Course Title: Work effectively with culturally diverse clients and co-workers

Part A: Course Overview

Program: C3304 Certificate III in Aged Care

Course Title: Work effectively with culturally diverse clients and co-workers

Portfolio: DSC Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL5932C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face or Internet or Workplace

Term1 2013,
Term2 2014,
Term1 2015,
Term2 2015

Course Contact: Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact Email: renee.costa@rmit.edu.au



Course Description

This course deals with the cultural awareness required for effective communication and cooperation with clients of diverse cultures. In this course you will study  how you can reflect cultural awareness in your work practice, and how you can accept cultural diversity as a basis for effective work place and professional relationships. You will learn how to communicate effectively with culturally diverse people and how to resolve cross-cultural misunderstandings.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above
 



National Competency Codes and Titles

National Element Code & Title:

HLTHIR403C Work effectively with culturally diverse clients and co-workers

Elements:

1. Reflect cultural awareness in work practice

2. Accept cultural diversity as a basis for effective work place and professional relationships

3. Communicate effectively with culturally diverse persons

4. Resolve cross-cultural misunderstandings


Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.


Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.