Course Title: Provide advice to clients

Part A: Course Overview

Program: C3186

Course Title: Provide advice to clients

Portfolio: BUS

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
COSC6047C	City Campus	TAFE	650T TAFE Business	Face-to-Face or Internet or Workplace

Course Contact: Swati Dave (Program Manager)

Course Contact Phone: +61 3 9925 5811

Course Contact Email: swati.dave@rmit.edu.au

Course Description

In this unit you will develop the basic knowledge and skills required to provide IT advice and support to clients, including the communication of comprehensive technical information.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	ICAS3031B Provide advice to clients
Elements:	1. Analyse client support issues
	2. Provide advice on software, hardware or network
	3. Obtain client feedback

Learning Outcomes

Overview of Assessment

Assessment tasks will include practical computer-based tasks and in-class exercises in the designated workshop.

You will be provided with feedback throughout the session in order to check your progress.

You will also be expected to complete follow-up tasks including research, and produce written documentation.