Course Title: Provide support to people living with dementia

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: HWSS5564C

Course Title: Provide support to people living with dementia

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will learn about how to provide support to those affected by dementia. You will learn how to support clients with dementia in a variety of settings including family homes, community day settings and residential care. You will learn about how to provide 
the appropriate activities to maintain dignity, skills and health of clients at the optimum level. You will also learn how to implement strategies which minimise the impact of behaviours of concern, and how clients can adopt self-care strategies. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAC319A Provide support to people living with dementia


1. Provide support to those affected by dementia

Performance Criteria:

1.1 Work with a basic understanding of dementia
1.2 Support individual needs of people with dementia using a person-centred approach to care and address individual needs for a stable familiar environment
1.3 Work with awareness of the impact of physical, social and emotional aspects of the environment on the person with dementia
1.4 Work with awareness of the impacts that dementia may have on family, carers and significant others
1.5 Recognise witnessed signs consistent with financial, physical or emotional abuse or neglect of the client and report to an appropriate person


2. Provide support to those affected by dementia

Performance Criteria:

2.1 Use a range of communication strategies to maximise engagement of the person with dementia such as eye contact, gentle touch (where appropriate), short simple statements
2.2 Gain cooperation and provide reassurance as appropriate to individual clients by using reality orientation including:
• reminders of the day, the time, relationships, occasions
• reassuring words, phrases and body language
2.3 Use a range of validation strategies to relieve distress and agitation in clients such as:
• Empathy
• Acceptance of the person's reality
• Acknowledgment
• Allowing expressions of distress
• Providing verbal and/or physical reassurance
• Use reminiscences frequently to connect with clients


3. Provide appropriate activities to maintain dignity, skills and health of client at optimum level

Performance Criteria:

3.1 Provide activities which aim to maintain independence, using familiar routines and existing skills
3.2 Provide activities that are appropriate to the individual, reflecting their cultural likes and dislikes, in order to bring back pleasurable memories
3.3 Ensure all activities provided focus on ensuring the safety and comfort of the client balanced with autonomy and risk taking
3.4 Use purposeful and meaningful activity to enhance self-esteem and pleasure in life, to minimise boredom and to distract from or eliminate behavioural and psychological symptoms of dementia
3.5 Use family carers and significant others as a resource, where appropriate, to assist in developing appropriate activities by accessing information about client reminiscences and routines
3.6 Provide support and guidance to family carers and significant others where appropriate to assist them to understand the disease, its impact on the person and some approaches to providing care


4. Implement strategies which minimise the impact of behaviours of concern

Performance Criteria:

4.1 Identify behaviours of concern
4.2 Identify potential triggers for behaviours of concern for specific individuals
4.3 Contribute to team discussion on care planning and care plan review to minimise behaviours
4.4 Implement strategies to minimise the likelihood of and reduce the impact of behaviours on the person and others
4.5 Regularly review strategies that are implemented to ensure maximum effectiveness and reflect changes in the care plan


5. Implement self care strategies

Performance Criteria:

5.1 Monitor own stress level in relation to working with people with dementia
5.2 Use appropriate self care strategies and seek support if required

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will develop the knowledge and skills required to provide support to clients with dementia in a variety of settings including family homes, community day settings and residential care. There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement

Teaching Schedule

1What is Dementia?, Emotional Well being and Older People
2Depression, Anxiety and Dementia
3Implement strategies which minimise the impact of behaviours of concern
4Recognise the need to modify or adapt social and recreational activities to meet specific needs of the client and report to the appropriate person

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to industry sources of information and provided with a workbook to complete throughout the course. You will also be directed to other learning materials and websites if required.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

There are two assessment tasks that are associated with this course: These assessment tasks are:

1: In-class quiz: you will be required to refer to the Course Learning Resource in order to research your answers.
Successful completion of these tasks will address the following: Provide support to those affected by dementia

2: Case Study: You will be given a case study and are required to answer 9 questions that relate to this case study.

Assessment Matrix

A detailed matrix will be available from the course Teacher

Other Information

Assessment Tasks Submission Cover Sheet:
You must complete a submission cover sheet for every piece of work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops and classes in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback from your teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can found at:;ID=9pp3ic9obks7
Student progress:
Monitoring student progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student Progress policy can be found at:;IDvj2g89cve4uj1
Special Consideration Policy:
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment buy the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity website:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview