Course Title: Utilise specialist communication skills to build strong relationships

Part A: Course Overview

Program: C4150

Course Title: Utilise specialist communication skills to build strong relationships

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5159C

Bundoora Campus

TAFE

365T Global Studies, Soc Sci & Plng

Face-to-Face or Workplace

HWSS5342C

City Campus

TAFE

365T Global Studies, Soc Sci & Plng

Distance / Correspondence or Face-to-Face or Internet or Workplace


Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au


Course Description

This course relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust.


Pre-requisite Courses and Assumed Knowledge and Capabilities

Nil



National Competency Codes and Titles

National Element Code & Title:

CHCCOM3C Utilise specialist communication skills to build strong relationships

Elements:

Apply specific communication techniques to assist in resolving conflict.

Conduct effective communication with clients and staff.

Contribute to the development of effective communication strategies.

Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships.

Implement mechanisms that facilitate group discussions.

Represent the organisation to a range of groups.


Learning Outcomes


Overview of Assessment

Questioning
Role Plays /scenarios
In-class tests
Assignment
Particpation in 3 day camp activities

group work