Course Title: Work effectively with carers

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: HWSS5567C

Course Title: Work effectively with carers

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C3260 - Certificate III in Home and Community Care

Course Contact : Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable.

Course Description

This unit of competency describes the skills and knowledge required to work effectively with members of families or other non-paid support people e.g. friends and carers, to support quality of life for their family member who is aged or has a disability.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS304A Work effectively with carers


Acknowledge the carer as part of the care team.

Performance Criteria:

1.1 Identify the importance of family roles and relationships in the life of the person with support needs in discussion with the client
1.2 Confirm with supervisor the role of the carer in their family member's life
1.3 Identify the knowledge and skills of the carer that complement the role of the worker
1.4 Identify and confirm with supervisor job function boundaries that indicate respect for the carer's role
1.5 Identify and confirm with supervisor carer needs that have an impact on the family member e.g. respite, workforce participation
1.6 Provide support according to relevant organisation and government policy and relevant legislation
1.7 Work in a manner that respects the confidentiality and privacy of the carer, as well as the person with support needs


Contribute to the inclusion of the carer as part of the care team.

Performance Criteria:

2.1 Participate in planning activities with the person with support needs and, to the extent agreed by the client, their carer
2.2 Provide individualised plan support in a manner that respects and includes the carer as part of the care team
2.3 Identify carer issues and report to supervisor
2.4 Participate in solution finding in a manner that recognises and supports the strengths of both the person with support needs and their carers
2.5 Work in manner that recognises and supports carer's relationship with and knowledge about the person with support needs


Identify risk to the care relationship.

Performance Criteria:

4.1 Identify the changing nature of the care relationships over time
4.2 Identify key changes that may include risk of care relationship breakdown
4.3 Confirm with supervisor risks that may warrant re-assessment or review of the individualised plan


Support carer to maintain a lifestyle suitable to their needs and preferences.

Performance Criteria:

3.1 Identify aspects of a carer's role that has a negative impact on their own needs and preferences and report to supervisor
3.2 Participate in finding a solution that will assist a carer to achieve or maintain a lifestyle suitable to their needs and preferences
3.3 Provide support that assists a carer to achieve positive lifestyle outcomes that reflect their needs and preferences

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing basic family relationships and dynamics,  basic knowledge of the impact of disability and ageing on family and other natural supports,  carer support organisations and resources , they will have the knowledge and understand the importance of confidentiality and privacy requirements when working with a carer ,  understand the relevance of the work role and functions to maintaining sustainability of the workplace, including environmental, economic, workforce and social sustainability, knowledge of the relevant legislation and policy and relevant organisation policy along with the knowledge of the strengths-based philosophy and practice. In addition the learner will have effectively managed the performance criteria of this unit including the ability to  demonstrate their skills in applying knowledge of basic home fire safety, to establish and maintain healthy professional/work boundaries, identify carer needs, liaise and report to supervisor, maintain confidentiality and to be able to participate in strengths-based. solution finding

Details of Learning Activities

Learners will participate in class room discussions, problem solving within individual and team groups. They will be encouraged to express their concerns and ideas both negative and positive. They will participate in role play scenarios in a simulated environment within the frame work of expected outcomes and discuss the reality of the outcomes via their own/trainers experience with in the appropriate work environment. They will participate in questionnaires, case studies and practical placement. All within the contents of this unit.

Teaching Schedule

The teaching schedule is designed in a time table format, outlining the specific elements linked to specific units that will be taught on the said session and double up as a lesson plan. Scenarios, case studies, questionnaires, role plays, viewing DVDs and class discussions will be designed using the appropriate contents matching up with the performance criteria. As this unit is quite intense it is suggested that all learners attend each session, and is presented in a manner to cater for all individuals own learning strategy.

Learning Resources

Prescribed Texts


Other Resources

Learning resources are provided via booklets created to cover the essential information referring to the unit applied and are supplied to all learners attending the program. Updated handouts are also given to all students and frequent face to face discussion re dvd’s that may be viewed.

Overview of Assessment

The overview of this assessment may vary accordingly to the dynamics of the group of learners however the individual being assessed must provide evidence of specified essential knowledge as well as skills . This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. While It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible . Assessments may include observation in the workplace as previously mentioned and or written assignments/projects, case study and scenario analysis, written / oral questioning  and role play simulation.

Assessment Tasks

A leaner must be able to demonstrate an understanding of the essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit. Assessments methods have been designed to achieve the competencies of this unit in a flexible manner and over a range of assessment tasks. Learners will participate in 100 hours of practical placement to demonstrate their essential knowledge and skills to meet the competencies and expected outcomes of this unit. Students will need to complete a practical placement competency matrix, signed and witnessed by the appropriate authorities to ensure the ability to perform their expected tasks meet the criteria of competencies for this unit.

Assessment Matrix

Course Overview: Access Course Overview