Course Title: Support individual health and emotional well being

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: OHTH5562C

Course Title: Support individual health and emotional well being

School: 365T Global Studies, Soc Sci & Plng

Campus: City Campus

Program: C3262 - Certificate III in Aged Care

Course Contact : Susan Russell

Course Contact Phone: +61 3 99254637

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not Applicable

Course Description

This unit describes the knowledge and skills required by the worker to support a clients health and emotional well being.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS303A Support individual health and emotional well being


Complete documentation.

Performance Criteria:

Comply with the organisation's reporting requirements
Complete documentation according to organisation policy and protocols
Maintain documentation in a manner consistent with reporting requirements
File documentation in accordance with organisation policy and protocols


Recognise and accommodate a client's cultural and spirtual preferences.

Performance Criteria:

Demonstrate acceptance of a client's cultural and spiritual preferences
Ensure work practices accommodate a client's modesty and privacy according to cultural requirements
Demonstrate cultural sensitivity in communication practices
Facilitate the client's participation in cultural and spiritual practices and celebrations
Provide the client with information regarding relevant cultural and spiritual networks available in the community


Recognise and accommodate the client's expressions of identity and sexuality.

Performance Criteria:

Demonstrate understanding of the impact of the client's circumstances on an individual's expression of identity and sexuality
Recognise the impact of community values and attitudes regarding sexuality, ageing and disability
Avoid imposing own values and attitudes regarding sexuality on others
Support the person to express their sexuality
Respect different spiritual expressions of sexuality
Acknowledge unmet needs relating to sexuality and identity and refer to an appropriate person


Support client to create an environment suitable to needs and preferences.

Performance Criteria:

Encourage and assist client to maintain their environment
Assist client to feel secure and comfortable
Identify hazards and report to supervisor
Use appropriate aids to support comfort, safety and well being
Facilitate established routines, rhythms and customs of client where possible
Inform client of support services and encourage them to use services


Support the client to engage with a relevant social network and the wider community.

Performance Criteria:

Confirm the client’s social and recreational preferences
Identify a client’s social network (where possible)
Encourage and facilitate the client to attend social and recreational activities and wherever possible, involving their social network
Encourage and facilitate the client to attend social and recreational activities that promote the development of social networks
Recognise the need to modify or adapt social and recreational activities to meet specific needs of the client and report to appropriate person

 Provide the client with information about community networks and activities available to them


Support the client's health.

Performance Criteria:

Demonstrate basic understanding of the impact the client's circumstances may have on their health
Identify processes, actions and circumstances that support the client's good health
Provide support in a manner that promotes the client's good health
Confirm aspects of supporting a client's health within scope of knowledge, skills and/or job role and seek appropriate support for those outside scope
Identify variations in a client's physical condition and report to supervisor
Recognise indications that client's experience of pain is affecting their well being and report

according to organisation policy and protocol


Support the person's emotional and psychological well being.

Performance Criteria:

Demonstrate basic understanding of the impact of client's circumstances may have on emotional and psychological well being
Identify processes, actions and circumstances that support the client's self-esteem and confidence
Provide support in a manner that promotes the client's self-esteem and confidence
Identify aspects of supporting a client's emotional well being outside scope of knowledge, skills and/or job role and seek appropriate support
Identify variations to a client's emotional well being and report to supervisor
Recognise and report possible indicators of client abuse and/or neglect and report according to organisation policy and protocol

Learning Outcomes

The learner will be able to demonstrate essential knowledge required to understand their  work role and responsibilities, have the basic understanding of the emotional, psychological, spiritual, cultural and sexual needs of clients.The learners will have the basic understanding for good health, including diet, exercise, lifestyle, hygiene and oral health.Learners will will have the understanding of powerless and empowerment, definition and explanation of the terms "spirituality and cultural" The learner will have the ability to adopt a nonjudgmental and accepting attitude when supporting the client to meet their emotional and psychosocial needs, the learner will be able to apply oral communication skills required to fulfil work role in a safe manner,will be able to apply effective verbal and non verbal communication skills to ask questions, they will be able to identify and recognise and interpret non-verbal cues, adapt communication styles to meet specific needs, provide information and express encouragement and support including active listening and empathy.

Details of Learning Activities

Learners will participate in class room discussions, problem solving within individual and team groups. They will be encouraged to express their concerns and ideas both negative and positive. They will participate in role play scenarios in a simulated environment within the frame work of expected outcomes and discuss the reality of the outcomes via their own/trainers experience with in the appropriate work environment. They will participate in questionnaires, case studies and practical placement. All within the contents of this unit.

Teaching Schedule

The teaching schedule is designed in a time table format, outlining the specific elements linked to specific units that will be taught on the said session and double up as a lesson plan. Scenarios, case studies, questionnaires, role plays, viewing DVDs and class discussions will be designed using the appropriate contents matching up with the performance criteria. As this unit is quite intense it is suggested that all learners attend each session, and is presented in a manner to cater for all individuals own learning strategy.

Learning Resources

Prescribed Texts


Other Resources

Learning resources are provided via booklets created to cover the essential information referring to the unit applied and are supplied to all learners attending the program. Updated handouts are also given to all students and frequent face to face discussion re dvd’s that may be viewed.

Overview of Assessment

Assessments may include Role-play simulation, questioning (Oral/Written),case study and scenario analysis, written assignments/projects and observation in the workplace whilst on practical placement.

Assessment Tasks

A leaner must be able to demonstrate an understanding of the essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit. Assessments methods have been designed to achieve the competencies of this unit in a flexible manner and over a range of assessment tasks. Learners will participate in 100 hours of practical placement to demonstrate their essential knowledge and skills to meet the competencies and expected outcomes of this unit. Students will need to complete a practical placement competency matrix, signed and witnessed by the appropriate authorities to ensure the ability to perform their expected tasks meet the criteria of competencies for this unit.

Assessment Matrix

Course Overview: Access Course Overview