Course Title: Work effectively in a home and community care environment

Part A: Course Overview

Program: C3260

Course Title: Work effectively in a home and community care environment

Portfolio: DSC

Nominal Hours: 45.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2012

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email:

Course Description

This unit describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirements. Home care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food services and community settings include shops, streets, parks, day programs, venues and vehicles.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCHC311A Work effectively in a home and community care environment


Address relevant work issues, requirements and guidelines.

Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings.

Operate respectfully within a home care environment.

Work ethically.

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing basic home fire safety, emergency response procedures,ethical and legal implications of work Own terms and conditions of employment, practises to enhance sustainability, including environmental, economic, workforce and social sustainability, purpose of accreditation process and quality improvement practise. Their knowledge will surround the relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability, including the relevant legislation, regulations, standards and policies and how to access themas well as the relevant organisation procedures and awards and how to access them. they will have the essential knowledge of their role and function of the organisation, and relevance to specific work role, security procedures and of the importance and meaning of home and belongings to individuals. In addition the learner will have effectively demonstrated their ability to skillfully perform such tasks as complying with organisation procedures, policies, awards, standards and legislation relevant to a worker operating under supervision within the community services industry, they will have demonstrated basic home fire safety and emergency response procedures, along with  Demonstrating knowledge of ramifications of infection control breaches and the  knowledge of the ramifications of breaches of confidentiality, policies and legislation. the learner will have also demonstrated the ability  to Identify and report workplace hazards and poisons as applied to broad occupational health and safety (OHS) area, Identify diverse attitudes and beliefs of clients and respond appropriately Identify own responsibilities within the workplace , The will have shown effective observation and reporting skills.

Overview of Assessment

The overview of the assessment may vary accordingly to the dynamics of the group of learners however the individual being assessed must provide evidence of specified essential knowledge as well as skills,  this unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions. To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances a diversity of assessment tasks is essential for holistic assessment. Observation of work performance may include oral / written tasks,  interview and questioning, authenticated portfolio/log book Supporting statement of supervisor/sand or authenticated evidence of relevant work experience and/or formal/informal learning.