Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C3262

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC

Nominal Hours: 20.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global Studies, Soc Sci & Plng

Face-to-Face or Internet or Workplace

Term1 2012

Course Contact: Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact Email:

Course Description

This unit deals with the cultural awareness required for effective communication and cooperation with persons of diverse cultures.

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not Applicable.

National Competency Codes and Titles

National Element Code & Title:

HLTHIR403B Work effectively with culturally diverse clients and co-workers


Accept cultural diversity as a basis for effective work place and professional relationships.

Communicate effectively with culturally diverse persons.

Reflect cultural awareness in work practice.

Resolve cross-cultural misunderstandings.

Learning Outcomes

The learner will have acquired the essential knowledge outlined in the elements belonging to this unit, including identifying and managing the availability of resources and assistance within and external to the organisation in relation to cultural diversity issues,  own cultural conceptions and pre-conceptions and perspective of diverse cultures, recognition of cultural diversity in Australian society with many individuals living in many cultures, recognition of cultural influences and changing cultural practices in Australia and its impact on diverse communities that make up Australian society, recognition of culture as a dynamic social phenomenon, recognition of culture as a range of social practices and beliefs evolving over time, recognition of impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others, recognition of the unique way individuals may experience a culture and respond to past experiences,  recognition that the word ’normal’ is a value-laden, excluding concept that often precludes acknowledgement of the diversity of people, their life experiences and situations, the principles of equal employment opportunity, sex, race, disability, anti-discrimination and similar legislation and the implications for work and social practices, the role and use of language and cultural interpreters. In addition the learner will have effectively managed the performance criteria of this unit including the skills to manage the tasks for applying culturally respectful practices in the workplace and to demonstrate respect and inclusiveness of culturally diverse people in all work practices, form effective workplace relationships with co-workers and colleagues of diverse backgrounds and cultures, participate in identifying and implementing culturally safe work practices, respond respectfully and sensitively to cultural beliefs and practices that may cause harm,  sensitively and respectfully communicate with persons of diverse backgrounds and cultures,  use basic conflict resolution and negotiation skills, use effective strategies to address and eliminate discrimination and bias in the workplace.

Overview of Assessment

The overview of this assessment may vary accordingly to the dynamics of the group of learners however in cases where the individual being assessed must provide evidence of specified essential knowledge as well as skills.  This unit is most appropriately assessed in the workplace or a simulated workplace environment under the normal range of work conditions. Assessment should be conducted on more than one occasion to cover a variety of circumstances (on a number of  face to face sessions within a multicultural environment) to establish consistency and holistic assessment of this competency unit is encouraged, to ensure application of these skills in conjunction with specific work functions but the unit may be delivered and assessed independently.