Course Title: Deliver care services using a palliative approach

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: NURS5210C

Course Title: Deliver care services using a palliative approach

School: 365T Global, Urban & Social Studies

Campus: City Campus

Program: C3304 - Certificate III in Aged Care

Course Contact : Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 55

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

Course Description

In this course you will develop your awareness, knowledge, skills and values in contributing to the care of clients with life-limiting illness and/or normal ageing process within a palliative approach.
You will learn how to apply a palliative approach and respect a client’s preferences for quality of life choices. You will learn how to follow the client’s advanced care directives in the care plan and follow end-of-life care strategies. You will learn how to respond to signs of pain and other symptoms of discomfort, and you will learn how to manage your own emotional responses and ethical issues. 

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCPA301B Deliver care services using a palliative approach


1. Apply a palliative approach

Performance Criteria:

1.1 Differentiate between practices applicable in curative and palliative approaches
1.2 Apply the principles and aims of a palliative approach in caring for clients
1.3 Use an approach that reflects an understanding of the client's needs as holistic and extending over time, not just end-of-life


2. Respect client preferences for quality of life choices

Performance Criteria:

2.1 Encourage client, carers, family members and/or significant others to share information regarding changing needs and preferences through a supportive environment
2.2 Respect client's lifestyle, social context and spiritual needs and document observations in line with care plan
2.3 Respect cultural choices in line with care plan
2.4. Support the freedom of the client, carer, his/her family and /or significant others to discuss spiritual and cultural issues in an open and non-judgemental way within scope of own responsibilities and skills
2.5 Refer further needs and issues to appropriate member of the care team in line with organisation protocols
2.6 Provide emotional support using effective communication skills
2.7 Demonstrate respect for the relationship between the client and carer


3. Follow the client's advanced care directives in the care plan

Performance Criteria:

3.1 Work in a manner reflecting understanding and acceptance of the legal and ethical implications of the need to follow advanced care directives
3.2 Consistently follow advanced care directives in the care plan in line with own work role
3.3 Comply with end-of-life decisions as documented in the care plan and in keeping with legal requirements
3.4 Report the client's needs/issues in relation to end-of-life to the appropriate team member for documentation in the care plan
3.5 Recognise impact of client's end-of-life needs/ issues on carers and refer to appropriate member of the care team in line with organisation protocols
3.6 Deliver services in a manner that supports the right of clients to choose the location of their end of life care


4. Follow end-of-life care strategies

Performance Criteria:

4.1 Regularly check for any changes on care plan that indicate decisions made by client have been reviewed
4.2 Provide supportive environment to client, families, carers and those involved in their care at end-of-life
4.3 Consider client's preferences and culture when providing end-of-life care according to care plan
4.4 Maintain dignity of the client in undertaking planned end-of-life care and immediately following death
4.5 Recognise any signs of client's imminent death/ deterioration and report to appropriate member of care team in line with organisation requirements
4.6 Recognise emotional needs of other clients, carers and their families affected and provide support when a death has occurred


5. Respond to signs of pain and other symptoms/ discomfort

Performance Criteria:

5.1 Observe client closely and identify pain and other symptoms in line with care plan directives
5.2 Document observations of pain and other symptoms and promptly report to appropriate member of care team
5.3 Implement strategies to promote comfort in line with care plan
5.4 Regularly evaluate and document effectiveness of implemented strategies
5.5 Refer to appropriate member of staff any misconceptions in the workplace surrounding the use of pain relieving medication


6. Manage own emotional responses and ethical issues

Performance Criteria:

6.1 Identify and reflect upon own emotional responses to death and dying and raise and discuss any issues with supervisor or other appropriate person
6.2 Acknowledge potential impact of personal responses on self and others and action appropriately
6.3 Accept need for bereavement care and support of other team members
6.4 Reflect upon ethical issues and discuss with appropriate person if necessary
6.5 Follow organisation policies and procedures in relation to managing emotional responses and ethical issues

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Details of Learning Activities

In this course you will develop the knowledge and skills required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements. Students will develop an awareness and have a greater understanding of knowledge, skills and values required of a worker in contributing to the care of clients with life-limiting illness and/or normal ageing process within a palliative approach. There will be individual and group activities during classes, field visits and guest speakers. The Certificate III Aged Care includes two field placements with a total of 130 hours across the whole program and the knowledge and skills you gain in this course will be developed further through placement.

Teaching Schedule

 1 Principles and aims of a palliative approach in caring for clients

Client preferences for quality of life choices and advanced care directives in the care plan


End-of-life care strategies, emotional responses and ethical issues

Learning Resources

Prescribed Texts


Other Resources

During sessions you will be directed to industry sources of information and provided with a workbook to complete throughout the course. You will also be directed to other learning materials and websites if required.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported throughout the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT; others will be done in your placement in a workplace setting.

Assessment Tasks

There are two assessment tasks allocated to this unit. These assessment tasks are:

1. In class worksheet

2. Case study

Assessment Matrix

A detailed matrix will be available from the teacher

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
Hardcopy: you must complete a submission cover sheet for every piece of work submitted in hardcopy.
E-Submission: you will complete an e-Declaration for every piece of work submitted online.
The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
a) You believe an error has occurred in the calculation of the grade; or,
b) You believe the assessment did not comply with criteria published in the Course Guide; or,
c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22
Student Complaints Form:

Course Overview: Access Course Overview