Course Title: Promote team effectiveness

Part B: Course Detail

Teaching Period: Term2 2008

Course Code: EMPL9719C

Course Title: Promote team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C4114 - Certificate IV in Business Administration

Course Contact : Hazel Sims

Course Contact Phone: +61 3 9925 1316

Course Contact

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM412A Promote team effectiveness


1.  Plan to achieve team outcomes

Performance Criteria:

1. Team purpose, roles, responsibilities, goals, plans and objectives are identified, established and documented in consultation with team members

2. Team members are supported in meeting expected outcomes


2.  Develop team cohesion

Performance Criteria:

1. Opportunities are provided for input of team members into planning, decision making and operational aspects of work team

2. Team members are encouraged and supported to take responsibility for own work and to assist each other in undertaking required roles and responsibilities

3. Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions


3.  Participate in and facilitate work team

Performance Criteria:

1. Team members are actively encouraged to participate in and take responsibility for team activities and communication processes

2. The team is given support to identify and resolve problems which impede its performance

3. Own contribution to work team serves as a role model for others and enhances the organisation’s image within the work team, the organisation and with clients/customers.


4.  Liaise with management

Performance Criteria:

1. Communication with line manager/management is kept open at all times

2. Information from line management is communicated to the team

3. Unresolved issues, concerns and problems raised by the team/team members are communicated to line manager/management and followed up to ensure action is taken

4. Unresolved issues, concerns and problems related to the team/team members raised by line managers/management are communicated to the team and followed up to ensure action is taken

Learning Outcomes

Details of Learning Activities

Learning activities will include class-based discussions, exercises, together with independent research in order to develop competency including the underpinning skills and knowledge

Teaching Schedule

1Course overview

Introduction to the course – course guide, textbook, assessment details, small team formation to commence project. 

 Homework: Read Chapter 1 before Week 2.

2Planning to achieve team outcomes

Aspire Customised RMIT Text – Chapter 1 

3Planning to achieve team outcomes

Aspire Customised RMIT Text – Chapter 1

 Homework: Read Chapter 2 before Week 4

4Developing team cohesion


 Aspire Customised RMIT Text – Chapter 2 

 Homework: Read Chapter 3 before Week 5

5Participating in and facilitating teamwork


Aspire Customised RMIT Text – Chapter 3

Homework: Read Chapter 4 before Week 6

6Liaising with management


Aspire Customised RMIT Text – Chapter 4

7Liaising with management


Aspire Customised RMIT Text – Chapter 4

8All topicsRevision for test
9All topicsIN-CLASS TEST

Learning Resources

Prescribed Texts

Aspire Training and Consulting, Developing Business Skills - RMIT TAFE Business School Certificate IV Customised Level 4 text book (including 6 competencies)


Other Resources

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: online exercises and activities, group work and an in-class test.  Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, small group work, online activities, reading and reflection on various activities, together with independent and group research in order to develop competency including the underpinning skills and knowledge.

Assessment Tasks

Four Milestone activities 10% each (Total 40%)
At the end of the chapter of the student text, milestone activities are provided to allow the student to demonstrate competency of each of the elements. The activities will relate to the team project being undertaken and a case study.

Virtual Enterprise Project (30%)
Students will work in small teams to undertake a project within the Virtual Enterprise. This project will focus on planning to achieve team outcomes, developing team cohesion and liaising with management to complete the project.

In-class test (30%)
Students will complete one in-class test comprising short answer questions and case study activities which focus on the student’s ability to demonstrate the skills and knowledge as set out in the Evidence Guide. The test will be closed book and completed individually.

Assessment Matrix




Virtual Enterprise Assessment


In-class test

BSBFLM412A/01 Plan to achieve team outcomesxxx
BSBFLM412A/02 Develop team cohesionxxx
BSBFLM412A/03 Participate in and facilitate work teamxxx
BSBFLM412A/04 Liaise with managementxxx

Course Overview: Access Course Overview