Course Title: Communicate in the Workplace

Part B: Course Detail

Teaching Period: Term1 2008

Course Code: EMPL9679C

Course Title: Communicate in the Workplace

School: 650T TAFE Business

Campus: City Campus

Program: C3133 - Certificate III in Business Administration

Course Contact : Kelly Kajewski

Course Contact Phone: +61 3 9925 5470

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit covers the skills and knowledge required to communicate in the workplace. It covers the activities of gathering, conveying and receiving information together with completing routine written correspondence. This course will be delivered in both classroom and practice firm setting.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBCMN203A Communicate in the Workplace


Draft routine correspondence

Performance Criteria:

Information to achieve work responsibilities is collected from appropriate sources.

The method(s)/equipment used to communicate ideas and information is appropriate to the audience.

Effective listening and speaking skills are used in oral communication.

Input from internal and external sources is sought, and used to develop and refine new ideas and approaches.

Instructions or enquiries are responded to promptly and in accordance with organisational requirements


Gather, convey and receive information and ideas

Performance Criteria:

Written information and ideas are presented in clear and concise language and the intended meaning of correspondence is understood by recipient.

Correspondence is drafted and presented within designated timelines.

Presentation of written information meets organisational standards of style, format and accuracy

Learning Outcomes

Details of Learning Activities

Learning activities will include, class-based discussions, exercises, reading and case studies together with independent research and virtual enterprise activities in order to develop competency including underpinning skills and knowledge.

Full time students are required to take part in the Virtual Enterprise program, which provides students with a simulated business environment to prepare for the workforce. Students will be required to attend the Virtual Enterprise for the scheduled number of hours per week in order to gather evidence of competency related to the national competency standards for business administration.

Field trips may be scheduled as part of the Virtual Enterprise operations, however these will be decided and organised at the teacher’s discretion.

Teaching Schedule

Week Weekly Schedule ResourceAssessment Items
 Week 1 Course Introduction
Communicate in the Workplace
Virtual Enterprise
 Week 2 Introduction to communication
Communication barriers
 Week 3 Gathering information
Effective listening
 Aspire Chapter 1
Teacher Handouts
 Week 4  Written communication Aspire Chapter 2
Teacher Handouts
 Week 5 Presenting information
Business writing
 Aspire Chapter 2
Teacher Handouts
 Week 6 Presenting information
Business writing
 Aspire Chapter 2
Teacher Handouts
 Vacation Mid Semester Break (Student Vacation) – 20 to 26 March  
 Week 7  In class test   In class test
 Week 8  Individual Presentations  Individual Presentations
 Week 9  Individual Presentations  Individual Presentations
 Week 10 – 18 Course integrated into Virtual Enterprise Operations  Ongoing Observation in Virtual Enterprise

Week 16 -Portfolio Due
Week Weekly ScheduleResourceAssessment Items
1Course Introduction   
2Introduction to communication
Communication barriers
3Gathering information
Effective listening

Aspire Chapter 1
Teacher Handouts
4Written communicationAspire Chapter 1
Teacher Handouts
5Presenting information
Business writing
 Aspire Chapter 2
Teacher Handouts
6Presenting information
Business writing
 Aspire Chapter 2
Teacher Handouts
7In class test  In class test
8Individual Presentations 
9Individual Presentations 

<font size="2">Individual Presentations

Week 16  - Portfolio Due

Learning Resources

Prescribed Texts

Aspire Publishing, Customised Book for RMIT – Business TAFE Certificate III


Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: class exercises, homework, practical project and tests. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.

Assessment Tasks

Assessment 1 - Test (30%)
Students will complete a closed book test based on the theory from the prescribed text book. The test will focus on both practical and theory components of Communicating in the Workplace. Practical sections will focus on the student’s practical ability to demonstrate the skills and knowledge as set out in the Evidence Guide. Theoretical sections will include short answer questions based on the theory related to the topic.

Assessment 2 - Presentation (20%)
Students will complete a 3 minute oral presentation on a topic negotiated with the teacher. The presentation will be assessed for the student’s ability to effectively communicate with the teacher and audience.

Assessment 3 – Portfolio (50%)
Students will complete a portfolio of evidence which will support the demonstration of competence in contributing to communicating in the workplace.

Full time students will also be observed by the practice firm supervisor throughout the semester using an observation checklist to determine workplace performance.

Part time students will be required to present a portfolio of evidence as directed by their teacher.

Assessment Matrix

Gather, convey and receive information and ideas&uuml;&uuml;&uuml;
Draft routine correspondence &uuml;&uuml;

Course Overview: Access Course Overview