Course Title: Be an effective volunteer

Part A: Course Overview

Program: C1073

Course Title: Be an effective volunteer

Portfolio: DSC

Nominal Hours: 25.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban & Social Studies


Course Contact: Liz Cotter

Course Contact Phone: +61 3 99254870

Course Contact Email:

Course Description

In this course you will develop the understanding, knowledge and skills to undertake volunteer work.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCVOL201B Be an effective volunteer


1. Develop an understanding of the volunteering sector

2. Apply the rights and responsibilities of the organisation and the volunteer

3. Work as a volunteer

Learning Outcomes

On successful completion of this unit you will have developed the following skills and knowledge:

An understanding of how personal values and attitudes may impact on work as a volunteer

The need for relevant background checks to be undertaken by the organisation

The need for undertaking relevant/mandatory training

Organisation expectations of volunteers

Personal motivations for volunteering

An understanding of the volunteering sector including the nature of volunteer work and the importance of volunteer work to the community

An understanding of the organisation information including various roles, rights and responsiblities and organisation processes policies and procedures

An understanding of relevant legislative and procedural requirements, including requirements relating to mandatory notification where relevant

Communication and literacy skills to work well as part of a team in a volunteer role 

The ability to adhere to policies and procedures

Information technology skills appropriate to specific tasks

Organisation skills to manage one’s own time

Demonstrate safe and effective use of workplace technology in line with occupational health and safety (OHS) guidelines

Overview of Assessment

Assessment in this course is ongoing and includes the following:


Written assignment

Role Play

Case Study