Course Title: Carry out interactive workplace communication

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: GEDU6037C

Course Title: Carry out interactive workplace communication

School: 130T Vocational Engineering

Campus: City Campus

Program: C3312 - Certificate III in Plumbing

Course Contact : Program Manager

Course Contact Phone: 03 9925 4468

Course Contact

Name and Contact Details of All Other Relevant Staff

Program Manager - Warren James
Tel: +61 3 9925 4632

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.

In some jurisdictions, this unit of competency may form part of accreditation, licensing, legislative, regulatory or certification requirements.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPCPCM2039A Carry out interactive workplace communication


1. Apply oral communication.

Performance Criteria:

1.1Oral instructions are given, clarified and confirmed.
1.2Oral communication with others is clear, accurate and in a language suitable to the industry and workplace.
1.3Current technology that follows industry convention is used during oral communication.


2. Apply visual communication.

Performance Criteria:

2.1Visual communication is used that follows accepted industry practice or social convention.
2.2Attention of the communicating parties is obtained, confirmed and acknowledged.
2.3Visual communication is clarified and confirmed at each step.
2.4Visual communication that is unclear or ambiguous is questioned or visually cancelled.
2.5Instances of unclear visual communication are followed up to avoid repeated problems.


3. Apply written communication and signage.

Performance Criteria:

3.1Written communication is accessed.
3.2Instructions for job or daily activities are accessed and clarified.
3.3Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed according to workplace procedures for quality, time and detail.
3.4Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied.
3.5Regulatory and work signage is identified, clarified and responded to correctly.
3.6Written detail is provided to maintain the individual's personal records.
3.7Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted.
3.8Sustainability principles and concepts are applied to written communication.

Learning Outcomes

Refer to Elements

Details of Learning Activities

Learning activities include in class workbook activities and researching industry practices and standards. This may include online learning activities. Students are expected to undertake design, size and documentation to relevant industry standards to include sustainability and WHS principles.

Teaching Schedule


This Unit is to be Delivered over 2 session

Session NumberTopic              Learning Activities/Resources Elements/Performance CriteriaAssessments

 Oral Communications

 Visual Communications

 Basic Pearsons Chapter 3 worksheets 1-4


 1.1 to 2.5

 Oral Task 1.

 in  Project 4 in Recording book.

Task 2,Visual


 2Written CommunicationsBasic Pearsons Chapter 3 worksheets 1-4


 3.1-3.8 Task 3. Written Communication

Learning Resources

Prescribed Texts

There are no prescribed textbooks. Class notes (workbook) will be provided to all students enrolled in this unit.


Relevant standards and codes of practices

Other Resources

Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.

Assessment Tasks

Students are required to complete three different types of assessment tasks.

1. Oral Task 1. weighting 33.33%

2. Task 2,Visual weighting 33.33%

3. Task 3. Written Communication  weighting 33.33%


To successfully complete this unit, a student needs to be deemed competent (CA grade) in all three assessment tasks.
Grading Criteria:
NYC - Not yet competent
CA - Competence Achieved
DNS - Did not submit assessment.

Assessment Matrix

Assessment TaskElement PCPercentage Weighting
11.1-1.3 33.33
22.1-2.5 33.33
33.1-3.8 33.33

Other Information

Academic Misconduct

Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral or written presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable.
The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct which carry a range of penalties including cancellation of results and exclusion from your course.
Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarized by another student.
Students should be aware of their rights and responsibilities regarding the use of copyright material. It is strongly recommended that students refer to the Guidelines for Students at the RMIT University Homepage.

Course Overview: Access Course Overview