Course Title: Work effectively with older people

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS5675C

Course Title: Work effectively with older people

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will learn about the residential aged care sector, the home and community care sector and the philosophy of ’positive ageing’. Alongside these studies you will learn about the physical and psychosocial aspects of ageing and changes associated with ageing. You will gain skills in how to support the rights and interests of the older person, and also how to support the older person who is experiencing loss and grief. You will learn how services are delivered in the Aged care sector within a quality framework.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAC318B Work effectively with older people


1. Apply understanding of the structure and profile of the residential aged care sector

Performance Criteria:

1.1 Conduct work that reflects an understanding of the key issues facing older people and their carer/s
1.2 Conduct work that reflects an understanding of the current philosophies of service delivery in the sector
1.3 Recognise the impact of ageing demographics on funding and service delivery models
1.4 Conduct work that reflects an understanding of current legislation


2. Apply understanding of the home and community care sector

Performance Criteria:

2.1 Demonstrate broad knowledge of policy and programs such as HACC, DVA and Government community care directions
2.2 Comply with duty of care implementation in home and community settings and worker roles
2.3 Demonstrate broad knowledge of 'ageing in place'


3. Demonstrate commitment to the philosophy of 'positive ageing'

Performance Criteria:

3.1 Take into account personal values and attitudes when planning and implementing work activities
3.2 Recognise and manage ageist attitudes through the support of the appropriate person
3.3 Recognise the impact of changing expectations of clients, their family and the wider community in relation to service delivery
3.4 Conduct work that reflects an understanding of the individuality of ageing
3.5 Conduct work that minimises the effects of stereotypical attitudes and myths on the older person


4. Apply understanding of the physical and psychosocial aspects of ageing

Performance Criteria:

4.1 Outline strategies that the older person may adopt to promote healthy lifestyle practices
4.2 Take into account physical changes associated with ageing when delivering services
4.3 Recognise and accommodate the older person's interests and life activities when delivering services
4.4 Assist the older person to recognise the impact physical changes associated with ageing may have on their activities of living


5. Apply understanding of changes associated with ageing

Performance Criteria:

5.1 Take into account physical changes associated with ageing when delivering services
5.2 Apply knowledge of common problems associated with ageing when delivering services
5.3 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living
5.4 Communicate situations of risk or potential risk associated with ageing to the older person


6. Support the rights and interests of the older person

Performance Criteria:

6.1 Encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities
6.2 Conduct work that demonstrates a commitment to access and equity principles
6.3 Adopt strategies to empower the older person and/or their advocate/s in regard to their service requirements
6.4 Provide information to the older person and/or their advocate/s to facilitate choice in their decision-making
6.5 Recognise and report to an appropriate person when an older person's rights are not being upheld
6.6 Provide services regardless of diversity of race or cultural, spiritual, or sexual preferences
6.7 Provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints
6.8 Identify indicators of elder abuse and respond appropriately in line with organisation guidelines


7. Support the older person who is experiencing loss and grief

Performance Criteria:

7.1 Recognise signs that older person is experiencing grief and report to appropriate person
7.2 Use appropriate communication strategies when older person is expressing their fears and other emotions associated with loss and grief
7.3 Provide older person and/or their support network with information regarding relevant support services as required


8. Deliver services within a quality framework

Performance Criteria:

8.1 Identify key aspects of the quality framework and how they link together
8.2 Demonstrate understanding of regulatory/ accreditation quality standards in relation to delivery of services
8.3 Ensure work practices reflect the organisation's policies and procedures
8.4 Complete documentation that feeds into the quality system
8.5 Participate in quality improvement activities

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

 Learning activities will take place in campus classrooms as well as in simulated workplace rooms that are equipped with equipment and facilities that are used in the Aged Care sector workplaces. You will receive training using current industry practices from trainers who are working in the industry. A range of educational resources are used including case studies, scenarios and practical information materials, audio visual materials, class discussions and practical demonstrations. Practical placement is an important learning activity and you will receive support, guidance and de-briefing from the trainers to maximise your learning in the work environment

Teaching Schedule

This unit will be taught alongside other relevant units. You will be required to attend the session on the dates listed below:

Wednesday the 13/02/2013- 09:30 to 16:30

Thursday the 14/02/2013 - 09:30 to 16:30 this is a home study day and you will be expected to complete work given to do at home.

Wednesday the 20/02/2013 - 09:30 to 16:30 

Thursday the 21/02/2013 - 09:30 to 16:30

Wednesday the 27/02/2013 - 09:30 to 16:30 

The final assessment will be conducted on Wednesday 27 February.

You will be expected to engage in some homework/research activities throughout the period from 13/02/2013 to 27/02/2013
Note: If dates and times may need to change due to unforeseen circumstances every effort is made to notify in advance. 

Learning Resources

Prescribed Texts


Other Resources

To support delivery of this Unit you will have access to the RMIT simulated home room which provides industry standard equipment and resources. In addition you will be provided with the latest information on current memos and updates from within the industry.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

For this Unit you will be assessed on your skills and knowledge in a number of ways. Most of the skills you need can be developed and then demonstrated within the classroom as you communicate with your fellow students, and in addition, particular scenarios will be provided by the teacher where you can show further competence to meet the requirements of the unit.
A further check of your skills will be included as you undergo your work placement, and finally there will be a knowledge questionnaire, Final Assessment One at the conclusion of the teaching period (27/02/13) to finalise your demonstration of competence.

The teacher and coordinator will prepare you throughout the program for the assessment tasks and assistance is available.

Assessment Matrix

Course Overview: Access Course Overview