Course Title: Work effectively with older people

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: HWSS5675C

Course Title: Work effectively with older people

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will learn about the residential aged care sector, the home and community care sector and the philosophy of ’positive ageing’. Alongside these studies you will learn about the physical and psychosocial aspects of ageing and changes associated with ageing. You will gain skills in how to support the rights and interests of the older person, and also how to support the older person who is experiencing loss and grief. You will learn how services are delivered in the Aged care sector within a quality framework.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCAC318B Work effectively with older people


3. Demonstrate commitment to the philosophy of 'positive ageing'

Performance Criteria:

3.1 Take into account personal values and attitudes when planning and implementing work activities
3.2 Recognise and manage ageist attitudes through the support of the appropriate person
3.3 Recognise the impact of changing expectations of clients, their family and the wider community in relation to service delivery
3.4 Conduct work that reflects an understanding of the individuality of ageing
3.5 Conduct work that minimises the effects of stereotypical attitudes and myths on the older person


1. Apply understanding of the structure and profile of the residential aged care sector

Performance Criteria:

1.1 Conduct work that reflects an understanding of the key issues facing older people and their carer/s
1.2 Conduct work that reflects an understanding of the current philosophies of service delivery in the sector
1.3 Recognise the impact of ageing demographics on funding and service delivery models
1.4 Conduct work that reflects an understanding of current legislation


2. Apply understanding of the home and community care sector

Performance Criteria:

2.1 Demonstrate broad knowledge of policy and programs such as HACC, DVA and Government community care directions
2.2 Comply with duty of care implementation in home and community settings and worker roles
2.3 Demonstrate broad knowledge of 'ageing in place'


4. Apply understanding of the physical and psychosocial aspects of ageing

Performance Criteria:

4.1 Outline strategies that the older person may adopt to promote healthy lifestyle practices
4.2 Take into account physical changes associated with ageing when delivering services
4.3 Recognise and accommodate the older person's interests and life activities when delivering services
4.4 Assist the older person to recognise the impact physical changes associated with ageing may have on their activities of living


5. Apply understanding of changes associated with ageing

Performance Criteria:

5.1 Take into account physical changes associated with ageing when delivering services
5.2 Apply knowledge of common problems associated with ageing when delivering services
5.3 Assist the older person to recognise the impact that changes associated with ageing may have on their activities of living
5.4 Communicate situations of risk or potential risk associated with ageing to the older person


6. Support the rights and interests of the older person

Performance Criteria:

6.1 Encourage and support the older person and/or their advocate/s to be aware of their rights and responsibilities
6.2 Conduct work that demonstrates a commitment to access and equity principles
6.3 Adopt strategies to empower the older person and/or their advocate/s in regard to their service requirements
6.4 Provide information to the older person and/or their advocate/s to facilitate choice in their decision-making
6.5 Recognise and report to an appropriate person when an older person's rights are not being upheld
6.6 Provide services regardless of diversity of race or cultural, spiritual, or sexual preferences
6.7 Provide information to the older person and/or their advocate/s regarding mechanisms for lodging complaints
6.8 Identify indicators of elder abuse and respond appropriately in line with organisation guidelines


7. Support the older person who is experiencing loss and grief

Performance Criteria:

7.1 Recognise signs that older person is experiencing grief and report to appropriate person
7.2 Use appropriate communication strategies when older person is expressing their fears and other emotions associated with loss and grief
7.3 Provide older person and/or their support network with information regarding relevant support services as required


8. Deliver services within a quality framework

Performance Criteria:

8.1 Identify key aspects of the quality framework and how they link together
8.2 Demonstrate understanding of regulatory/ accreditation quality standards in relation to delivery of services
8.3 Ensure work practices reflect the organisation's policies and procedures
8.4 Complete documentation that feeds into the quality system
8.5 Participate in quality improvement activities

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will develop the knowledge and skills required to provide support to older people in a variety of settings including family homes, community day settings and residential care.There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement

Teaching Schedule

There will be three workshops for this course and you will discuss the following themes:

1.  Understanding of the residential care and community care sectors and the frameworks.

2. Positive ageing, apply understanding of the physical and psychosocial aspects of ageing

3. Changes with ageing, supporting the rights of older people and through loss and grief.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

There are three assessment tasks for this unit. The assessment tasks are:

1. Short answer questions

2. Case Study

3. Questions linked to placement

Assessment Matrix


Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
Hardcopy: you must complete a submission cover sheet for every piece of work submitted in hardcopy.
E-Submission: you will complete an e-Declaration for every piece of work submitted online.
The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
a) You believe an error has occurred in the calculation of the grade; or,
b) You believe the assessment did not comply with criteria published in the Course Guide; or,
c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22
Student Complaints Form:

Course Overview: Access Course Overview