Course Title: Participate effectively in the work environment

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL5810C

Course Title: Participate effectively in the work environment

School: 360T Education

Campus: City Campus

Program: C3258 - Certificate III in Education (Aboriginal and Torres Strait Islander)

Course Contact : Robyn Blaikie

Course Contact Phone: +61 3 9925 4838

Course Contact Email:robyn.blaikie@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Fiona Dean: Teacher

fiona.dean@rmit.edu.au

99254650

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

No specific pre-requisite and co-requisite.

Course Description

This course describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCORG303A Participate effectively in the work environment

Element:

1. Contribute to the effective operation of the workgroup

Performance Criteria:

1.1 Identify own job responsibilities and their contribution to service delivery
1.2 Work within defined job role and responsibilities
1.3 Seek assistance and direction and obtain as required
1.4 Work in a manner that complements that of others according to policies and rules of workplace practice
1.5 Complete activities to standard expected in workplace
1.6 Carry out set tasks in a positive and courteous manner
1.7 Identify resources needed to carry out own work duties
1.8 Deal with shortages of resources according to organisation practices
1.9 Keep work area well organised and safe in accordance with relevant standards/policies

Element:

2. Review and develop own work performance

Performance Criteria:

2.1 Monitor own work according to requirements for job quality and customer service
2.2 Plan work activities to achieve individual objectives and organisation expectations
2.3 Report to supervisor when work requirements are unable to be met
2.4 Clearly communicate to supervisor/appropriate person, need for additional support to improve performance
2.5 Report need for training to supervisor, as required
2.6 Undertake training as appropriate
2.7 Take opportunities for support and supervision as required

Element:

3. Work cooperatively with others

Performance Criteria:

3.1 Use problem solving when necessary so work is completed according to organisation policies and practices
3.2 Demonstrate respect for individual differences of workers in workplace relationships
3.3 Demonstrate understanding and application of the value of cultural differences and diversity when working with others
3.4 Identify and show respect for different roles and responsibilities
3.5 Behave appropriately in the workplace, in a manner likely to promote cooperation
3.6 Share information with others in order to complete set activities
3.7 Report conflicts in the workplace to supervisor

Element:

4. Contribute to the development of policies, practices and structures of an organisation

Performance Criteria:

4.1 Report concerns regarding administrative policies, practices and procedures to supervisor
4.2 Report concerns regarding job responsibilities to supervisor
4.3 Provide information, ideas and suggestions to supervisor when requested
4.4 Participate in staff meetings/working groups, if required


Learning Outcomes


Develop the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives.


Details of Learning Activities

The student learning experience will be facilitated through participation in a range of activities:
Group discussion
Guest speakers
Oral and/or written questions on "What if?" scenarios
Individual and group projects
Realistic simulations and role play
Practical demonstrations and direct observation of actual work and simulated work practice
Oral Presentations


Teaching Schedule

Semester 1

Week 1-4
Theory – Participating effectively in the work environment
Contributing to the effective operation of the workgroup
Organisation structure, policies and procedures, organisation mission, philosophy,
Legislation relevant to organisation and work carried out, including occupational health and
safety (OHS) and privacy/confidentiality
Discussion, Q&A activities, Evidence Guide

Week 5-9
Theory – Participating effectively in the work environment
Organisation structure, policies and procedures, organisation mission, philosophy, organisation
structure, policies and procedures
Legislation relevant to organisation and work carried out, including occupational health and
safety (OHS) and privacy/confidentiality
Identifying own job responsibilities and their contribution to service delivery
Discussion, Q&A activities,
Assignment 1 – Q&A

Week 10-14
Theory– Contributing to the effective operation of the workgroup
Working within defined job role and responsibilities
Working with colleagues, strategies for effective participation
Effective work related skills, seeking assistance and direction
Discussion, Q&A activities

Week 15-18
Theory – Reviewing and developing own work performance
Goal setting; Planning work activities to achieve individual objectives and organisation
expectations
Monitoring own work according to requirements for job quality and customer service
Communicating with supervisors and colleagues
Professional development, work requirements and individual needs
Discussion, Q&A activities
Progress interview – Evidence guide, Assignment 1, Observation/Demonstration, Third party

Semester 2
Week 1-4
Theory – Working cooperatively with others
Problem solving within the workplace
Respecting individual differences, Understanding and applying the value of
cultural differences and diversity
Identifying and showing respect for different roles and responsibilities
Discussion, Q&A activities

Week 5-9
Theory – Working cooperatively with others
Behaving appropriately in the workplace
Team work
Dealing with conflict in the workplace; reporting and documenting
Discussion, Q&A activities

Assignment 2 – Scenarios

Week 10-14
Theory– Contributing to the development of policies, practices and structures of an organisation
Reporting concerns regarding administrative policies, practices and procedures to supervisor
Providing information, ideas and suggestions to supervisor when requested
Feedback and responding to feedback
Discussion, Q&A activities

Project – Presentation (oral and/or written)

Week 15-18
Theory – Participating effectively in the work environment
Issues related to effective work practices
Reviewing and reflecting own work practices and work environment
Discussion, Q&A activities

Assessment interview – review folio of final assessments e.g : Evidence Guide, Assignment 1 and 2, Observation/Demonstration, Third party, Project – Presentation (oral and/or written)



Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

You must demonstrate an understanding of all elements of the competencies in order to be deemed competent. Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Review of products produced through work-based or course activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your courses assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document: http://www.rmit.edu.au/browse;ID=ln1kd66y87rc


Assessment Tasks

Assessment methods have been designed to measure achievement of each competency in a flexible manner over a range of assessment tasks. You may be assessed by:
• Direct observation of actual and simulated work practice
• Oral or written questioning
• Assignments and projects
• Presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files
• Review of products produced through work-based or course activities
• Third-party feedback from a work supervisor/employer
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.


Assessment Matrix

In Assessment matrix Booklet given to students at commencement of program.

Course Overview: Access Course Overview