Course Title: Work effectively in the community sector

Part A: Course Overview

Program: C3260

Course Title: Work effectively in the community sector

Portfolio: DSC

Nominal Hours: 40.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2012

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCCS411A Work effectively in the community sector


Communicate effectively in a community work or service delivery setting.

Demonstrate commitment to relevant values and philosophy underpinning work in the sector.

Maintain work standards.

Reflect on own practice.

Take responsibility for personal skill development.

Work effectively within the community services system.

Work ethically.

Learning Outcomes

The learner will be able to confidently demonstrate the essential knowledge of this unit including the awareness of own biases, beliefs and emotional issues, basic knowledge of contemporary employment terms and conditions in the workplace and of broad knowledge of legal and ethical framework in community work and/or service delivery, including: occupational health and safety (OHS), access, equity and anti-discrimination, privacy and responsibilities in relation to mandatory reporting requirements where relevant . the learner will be able to identify current issues facing older people and understand the professional boundaries and need to refer appropriately of their role in duty of care, confidentiality of information and ethical decision making in relation to specific work role and responsibilities, as well as understanding of what constitutes a breach of these and potential ramification of such a breach. Their skills will allow them to implement the relevant organisations procedures relating to safety issues and prevention in community services work, including basic home fire safety, emergency response, security, own responsibilities within the workplace . They will be able to apply their skills with in a work environment using their knowledge of values, principles and ethics underpinning work in the sector including; holistic and person-centred support and services community work people’s needs and rights including duty of care, principles of access and equity and human rights and principles of client safety . The learner will be able to apply decision making and problem solving skills as required to constructively achieve identified out comes in line with work role, communicate effectively about importance of issues relating to environmental responsibilities and sustainable practise and opportunities to address them. Some of these specific work roles may include, interpreting and following verbal and/or written instructions, seeking clarification of tasks, providing information. They will continuously improve their skills by participating in appropriate professional development activities on an ongoing basis, including: maintaining own skills and knowledge and ongoing development, being open to learning new ideas and techniques in a range of settings, sharing workplace information with others, use initiative in responding to challenging situations and individuals, work as part of a team or as a sole worker, work in a non-judgemental manner.

Overview of Assessment

If the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on ’What if?’ scenarios. Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioninairs on essential knowledge and skills and consideration of required attitudes. Where performance is not directly observed and/or is required to be demonstrated over a ’period of time’ and/or in a ’number of locations’, any evidence shall be authenticated by colleagues, supervisors, clients or other appropriate persons.