Course Title: Work effectively with people with a disability

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: HWSS5696C

Course Title: Work effectively with people with a disability

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above


Course Description

This course describes the knowledge and skills required as an introduction to working and communicating with people with a disability. This course may apply to work with people with a disability in a range of community service contexts


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIS301C Work effectively with people with a disability


1. Demonstrate an understanding of the delivery of quality services for people with disabilities

Performance Criteria:

1.1 Demonstrate understanding of key issues facing people with disabilities and their carers
1.2 Work with understanding of the context of policy, regulatory, legislative and legal requirements as they apply to the area of disability work
1.3 Demonstrate commitment to access and equity principles
1.4 Take into account personal values and attitudes regarding disability when planning and undertaking work with people with disabilities
1.5 Demonstrate understanding of different impacts on clients of specific disabilities, including acquired and developmental disabilities


2. Communicate effectively with people with a disability

Performance Criteria:

2.1 Identify specific communication needs of people with a disability including, where appropriate:
• identifying and using techniques, devices and aids specific to each person with a disability
• translation and language interpreters
• cultural interpreters
• referral to specialists
2.2 Identify areas of mistrust or conflict that may require conflict resolution
2.3 Identify need to include additional people including trusted friends, case workers, family members or adults
2.4 Select from a range of appropriate communication strategies and employ to:
• establish rapport
• exchange information
• facilitate resolution of issues
• defuse potentially difficult situations
2.5 Apply effective communication where appropriate to provide a brief intervention
2.6 Give feedback and advice in a way which reflects current identified good practice
2.7 Show due regard to individual differences, needs and rights in communicating with clients and colleagues
2.8 Communicate referrals to other staff, manager or specialist services as appropriate to ensure duty of care responsibilities are met in situations where break downs in communication occur


3. Demonstrate the capacity to support rights, interests and needs of people with disabilities

Performance Criteria:

3.1 Demonstrate understanding of strategies that assist people with disabilities to exercise their rights and independence
3.2 Acknowledge different client requirements and adapt approach to address specific requirements of each person, using positive practices in all interactions with people with disabilities
3.3 Comply with legal responsibilities and duty of care
3.4 Report situations that may pose health or safety issues according to organisation procedures
3.5 Apply different models for working in the sector as required to meet client needs


4. Demonstrate the capacity to provide support across a range of disability types

Performance Criteria:

4.1 Apply fundamental knowledge of physical and psychological stages of human development
4.2 Apply fundamental knowledge of factors that may enhance or inhibit human development
4.3 Demonstrate understanding of a range of support practices for people with an intellectual disability, sensory disability, neurological impairment, acquired brain injury, physical disability or developmental delay
4.4 Demonstrate understanding and application of support practices for a range of types of disability


5. Respond to situations of risk or potential risk to people with disabilities

Performance Criteria:

5.1 Identify and respond to situations of risk and report to appropriate people
5.2 Report uncharacteristic behaviours and behaviours of concern
5.3 Report situations of risk which may adversely effect the health of people with disabilities
5.4 Identify indications of possible abuse and/or neglect and report according to organisation policy and protocol

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will give you an introduction to working and communicating with people with a disability. You will learn more about services for people with disabilities, effective communication, supporting the rights and needs and responding to poeple with disabilities at risk. There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement.

Teaching Schedule

1Introduction to disability- Overview and links to the aged care sector
2The disability services sector, legislation, frameworks etc
3Communication- Links with a range of disabilities
4Behaviours of concern and the links to communication
5Working with families and carers
6Rights, needs and interests

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to industry sources of information and provided with a workbook to complete throughout the course. You will also be directed to other learning materials and websites if required

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

There are 3 assessment tasks associated with this course:

1. Research project: Students are asked to research a disability of their choice and answer a series of questions In relation to the disability

2. Questions: A question and answer project which asks the students to answer a series of questions in regards to the national quality framework

3. This assessment tasks asks students to watch a video in class and address a number of questions in regards t this video and submit the answers.

Assessment Matrix

A detailed matrix will be available from the teacher

Other Information

Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
It is strongly advised that you attend all workshops and classes in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
You will receive verbal and written feedback from your teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can found at:;ID=9pp3ic9obks7
Student progress
Monitoring student progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student Progress policy can be found at:;IDvj2g89cve4uj1
Special Consideration Policy
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment buy the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at:;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity website:;ID=kw02ylsd8z3n

Course Overview: Access Course Overview