Course Title: Provide support to meet personal care needs

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS5697C

Course Title: Provide support to meet personal care needs

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will gain the knowledge and skills to support or assist a client with their personal care needs within the framework of an individualised care support plan, as required by workers within their designated role and responsibilities in the Aged Care sector. You will learn how to apply your understanding of a client’s personal support requirements, and provide that support within the context of maximum client participation. You wil learn how to recognise and report changes in a client’s health and/or personal support requirements, and you will learn how to complete the reporting and documentation that is required within the time frame of an indivisualised care support plan on the job.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCICS301B Provide support to meet personal care needs


1.Apply understanding of client's personal support requirements

Performance Criteria:

1.1 Review personal care support plan with client to confirm support requirements to address personal care needs
1.2 Confirm personal support requirements within scope of knowledge, skills and/or job role and seek appropriate support/inputs for those outside scope
1.3 Consider the potential impact that provision of personal care support may have on the client and confirm with supervisor
1.4 Consider specific cultural needs of the client relevant to personal support
1.5 Consider risks associated with the provision of support and confirm with supervisor
1.6 Identify equipment, processes and aids for providing assistance and promoting independence
1.7 Identify aspects of processes and aids outside skills and knowledge and/or job role and seek appropriate support


2.Provide support within the context of maximum client participation

Performance Criteria:

2.1 Confirm procedures with the client
2.2 Consider and confirm the client's level of participation in meeting their personal care needs
2.3 Confirm the client's preferences
2.4 Provide the client with information to assist them in meeting their own personal care needs


3.Address personal support requirements

Performance Criteria:

3.1 Prepare and use necessary processes, equipment, aids and appliances in an appropriate and safe manner
3.2 Provide support or assistance according to the personal care plan and organisation policies, protocols and procedures
3.3 Provide support or assistance in the context of identified risks
3.4 Assist client, as required, with:
 showering
 bed bathing
 shaving
 dressing, undressing and grooming
 toileting and the use of continence aids
 eating and drinking using appropriate feeding techniques
 oral hygiene
 mobility and transfer including in and out of vehicles and falls recovery techniques
3.5 Provide support or assistance with technical care activities according to the personal care plan and organisation policies, protocols and procedures
3.6 Clarify difficulties in providing support to meet client needs with client and a supervisor and address within organisation protocols
3.7 Maintain confidentiality, privacy and dignity of the client with organisation policy and protocols
3.8 Perform work to the standard required by the organisation


4.Recognise and report changes in client health and/or personal support requirements

Performance Criteria:

4.1 Identify variations in personal care support requirements and report to supervisor
4.2 Work with person and supervisor to identify required changes to processes and aids
4.3 Identify variations and concerns about client's health
4.3 Report variations and concerns about client's health to the supervisor


5.Complete reporting and documentation

Performance Criteria:

5.1 Comply with the organisation's reporting requirements, including reporting observations to supervisor
5.2 Complete documentation according to organisation policy and protocols
5.3 Maintain documentation in a manner consistent with reporting requirements
5.4 File documentation according to organisation policy and protocols

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements

Details of Learning Activities

Learning activities will take place in campus classrooms as well as in simulated workplace rooms that are equipped with equipment and facilities that are used in the Aged Care sector workplaces. You will receive training using current industry practices from trainers who are working in the industry. A range of educational resources are used including case studies, scenarios and practical information materials, audio visual materials, class discussions and practical demonstrations. Practical placement is an important learning activity and you will receive support, guidance and de-briefing from the trainers to maximise your learning in the work environment

Teaching Schedule

This unit will be taught alongside other relevant units. You will be required to attend the session on the dates listed below:

Thursday       28/03/2012 - 09:30 to 16:30

Wednesday  17/04/2013 - 09:30 to 16:30
Thursday      18/04/2013 - 09:30 to 16:30
Wednesday  24/04/2013 - 09:30 to 16:30 - morning session will be held at the immigration museum
Thursday      25/04/2013 - 09:30 to 16:30

Wednesday  01/05/2013 -09:30 to 16:30

Thursday      02/05/2013 - 09:30 to 16:30
Wednesday  08/05/2013- 09:30 to 16:30
Thursday      09/05/2013- 09:30 to 16:30 - home study day
Wednesday 15/05/2013- 09:30 to 16:30
Thursday     16/05/2013- 09:30 to 16:30
Wednesday 22/05/2013- 09:30 to 16:30
Thursday     23/05/2013- 09:30 to 16:30 - home study day

Wednesday  29/05/2013- 09:30 to 16:30
Thursday      30/05/2013- 09:30 to 16:30
Wednesday 05/06/2013- 09:30 to 16:30
Thursday     06/06/2013- 09:30 to 16:30
Wednesday 12/06/2013- 09:30 to 16:30
Thursday     13/06/2013- 09:30 to 16:30

Wednesday 19/06/2013- 09:30 to 16:30
Thursday     20/06/2013- 09:30 to 16:30
Wednesday 26/06/2013- 09:30 to 16:30
Thursday     27/06/2013- 09:30 to 16:30

The final written assessment  will be conducted on Thursday 27 June .

You will be expected to engage in home study and research activities throughout the period from 28/03/2013 to 04/12/2013
Note: If dates and times may need to change due to unforeseen circumstances every effort is made to notify in advance. 

Learning Resources

Prescribed Texts


Other Resources

To support delivery of this Unit you will have access to the RMIT simulated home room which provides industry standard equipment and resources. In addition you will be provided with the latest information on current memos and updates from within the industry.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

For this unit you will be assessed in a number of ways. You will demonstrate your skills and knowledge in the classroom through quizzes, case studies and role-plays. You will also be assessed during your work placement.


A quiz on personal care support.

A group assessment task (you will discuss a case study in groups and present your findings to the class).

4 role-plays demonstrating different interpersonal communication skills.

A detailed written case study of personal care needs.

Observation of your personal care support skills in the workplace (practical placement).

Note: It is recommended placement is completed by 27/6/2013, however to cover unforeseen circumstances you have until 4/12/2013.

Assessment Matrix

Course Overview: Access Course Overview