Course Title: Utilise specialist communication skills to build strong relationships
Part A: Course Overview
Program: C4150
Course Title: Utilise specialist communication skills to build strong relationships
Portfolio: DSC
Nominal Hours: 50.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
HWSS5159C |
Bundoora Campus |
TAFE |
365T Global Studies, Soc Sci & Plng |
Face-to-Face or Workplace |
|
HWSS5342C |
City Campus |
TAFE |
365T Global Studies, Soc Sci & Plng |
Distance / Correspondence or Face-to-Face or Internet or Workplace |
Course Contact: Jennifer Brooker
Course Contact Phone: +61 3 9925 4115
Course Contact Email: jennifer.brooker@rmit.edu.au
Course Description
This course relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust.
Pre-requisite Courses and Assumed Knowledge and Capabilities
Nil
National Competency Codes and Titles
National Element Code & Title: |
CHCCOM3C Utilise specialist communication skills to build strong relationships |
Elements: |
Apply specific communication techniques to assist in resolving conflict. |
Conduct effective communication with clients and staff. |
|
Contribute to the development of effective communication strategies. |
|
Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships. |
|
Implement mechanisms that facilitate group discussions. |
|
Represent the organisation to a range of groups. |
Learning Outcomes
Overview of Assessment
Questioning
Role Plays /scenarios
In-class tests
Assignment
Particpation in 3 day camp activities
group work