Course Title: Work effectively in the community sector

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: HWSS8117C

Course Title: Work effectively in the community sector

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will study ways in which you can work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements. You will learn about how to work ethically, how to communicate effectively within the community services system, and how to demonstrate commitment to relevant values and philosophy underpinning work in the sector. You will learn how to maintain work standards and take responsibility for personal skill development, and how to reflect on your own practice.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCS411C Work effectively in the community sector


1.Work ethically

Performance Criteria:

1.1Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role
1.2Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4Maintain confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice
1.5Show respect for rights and responsibilities of others through considered application of work practices
1.6Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7Recognise, avoid and/or address any conflict of interest


2.Communicate effectively in a community work or service delivery setting

Performance Criteria:

2.1Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements
2.2Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4Recognise individual and cultural differences and make any adjustments in communication needed to facilitate the achievement of identified outcomes
2.5Conduct interpersonal communication with clients and colleagues in a manner that enhances a person-centred or community-centred approach consistent with work role requirements
2.6Take appropriate measures to resolve conflict and interpersonal differences in the workplace


3.Work effectively within the community services system

Performance Criteria:

3.1Develop knowledge of different sectors involving community work and/or service delivery and how inter-relationships between these sectors affect own work
3.2Work with awareness of the roles of various organisations involved in community work and/or service delivery
3.3Demonstrate respect for workers from different sectors, levels and agencies within the industry
3.4Gain and maintain awareness of current issues influencing community work and/or service delivery, including issues for Aboriginal and Torres Strait Islander peoples


4.Demonstrate commitment to relevant values and philosophy underpinning work in the sector

Performance Criteria:

4.1Demonstrate consideration and understanding of the underpinning values and philosophy of the sector and the work area
4.2Demonstrate a commitment to access and equity principles in work in the sector
4.3Identify personal values and attitudes and take into account when implementing work activities


5.Maintain work standards

Performance Criteria:

5.1Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2Contribute to identifying and implementing improved work practices
5.3Comply with relevant accreditation and standards applying to work undertaken
5.4Demonstrate understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
5.6Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority
5.7Reflect and identify own scope of practice within each work context


6.Take responsibility for personal skill development

Performance Criteria:

6.1Seek advice from appropriate persons on areas for skill and knowledge development
6.2Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
6.3Undertake designated skill and knowledge development and maintenance activities of the organisation
6.4Identify and prioritise personal work goals in accordance with organisation requirements


7.Reflect on own practice

Performance Criteria:

7.1Undertake self-evaluation in conjunction with supervisors and/or peers
7.2Provide and receive open and evaluative feedback to and from co-workers
7.3Actively seek constructive feedback relevant to work role and accept it non-defensively

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

Learning activities will take place in campus classrooms as well as in simulated workplace rooms that are equipped with equipment and facilities that are used in the Aged Care sector workplaces. You will receive training using current industry practices from trainers who are working in the industry. A range of educational resources are used including case studies, scenarios and practical information materials, audio visual materials, class discussions and practical demonstrations. Practical placement is an important learning activity and you will receive support, guidance and de-briefing from the trainers to maximise your learning in the work environment

Teaching Schedule

This unit will be taught alongside other relevant units. You will be required to attend the session on the dates listed below:

Thursday      28/02/2013 - 09:30 to 16:30 
Thursday      14/03/2013 - 09:30 to 16:30
Wednesday  20/03/2013 - 09:30 to 16:30

Thursday      21/03/2013 - 09:30 to 16:30

Wednesday  27/03/2013 - 09:30 to 16:30

Thursday     28/03/2013 - 09:30 to 16:30

The final assessment will be conducted on Thursday 28 March

You will be expected to engage in some homework/research activities throughout the period from 28/02/2013 to 28/03/2013

Note: If dates and times may need to change due to unforeseen circumstances every effort is made to notify in advance.

Learning Resources

Prescribed Texts


Other Resources

To support delivery of this Unit you will have access to the RMIT simulated home room which provides industry standard equipment and resources. In addition you will be provided with the latest information on current memos and updates from within the industry.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported through out the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT, others will be done in your placement in a workplace setting.

Assessment Tasks

 For this Unit you will be assessed on your skills and knowledge in a number of ways. Most of the skills you need can be developed and then demonstrated within the classroom as you communicate with your fellow students, and in addition, particular scenarios will be provided by the teacher where you can show further competence to meet the requirements of the unit.

A further check of your skills will be included as you undergo your work placement, and finally there will be a knowledge questionnaire, Final Assessment Five at the conclusion of the teaching period (28/03/13) to  finalise your demonstration of competence.

The teacher and coordinator will prepare you throughout the program for the assessment tasks and assistance is available

Assessment Matrix

Course Overview: Access Course Overview