Course Title: Work effectively with carers

Part A: Course Overview

Program: C3260

Course Title: Work effectively with carers

Portfolio: DSC

Nominal Hours: 35.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

Term1 2012

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email:

Course Description

This unit of competency describes the skills and knowledge required to work effectively with members of families or other non-paid support people e.g. friends and carers, to support quality of life for their family member who is aged or has a disability.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable.

National Competency Codes and Titles

National Element Code & Title:

CHCICS304A Work effectively with carers


Acknowledge the carer as part of the care team.

Contribute to the inclusion of the carer as part of the care team.

Identify risk to the care relationship.

Support carer to maintain a lifestyle suitable to their needs and preferences.

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing basic family relationships and dynamics,  basic knowledge of the impact of disability and ageing on family and other natural supports,  carer support organisations and resources , they will have the knowledge and understand the importance of confidentiality and privacy requirements when working with a carer ,  understand the relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability, knowledge of the relevant legislation and policy and relevant organisation policy along with the knowledge of the strengths-based philosophy and practice. In addition the learner will have effectively managed the performance criteria of this unit including the ability to  demonstrate their skills in applying knowledge of basic home fire safety, to establish and maintain healthy professional/work boundaries, identify carer needs, liaise and report to supervisor, maintain confidentiality and to be able to participate in strengths-based. solution finding

Overview of Assessment

The overview of this assessment may vary accordingly to the dynamics of the group of learners however the individual being assessed must provide evidence of specified essential knowledge as well as skills . This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. While It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible . Assessments may include observation in the workplace as previously mentioned and or written assignments/projects, case study and scenario analysis, written / oral questioning  and role play simulation.