Course Title: Utilise specialist communication skills to build strong relationships

Part A: Course Overview

Program: C4156

Course Title: Utilise specialist communication skills to build strong relationships

Portfolio: DSC

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
HWSS5159C	Bundoora Campus	TAFE	365T Global Studies, Soc Sci & Plng	Face-to-Face or Workplace
HWSS5342C	City Campus	TAFE	365T Global Studies, Soc Sci & Plng	Distance / Correspondence or Face-to-Face or Internet or Workplace

Course Contact: Jennifer Brooker

Course Contact Phone: +61 3 9925 4115

Course Contact Email: jennifer.brooker@rmit.edu.au

Course Description

This unit relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	CHCCOM3C Utilise specialist communication skills to build strong relationships
Elements:	Apply specific communication techniqes to assist in resolving confllict
	Conduct effective communication with clients and staff
	Contribute to the development of effective communication strategies
	Identify appropriate communication strategies to meet then needs of clients and colleagues and build strong relationships
	Implement mechanisims that facilitate group discussions
	Represent the organisation to a range of groups.

Learning Outcomes

Overview of Assessment

Workplace manual
Classroom activities
Role plays
Reflective journal