Course Title: Organise schedules

Part A: Course Overview

Program: C3216

Course Title: Organise schedules

Portfolio: BUS

Nominal Hours: 15.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Workplace

Term1 2009

Course Contact: Hazel Sims

Course Contact Phone: +61 3 9925 1315

Course Contact Email:

Course Description

This course describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBADM307B Organise schedules


Establish schedule requirements

Manage schedules

Learning Outcomes

The course describes performance outcomes, skills and knowledge required to perform the administrative support to teams and individuals in the management of diaries, schedules and other appointment mechanisms.  Students will provide evidence of maintaining schedules which meet individual and organisational needs and prioritising and negotiating competing demands.  Students will demonstrate their knowledge of a variety of scheduling activities.

Overview of Assessment

Students must demonstrate all elements of competency through a variety of methods showing their understanding of all elements of a particular competency to be deemed competent.

Assessment methods have been designed to measure achievements of each competency in a flexible manner.  Assessments will incorporate a variety of methods: class exercises, homework, the access to a range of diaries, planners and calendars to record and schedule appointments will be used.  Through the analysis of responses to case studies and scenarios, demonstration of techniques in a workplace or the Virtual Enterprise and direct questioning and written tests will ensure that the relevant competency standards are being met.

Learning activities include class-based discussion, exercises, small group work, online activities and situated learning in the Virtual Enterprise in order to develop competency including the underpinning skills and knowledge.

In addition to the assessments, formative and timely feedback is provided to the students throughout the duration of the course.