Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2007

Course Code: BUSM6139C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C4170 - Certificate IV in Financial Services

Course Contact : Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact Email:seymour.jacobson@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness

Element:

Develop and facilitate team cohesion

Performance Criteria:

Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team
Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions
Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed

Element:

Establish team performance plan

Performance Criteria:

Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team
Team members are supported in meeting expected performance outcomes

Element:

Facilitate team work

Performance Criteria:

Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes
The team is supported in identifying and resolving work performance problems
Own contribution to work team serves as a role model for others and enhances the organisation's image to all stakeholders

Element:

Liaise with stakeholders

Performance Criteria:

Open communication processes with all stakeholders are established and maintained
Information from line manager/management is communicated to the team
Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders
Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken


Learning Outcomes


Refer to performance elements and performance criteria.


Details of Learning Activities

Students are required to attend all classes to complete activities and in class assessments. For the duration of the semester each student will work in a team. Students will be assessed on their contribution to the team and their participation in class activities. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities students will take a role in are:
• Case studies
• Project work
• Collaborative classroom activities
• Team activities
• Peer interaction
• Games and simulations
• Reflection and discussion
• Reading the text book
• Accessing materials on line


Teaching Schedule

Week BeginningTopicsResourcesCompetencies
Week 1
12 Feb
Course Overview

Introduction to Organisations & Management
Text: Dickie
Cornerstones of Management

Ch 1- Dickie
The opportunities of management
BSBFLM512A/01
Week 2
19 Feb
Learning Styles & Theory
Study Skills
RMIT Learning Skills Unit
Learning Lab
Online Learning Hub
Dickie – Appendix
 
Week 3
26 Feb
Group & Team TheoryCh 11- Dickie
Managing in groups
BSBFLM512A/02
BSBFLM512A/03
Week 4
5 Mar
Planning & Goal SettingCh 4- Dickie
Planning
BSBFLM512A/01
BSBFLM512A/02
Week 5
12 Mar
Communication and
Feedback
Ch 10- Dickie
Managerial communication
BSBFLM512A/02
BSBFLM512A/03
BSBFLM512A/04
Week 6
19 Mar
Assessment Task 1
In Class Test
Mandatory Attendance
  
Week 7
26 Mar
Project Management & Meetings
Assessment Task 2 Distributed
Ch 19 - de Janasz
Project management
BSBFLM512A/01
BSBFLM512A/02
Week 8
2 April
Leadership & Power
Networking/Team Meetings
Ch 6- Dickie
Leading
Ch 2
The evolution of management
Ch 16
Networking and Mentoring – de Janasz
BSBFLM512A/03
BSBFLM512A/04
 Mid Semester Break (Student Vacation)
From and including Thursday 5th to return Thursday 12th April

  
Week 8
12 April
Leadership & Power
Networking/Team Meetings
Ch 6- Dickie
Leading
Ch 2
The evolution of management
Ch 16
Networking and Mentoring – de Janasz
BSBFLM512A/03
BSBFLM512A/04
Week 9
16 April
Assessment Task 2
In Class Group Activity
Mandatory Attendance


Decision Making and Problem Solving

 


Ch 9- Dickie
Decision making

BSBFLM512A/02
BSBFLM512A/03
BSBFLM512A/04
Week 10
23 April
Decision Making and Problem Solving

Ethics

Assessment Task 3 Distributed
Ch 9- Dickie
Decision making

Ch 14- Dickie
Social responsibility and ethics in management
BSBFLM512A/02
BSBFLM512A/03
BSBFLM512A/04
Week 11
30 April
Motivation/Team Meetings

Assessment Task 2
Individual Report Due
Ch 8- Dickie
Motivating
BSBFLM512A/02
BSBFLM512A/03
Week 12
7 May
Organisational Culture and Change/Team MeetingsCh 12- Dickie
Change and conflict in organisations

Ch 3- Dickie
Managing organisational environments
BSBFLM512A/01
Week 13
14 May
Presentation Skills
Mid Project Checkpoint
Group & Teacher Meetings
Resources provided in classBSBFLM512A/03
Week 14
21 May
Conflict ManagementCh 12- Dickie
Change and conflict in organisations
BSBFLM512A/02
BSBFLM512A/04
Week 15
28 May
NegotiationCh 9 – de Janasz
Negotiation
BSBFLM512A/02
BSBFLM512A/04
Week 16
4 June
Assessment Task 3
Group Presentation in Class and Portfolio Due
Mandatory Attendance
  
Week 17
11 June
Facilitate Teams

Assessment Task 3
Reflective Paper Due

Ch 13 – de Janasz
Facilitating team success

 

BSBFLM512A/02
BSBFLM512A/03
Week 18
18 June
Feedback for Improved PerformanceCh 17 - de Janasz
Coaching and providing feedback for improved performance
BSBFLM512A/02
BSBFLM512A/03


Learning Resources

Prescribed Texts

Dickie, L, Dickie, C, 2006, Cornerstones of Management, Tilde Publishing, Australia


References


Other Resources

Online Learning Materials

Online learning materials can be accessed by going into the RMIT web site, clicking on Students, under IT Information and Services there is a link to the Online Learning Hub.
www.rmit.edu.au/online
Log in and click on BUSM5083 - Leadership and Team Management.

It is essential to have access to an internet connected computer outside of class times. Internet connected computers are available in the Business Labs on level 3 of Building 108, 259 Bourke Street Melbourne.

Useful Websites
http://www.rmit.edu.au/library
This website is a useful resource for your assessment tasks
http://www.dlsweb.rmit.edu.au/lsu/
The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service, the site is designed to assist students develop the capabilities for tertiary study.

Recommended Reading
De Janasz,S, Dowd, K, Schneider, B, 2006, Interpersonal Skills in Organizations, 2e, McGraw-Hill Irwin, New York

Robbins, S, Bergman, R, Stagg, Coulter, M, 2006, Foundations of Management, 2e, Pearson Education, Australia


Overview of Assessment

Assessment will incorporate a variety of methods including in class exercises, written tests, presentations and case studies. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.


Assessment Tasks

Important Point:
All assessments are graded. To pass the course, students must submit and pass each individual assessment task and achieve competency in all course elements.
Assessment will incorporate a variety of methods including in class exercises, written tests, presentations and projects. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Students will be provided with more than one opportunity to demonstrate competence.

Assessment Task 1
In class test
Week 6
Individual Mark Value 25%


Individual assessment. Test takes place during class time. Test time 2 hours and reading time of 15 minutes. This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment Task 2
In class group activity and individual report
In class activity week 9
Report due week 11
Individual Mark Value 30%

Individual assessment prepare a 1500 word report based on an in class group activity conducted in Week 9 (attendance mandatory). This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/03 Facilitate team work

Assessment Task 3 – Full Time Students Only
Small team management project
Presentation, board game and portfolio due week 16
Report due week 17
Presentation and report - Individual Mark Value 20%
Board game and portfolio - Group Mark Value 20%

This major project is designed to simulate some of the team management issues that occur in workplaces on a regular basis by designing a board game based on management theory studied in class. Assessment for this project includes participation in minuted meetings, peer assessment, formal group presentation and an individual report.

This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment Task 3 – Part Time Students Only
Small team management project
Presentation portfolio due week 16
Individual report due week 17
Presentation and report - Individual Mark Value 20%
Interview and portfolio - Group Mark Value 20%

This major project is designed to explore team leadership and management issues that occur in workplaces on a regular basis, by interviewing a leader/manager and applying theory covered over the semester in class.

Assessment for this project includes participation in: an interview with a workplace leader/manager, a formal presentation, a portfolio and a written report.

This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment 4
Team Skills Observation
Individual Mark Value 5%

During the semester you will be expected to show your effectiveness as a team member through your participation in a variety of class activities. Your effectiveness as a team member will be assessed by your peers and teacher in class and group activities. The following criteria will be used:
• Demonstrates reliability
• Communicates constructively
• Listens actively
• Participate actively
• Treats others in a respectful and supportive manner
• Shows commitment to the team
(adapted from –Brounstein, M, 2002, Managing Teams for Dummies, Wiley Publishing Co. NY)

This assessment addresses competency elements:
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work


Assessment Matrix

Students will be assessed directly against a mixture of the elements and performance criteria that comprise the competency.

For a student based at the RMIT BUSINESS campus in Melbourne, Australia in Semester 1, 2007 the assessment will be:

 Task 1Task 2Task 3Task 4
BSBFLM512A/01
Establish team performance plan
YYY 
BSBFLM512A/02
Develop and facilitate team cohesion
YYYY
BSBFLM512A/03
Facilitate team work
YYYY
BSBFLM512A/04
Liaise with stakeholders
Y Y 

Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email. It is essential that you check your email prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
The student will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the student to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.

Course Evaluation & Feedback
You will receive ongoing feedback on your progress in the course. Feedback on assessment will be given in a timely manner. You will be informed about how to improve your performance in the competency/course and what you need to do to be deemed competent or to gain a pass in the assessment.
Feedback on the course itself is welcome at any time to the class teacher, course coordinator or program coordinator. Periodic course evaluation surveys are also conducted.

Course Overview: Access Course Overview