Phone: +61 3 99254065
Course Contact Email:mandy.morison@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no prerequisite requirements for individual units of competency
Course Description
This unit describes the skills and knowledge required by participants
to develop social interaction and communication skills to enable
them to participate in employment settings
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
VU20442 Develop interpersonal communication skills for the workplace |
Element: |
1: Identify areas of responsibility in own personal life |
Performance Criteria: |
1.1 Identify ways that are commonly used to open conversations |
Element: |
2: Develop strategies to promote self confidence |
Performance Criteria: |
2.1 Use appropriate strategies to interrupt or join conversations. |
Element: |
3: create a personal skills profile |
Performance Criteria: |
3.1 Identify types of behaviour appropriate to formal and informal |
Element: |
4: Develop problem solving and decision making skills for work |
Performance Criteria: |
4.1 Clarify personal rights and responsibilities towards safety of |
Element: |
5: Maintain personal health and hygiene |
Performance Criteria: |
5.1 Demonstrate ways of managing one’s emotions |
Learning Outcomes
In this course you will explore the following topics:
communication skills to participate in interactions with others
problem solving skills to identify and select appropriate communication strategies for different
audiences and different situations
· language and literacy skills to participate in conversations and clarify communication
requirements
· self management skills to identify and seek out sources of support for own communication needs
Details of Learning Activities
In class learning activities will include:
Watching DVD’s
worksheets
class discussions
role plays
excursion to Melbourne Central
Teaching Schedule
The teaching schedule is presented in a timetable format. You will be given a timetable for your program
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment in this course is determined via a combination of assessment strategies which will include:
Group discussions
Observations of practical tasks
Self assessment
A project
Assessment Tasks
To demonstrate competency in this course, you will need to complete the following pieces of assessment to a satisfactory standard. You will recieve feedback on all assessment.
Assessment task 1: You will participate in role play in a simulated work context to demonstrate your communication skills
Assessment task 2: You will complete a short answer checklist about protective behaviours
Assessment Matrix
Course Overview: Access Course Overview