Course Title: Communicate in the workplace

Part A: Course Overview

Program: C4169

Course Title: Communicate in the workplace

Portfolio: BUS

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Internet or Workplace

Term2 2008

Course Contact: Janet McDonald

Course Contact Phone: (03) 99255134

Course Contact Email:

Course Description

This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external, and for giving, receiving and recording information.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

FNSICGEN301A Communicate in the workplace


1.  Use a range of techniques to gain workplace information

2.  Communicate information to others using a range of techniques

3.  Interact with others to achieve workplace outcomes

4.  Record workplace information as required

Learning Outcomes

Please refer to Elements of Competency.

Overview of Assessment

Students must demonstrate competency in all elements of this course to be deemed competent.  Assessment methods have been designed to measure achievement of competency in a flexible manner.  Assessment will incorporate a variety of methods: involving students working on team projects, giving team presentations and preparing group portfolios, creating individual reports and undertaking an end-of-semester exam.  Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once.  Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.  In addition, formative assessment and feedback will be provided to students throughout the course.

Formative assessment may include class-based discussions, exercises, readings, role plays and meetings, together with independent research in order to develop competency including the underpinning skills and knowledge.