Course Title: Work effectively in a home and community care environment

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5565C

Course Title: Work effectively in a home and community care environment

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C3260 - Certificate III in Home and Community Care

Course Contact : Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable.

Course Description

This unit describes the introductory knowledge and skills required to work effectively in a home care environment and community settings with clients, family members, staff, visitors, suppliers and others to meet established work requirements. Home care services may include: respite care, personal care, household maintenance, home modifications or maintenance, personal assistance and food services and community settings include shops, streets, parks, day programs, venues and vehicles.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCHC311A Work effectively in a home and community care environment


Address relevant work issues, requirements and guidelines.

Performance Criteria:

4.1 Comply with organisation policy and programs
4.2 Apply broad knowledge of policy and programs such as HACC, DVA and Government community care directions
4.3 Comply with duty of care implementation in home and community settings and worker roles
4.4 Identify and address specific duty of care issues including:
 role of worker
 roles of other staff e.g. nurses
 role of assessment care management
4.5 Address cultural and religious issues when working in home and community settings
4.6 Acknowledge and address different attitudes towards cleaning, food and personal care such as:
 cultural practices
 religious requirements
 attitudes to gender roles
 motivation to retain independence and capacity
 differences between client's family members
4.7 Follow organisation policies and procedures relating to:
 travel, including safety of vehicles and driving behaviour
 appropriate storage of equipment
 maintaining client records


Demonstrate importance of safety, hygiene and infection control in a home care setting and community settings.

Performance Criteria:

3.1 Maintain personal hygiene, dress standard and work practices according to organisation's manual handling and infection control requirements
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Observe any changes in the work environment, equipment or client behaviours and report or initiate action within own area of responsibility, to redress any potential workplace hazards
3.5 Remain aware of own personal safety at all times and if at any time a threat is perceived, contact supervisor as per organisation procedures


Operate respectfully within a home care environment.

Performance Criteria:

1.1 Identify role and responsibilities and clarify with supervisor
1.2 Follow organisation's procedures to assure client of bona fide identity before entering the house
1.3 Use appropriate inter-personal skills to establish a positive relationship with clients
1.4 Demonstrate respect for the work setting being the client's home and personal space and negotiate how to best implement the work plan to suit them within organisation procedures, for example in relation to managing animals
1.5 Regularly observe and monitor changes in client behaviour and environment and report concerns immediately in accordance with organisation policy and procedure
1.6 Complete and submit documentation relating to service delivery and travel in accordance with organisation policy and procedure


Work ethically.

Performance Criteria:

2.1 Locate and read relevant government and organisation procedures, policies, and awards, standards and legislation and clarify uncertainties with appropriate personnel
2.2 Refer any breach or non adherence to standard procedures to appropriate personnel
2.3 Maintain confidentiality of any client matter in accordance with organisation policy and procedure
2.4 Show respect for rights and responsibilities of client and others in work practices
2.5 Demonstrate current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
2.6 Recognise individuals and cultural differences and make adjustments as necessary to assist achievement of work requirements
2.7 Demonstrate understanding and compliance with the principles of duty of care, legal responsibilities and organisation goals and objectives in all work undertaken

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing basic home fire safety, emergency response procedures,ethical and legal implications of work Own terms and conditions of employment, practises to enhance sustainability, including environmental, economic, workforce and social sustainability, purpose of accreditation process and quality improvement practise. Their knowledge will surround the relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability, including the relevant legislation, regulations, standards and policies and how to access themas well as the relevant organisation procedures and awards and how to access them. they will have the essential knowledge of their role and function of the organisation, and relevance to specific work role, security procedures and of the importance and meaning of home and belongings to individuals. In addition the learner will have effectively demonstrated their ability to skillfully perform such tasks as complying with organisation procedures, policies, awards, standards and legislation relevant to a worker operating under supervision within the community services industry, they will have demonstrated basic home fire safety and emergency response procedures, along with  Demonstrating knowledge of ramifications of infection control breaches and the  knowledge of the ramifications of breaches of confidentiality, policies and legislation. the learner will have also demonstrated the ability  to Identify and report workplace hazards and poisons as applied to broad occupational health and safety (OHS) area, Identify diverse attitudes and beliefs of clients and respond appropriately Identify own responsibilities within the workplace , The will have shown effective observation and reporting skills.

Details of Learning Activities

Learners will participate in class room discussions, problem solving within individual and team groups. They will be encouraged to express their concerns and ideas both negative and positive. They will participate in role play scenarios in a simulated environment within the frame work of expected outcomes and discuss the reality of the outcomes via their own/trainers experience with in the appropriate work environment. They will participate in questionnaires, case studies and practical placement. All within the contents of this unit.

Teaching Schedule

The teaching schedule is designed in a time table format, outlining the specific elements linked to specific units that will be taught on the said session and double up as a lesson plan. Scenarios, case studies, questionnaires, role plays, viewing DVDs and class discussions will be designed using the appropriate contents matching up with the performance criteria. As this unit is quite intense it is suggested that all learners attend each session, and is presented in a manner to cater for all individuals own learning strategy.

Learning Resources

Prescribed Texts


Other Resources

Learning resources are provided via booklets created to cover the essential information referring to the unit applied and are supplied to all learners attending the program. Updated handouts are also given to all students and frequent face to face discussion re dvd’s that may be viewed.

Overview of Assessment

The overview of the assessment may vary accordingly to the dynamics of the group of learners however the individual being assessed must provide evidence of specified essential knowledge as well as skills,  this unit is best assessed in the workplace or in a simulated workplace under the normal of range conditions. To establish consistency assessment should be conducted on more than one occasion to cover a variety of circumstances a diversity of assessment tasks is essential for holistic assessment. Observation of work performance may include oral / written tasks,  interview and questioning, authenticated portfolio/log book Supporting statement of supervisor/sand or authenticated evidence of relevant work experience and/or formal/informal learning.

Assessment Tasks

A leaner must be able to demonstrate an understanding of the essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit. Assessments methods have been designed to achieve the competencies of this unit in a flexible manner and over a range of assessment tasks. Learners will participate in 100 hours of practical placement to demonstrate their essential knowledge and skills to meet the competencies and expected outcomes of this unit. Students will need to complete a practical placement competency matrix, signed and witnessed by the appropriate authorities to ensure the ability to perform their expected tasks meet the criteria of competencies for this unit.

Assessment Matrix

Course Overview: Access Course Overview