Course Title: Work effectively with carers

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: HWSS5680C

Course Title: Work effectively with carers

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above

Course Description

This course of competency describes the skills and knowledge required to work effectively with members of families or other non-paid support people e.g. friends and carers, to support quality of life for their family member who is aged or has a disability. This course relevant for workers providing support to older people, people with disabilities, children and young people.  On completion of this course, the worker will be able to respond appropriately to clients by working in a manner focused on the needs of the client, carers and significant others.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS304B Work effectively with carers


1. Acknowledge the carer as part of the care team

Performance Criteria:

1.1 Identify the importance of family roles and relationships in the life of the person with support needs in discussion with the client
1.2 Confirm with supervisor the role of the carer in their family member's life
1.3 Identify the knowledge and skills of the carer that complement the role of the worker
1.4 Identify and confirm with supervisor job function boundaries that indicate respect for the carer's role
1.5 Identify and confirm with supervisor carer needs that have an impact on the family member e.g. respite, workforce participation
1.6 Provide support according to relevant organisation and government policy and relevant legislation
1.7 Work in a manner that respects the confidentiality and privacy of the carer, as well as the person with support needs


2. Contribute to the inclusion of the carer as part of the care team

Performance Criteria:

2.1 Participate in planning activities with the person with support needs and, to the extent agreed by the client, their carer
2.2 Provide individualised plan support in a manner that respects and includes the carer as part of the care team
2.3 Identify carer issues and report to supervisor
2.4 Participate in solution finding in a manner that recognises and supports the strengths of both the person with support needs and their carers
2.5 Work in manner that recognises and supports carer's relationship with and knowledge about the person with support needs


3. Support carer to maintain a lifestyle suitable to their needs and preferences

Performance Criteria:

3.1 Identify aspects of a carer's role that has a negative impact on their own needs and preferences and report to supervisor
3.2 Participate in finding a solution that will assist a carer to achieve or maintain a lifestyle suitable to their needs and preferences
3.3 Provide support that assists a carer to achieve positive lifestyle outcomes that reflect their needs and preferences


4. Identify risk to the care relationship

Performance Criteria:

4.1 Identify the changing nature of the care relationships over time
4.2 Identify key changes that may include risk of care relationship breakdown
4.3 Confirm with supervisor risks that may warrant re-assessment or review of the individualised plan

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will develop the knowledge and skills required to work effectively with members of families or other non-paid support people e.g. friends and carers, to support quality of life for their family member who is aged or has a disability. Students will develop an understanding of the sector, the values and philosophy that underpins the work that is done, learn how to maintain the standards required, and reflect on practice within the sector. There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement.

Teaching Schedule

1Discussion of experience of carers, Examining own experience as Carer- why is this important? Legal issues relating to Carers -
look at National Carer Recognition Act
2Mental health and care work. Carers and their own care – pair work to discuss and provide strategies for working with carers – looking after carers’ health and well being.

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to industry sources of information and provided with a workbook to complete throughout the course. You will also be directed to other learning materials and websites if required.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

There are 3 assessments tasks associated with this unit.

Assessment 1 – Reflection

Assessment 2 – short answer questions

Assessment 3 – Short response questions

Assessment Matrix

A detailed matrix will be available from the teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops and classes in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback from your teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can found at:;ID=9pp3ic9obks7
Student progress
Monitoring student progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student Progress policy can be found at:;IDvj2g89cve4uj1
Special Consideration Policy
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment buy the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity website:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview