Course Title: Manage customer relationships

Part A: Course Overview

Program: C3186

Course Title: Manage customer relationships

Portfolio: BUS

Nominal Hours: 35.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
MKTG6072C	City Campus	TAFE	650T TAFE Business	Face-to-Face or Internet or Workplace

Course Contact: Swati Dave

Course Contact Phone: +61 3 9925 5811

Course Contact Email: swati.dave@rmit.edu.au

Course Description

In this unit you will develop the basic knowledge and skills required to contribute successfully to the ongoing management of established customer relationships.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	ICTCC330A Manage customer relationships
Elements:	1. Contribute to the meeting of customer needs
	2. Obtain feedback from customers
	3. Use customer feedback to enhance customer relationships

Learning Outcomes

Overview of Assessment

Assessment tasks will include practical computer-based tasks and in-class exercises in the designated workshop.

You will be provided with feedback throughout the session in order to check your progress.

You will also be expected to complete follow-up tasks including research, and produce written documentation.