Course Title: Operate under a case work framework

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS8097C

Course Title: Operate under a case work framework

School: 365T Global Studies, Soc Sci & Plng

Campus: Brunswick Campus

Program: C2199 - Certificate II in Community Services

Course Contact : Elizabeth-Anne Cotter

Course Contact Phone: +61 3 9925 4870

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no prerequisites for this unit of competency

Course Description

This unit describes the knowledge and skills required to optimise the effectiveness of interaction with a client by using appropriate skills to implement a case plan.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCW301C Operate under a case work framework


1. Establish an appropriate working relationship with clients

2. Uphold the rights and responsibilities of clients


Performance Criteria:

1. Establish an appropriate working relationship with clients

1.1 Routinely utilise effective communication strategies to ensure:
- clients identify their needs
- individual and cultural differences are accommodated
1.2 Define the rights and responsibilities of clients and workers and establish and maintain appropriate boundaries
1.3 Assist clients, where appropriate, to obtain counselling or communication skills training
1.4 Identify client’s information needs and agree and implement actions to satisfy these as appropriate
1.5 Maximise interaction with clients by utilising appropriate communication, thoroughly exploring problems and possible solutions, and providing a supportive environment which encourages clients to take control of their lives

2. Uphold the rights and responsibilities of clients

2.1 Define and agree the rights of clients and the range of options for addressing these
2.2 Discuss client responsibilities with each client to ensure common understanding
2.3 Recognise and explain individual and cultural differences relating to rights and responsibilities, and identify strategies to deal with these
2.4 Identify appropriate services required by the client and plan their delivery in consultation with the client and other relevant people

Learning Outcomes

 By completing this unit of competency you will achieve and demonstrate competence in the following skills:

 Establishing an appropriate working relationship with clients 

 Upholding the rights and responsibilities of clients

Details of Learning Activities

Students will participate in classroom discussions, problem solving, role play scenarios and work place simulations. Key concepts will be explored through the investigation of these real world and simulated environments. Learning activities include questionnaires and case studies.

Teaching Schedule

Classes / wokshops will be offered on a weekly basis during the academic year.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment in this unit of competency will be through a mix of in-class tasks, case studies, scenarios, workplacement based projects, group work and team work, problem based learning and responses to a range of underpinning knowledge questions as well as the development of an evidence portfolio linked to the unit of competency elements and workplace practice.

Assessment Tasks

A student must demonstrate an understanding of all elements of this particular competency. The assessment tasks are based on the requirements of the essential aspects of evidence as outlined in the unit of competency: CHCCW301C Operate under a case work framework

Assessment methods have been designed to measure achievement of the competency in a flexible manner over a range of assessment tasks.

Student also complete an evidence portfolio documenting workplacement practice linked to the unit of competency.

Assessment Matrix

CHCCW301C Operate under a case work framework

Task                                         Questions      In class activities     Project Work             Evidence portfolio of work practice
Element 1                                        X                    X                                    X                                                    X
Element 2                                        X                    X                                    X                                                    X

Course Overview: Access Course Overview