Course Title: Be an effective volunteer

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: GEDU5971C

Course Title: Be an effective volunteer

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C1073 - Certificate I in Transition Education

Course Contact : Liz Cotter

Course Contact Phone: +61 3 99254870

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 25

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

In this course you will develop the understanding, knowledge and skills to undertake volunteer work.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCVOL201B Be an effective volunteer


1. Develop an understanding of the volunteering sector

Performance Criteria:

1.1 Develop understanding of the definition and the volunteering
sector principles of volunteering
1.2 Explain the scope of the volunteering sector
2. 1.3 Develop understanding of what motivates people to volunteer
their time and expertise
1.4 Develop understanding of the diversity and difference of
1.5 Develop understanding of the importance of diversity and
difference in volunteer work teams


2. Apply the rights and responsibilities of the organisation and the volunteer

Performance Criteria:

2.1 Identify the rights and responsibilities of the organisation and
apply to work
2.2 Identify the rights and responsibilities of the volunteer and apply
to work
2.3 Discuss relevant policies and procedures and apply to work
2.4 Explain the organisation structure, lines of communication and
authority and boundaries of work roles


3. Work as a volunteer

Performance Criteria:

3.1 Demonstrate ability to manage one’s own time and organise
one’s own work role
3.2 Apply understanding of the basic principles required for working
effectively in a team
3.3 Apply basic understanding of the communication networks and
processes and relationships between paid and unpaid staff inrelation to volunteer work
3.4 Apply basic understanding of support structures available and
how and when to access these work within relevant legislation/policies and procedures

Learning Outcomes

On successful completion of this unit you will have developed the following skills and knowledge:

An understanding of how personal values and attitudes may impact on work as a volunteer

The need for relevant background checks to be undertaken by the organisation

The need for undertaking relevant/mandatory training

Organisation expectations of volunteers

Personal motivations for volunteering

An understanding of the volunteering sector including the nature of volunteer work and the importance of volunteer work to the community

An understanding of the organisation information including various roles, rights and responsiblities and organisation processes policies and procedures

An understanding of relevant legislative and procedural requirements, including requirements relating to mandatory notification where relevant

Communication and literacy skills to work well as part of a team in a volunteer role 

The ability to adhere to policies and procedures

Information technology skills appropriate to specific tasks

Organisation skills to manage one’s own time

Demonstrate safe and effective use of workplace technology in line with occupational health and safety (OHS) guidelines

Details of Learning Activities

Engagement into the course will see you involved in the following learning activities:

  • Developing an understanding of the volunteering sector
  • Applying the rights and responsibilities of the organisation and the volunteer
  • Working as a volunteer

Teaching Schedule

You will be provided with a comprehensive workshop schedule at your first class in February that will highlight the different days of the week and the classes that are scheduled for this course.


Learning Resources

Prescribed Texts


Other Resources

You will be provided with the resources and tools for learning in this course. You will also have access to the resources in the library.

Overview of Assessment

Assessment in this course is ongoing and includes the following:


Written assignment

Role Play

Case Study

Assessment Tasks

The course assessment tasks will be:

· Observation in the workplace
· Written assignments/projects
· Case study and scenario analysis
· Questioning
· Role play simulation

Assessment Matrix

This program is delivered in accordance with competency-based assessment. Grades include -

CA: Competency Achieved

NYC: Not Yet Competent

DNS: Did Not Submit for assessment

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:;ID=9pp3ic9obks7

Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:;ID=vj2g89cve4uj1

Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w

Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview