Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term1 2008

Course Code: BUSM6139C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C4170 - Certificate IV in Financial Services

Course Contact : Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact

Name and Contact Details of All Other Relevant Staff

Name: Vivien Wong
Phone: 9925 5494

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM512A Ensure team effectiveness


1.Establish team performance plan

Performance Criteria:

Team members are consulted to establish team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives  <o:p></o:p>

Performance plans are developed in consultation with team members, to establish expected outcomes, outputs, key performance indicators and goals for work team  <o:p></o:p>

Team members are supported in meeting expected performance outcomes<o:p></o:p>


2. Develop and facilitate team cohesion

Performance Criteria:

Strategies are developed to ensure team members have input into planning, decision making and operational aspects of work team<o:p></o:p>

Policies and procedures are developed to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities<o:p></o:p>

Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions<o:p></o:p>

Processes are developed to ensure that issues, concerns and problems identified by team members are recognised and addressed<o:p></o:p>


3. Facilitate team work

Performance Criteria:

Team members and individuals are encouraged to participate in and take responsibility for team activities, including communication processes<o:p></o:p>

The team is supported in identifying and resolving work performance problems<o:p></o:p>

Own contribution to work team serves as a role model for others and enhances the organisation's image to all stakeholders  <o:p></o:p>


4. Liaise with stakeholders

Performance Criteria:

Open communication processes with all stakeholders are established and maintained<o:p></o:p>

Information from line manager/management is communicated to the team<o:p></o:p>

Unresolved issues, concerns and problems raised by team members are communicated to, and followed up with, line manager/management and other relevant stakeholders<o:p></o:p>

Unresolved issues, concerns and problems raised by internal or external stakeholders are evaluated, and necessary corrective action taken<o:p></o:p>

Learning Outcomes

Refer to performance elements and performance criteria.

Details of Learning Activities

Students are required to attend all classes to complete activities and in class assessments. For the duration of the semester each student will work in a team. Students will be assessed on their contribution to the team and their participation in class activities. The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities students will take a role in are:
• Case studies
• Project work
• Collaborative classroom activities
• Team activities
• Peer interaction
• Games and simulations
• Reflection and discussion
• Reading the text book
• Accessing materials on line

Teaching Schedule

Week Beginning TopicsResourcesCompetencies
Week 1
11 Feb
Course Overview

Introduction to Organisations & Management
Text: Dickie
Cornerstones of Management
Ch 1- Dickie
The opportunities of management
Week 2
18 Feb

Learning Styles & Theory
Study Skills
RMIT Learning Skills Unit
Learning Lab
Online Learning Hub
Dickie – Appendix II
Week 3
25 Feb
Group & Team TheoryCh 11- Dickie
Managing in groups
Week 4
3 Mar
Planning & Goal SettingCh 4- Dickie
Week 5
10 Mar
Online  - Communication,

Ch 10- Dickie
Managerial communication

Online Learning Hub

Week 6
17 Mar
Leadership & PowerCh 6- Dickie
Ch 2
The evolution of management
Ch 16

Mid Semester Break (Student Vacation)
From and including Thursday 20 to return Thursday 27 March

Week 7
31 Mar
Assessment Task 1
In Class Test - Closed Book
Mandatory Attendance
Assessment Task 2 Distributed
Week 8
7 April
Project management & Meetings
/Team Meetings
Ch 19 - de Janasz BSBFLM512A/01
Week 9
14 April
Decision Making and Problem Solving/Team MeetingsCh 9- Dickie
Decision making
Week 10
23 April
Assessment Task 2
In Class Activity and Portfolio Due
Mandatory Attendance

Week 11
28 April
Online - Motivation
Ass 3 Distributed - Online
Online Learning Hub
Ch 8- Dickie
Week 12
5 May
Conflict Management/Team Meetings
Assessment 2 Individual Report Due
Ch 12- Dickie
Change and conflict in organisations
Week 13
12 May
Negotiation/Team MeetingsCh 9 – de Janasz
Week 14
21 May
Feedback for Improved Performance/Team MeetingsCh 17 - de Janasz
Coaching and providing feedback for improved performance
Week 15
26 May
Presentation Skills/Team MeetingsClass and Learning Hub handoutsBSBFLM512A/04
Week 16
2 June
Assessment Task 3
Group Presentation & Portoflio Due
Mandatory Attendance
Week 17
9 June
Online Team Meetings/ Group Report
Assessment Task 3
Group Reflective Paper Due
Group space on Learning Hub 
Week 18
16 June
Feedback & Review  

Learning Resources

Prescribed Texts

Dickie, L & Dickie, C 2006, Cornerstones of Management, Tilde Publishing, Australia


De Janasz, S, Dowd, K & Schneider, B 2006, Interpersonal Skills in Organizations, 2e, McGraw-Hill Irwin, New York.

Other Resources

Overview of Assessment

Assessment will incorporate a variety of methods including in class exercises, written tests, presentations and case studies. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks

mportant Point: All assessments are graded. To pass the course, students must submit all assessments, achieve competency in all course elements and gain at least 50% mark value overall.

Assessment Task 1
In class test - Closed Book
Week 7
Individual Mark Value 20%

Individual assessment. Test takes place during class time. Test time 2 hours and reading time of 15 minutes. This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment Task 2 - 25%
In class group activity/portfolio and individual report
In class activity week & Group Mini Portfolio Week 10
Individual Report due week 12
Individual Mark Value 20%
Group Mini Portfolio Mark Value 5%

Individual assessment prepare a 1500 word report based on an in class group activity conducted in Week 9 (attendance mandatory). This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/03 Facilitate team work

Assessment Task 3 - 40%
Small team management project
Presentation, board game and portfolio due week 16
Report due week 17
Presentation - Individual Mark Value 10%
Board game, portfolio, presentation - Group Mark Value 30%

This major project is designed to simulate some of the team management issues that occur in workplaces on a regular basis by designing a board game based on management theory studied in class. Assessment for this project includes participation in minuted meetings, peer assessment, formal group presentation and a group report.

This assessment addresses competency elements:
• BSBFLM512A/01 Establish team performance plan
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work
• BSBFLM512A/04 Liaise with stakeholders

Assessment 4
Team Skills Observation and Online Participation
Individual Mark Value 15%

During the semester you will be expected to show your effectiveness as a team member through your participation in a variety of class activities. Your effectiveness as a team member will be assessed by your peers and teacher in class and group activities. The following criteria will be used:
• Demonstrates reliability
• Communicates constructively
• Listens actively
• Participate actively
• Treats others in a respectful and supportive manner
• Shows commitment to the team
(adapted from – Brounstein, M 2002, Managing Teams for Dummies, Wiley Publishing, New York.)

This assessment addresses competency elements:
• BSBFLM512A/02 Develop and facilitate team cohesion
• BSBFLM512A/03 Facilitate team work

Assessment Matrix

 Ass 1Ass 2Ass 3Ass 4
Establish team performance plan





Develop and facilitate team cohesion





Facilitate team work





Liaise with stakeholders





Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email. It is essential that you check your email prior to attending each class.

Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
Students will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the students to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.
Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the Course Coordinator and lastly, the Program coordinator.

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. it also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at in the Teaching and Learning Policy section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline available at
Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software Turnitin (see, may be used on assessments in this course.

Note, if requested by your teacher, you must complete a hardcopy of the RMIT coversheet with your assessment submissions:

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity:

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at:

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at:

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain:
a) Alternative Assessment
b) Extension of Time
c) Equitable Assessment Arrangement
d) Deferred Assessment

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of test/exam or due date for assessment. Forms are available from BTS Reception on Level 13 or from

Grounds for special Consideration may include illness, accident, bereavement, hardship/trauma. All supporting documentation must be included with your application. Completed forms must be addressed submitted to the Hub on Level 4 Building 108. Further information can be accessed from

Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at in the Teaching and Learning Policy area.

Course Overview: Access Course Overview