Course Title: Collect, assess and use information

Part B: Course Detail

Teaching Period: Term2 2008

Course Code: ACCT5236C

Course Title: Collect, assess and use information

School: 650T TAFE Business

Campus: City Campus

Program: C4210 - Certificate IV in Financial Services

Course Contact : Clem Simonetto

Course Contact Phone: +61 3 9925 5426

Course Contact Email:clem.simonetto@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Jan Kopec

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

Collect, assess and use information covers the skills needed for obtaining information and presenting it in an appropriate format.

This unit is delivered and assessed in conjunction with:
FNSICCUS401B Deliver a professional service to customers which covers the knowledge and skills needed for understanding, clarifying, and meeting the customers needs and expectations and those functions associated with the provision of quality and professional service to customers;
and FNSICCUS402B Maintain customer relationship which covers the skills needed to maintain an ongoing relationship with customers and retain the business.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSICGEN403B Collect, assess and use information

Element:

FNSICGEN403B/01 Clarify the requirements for the information

Performance Criteria:

1.Scope and purpose for which the information is required are clarified.
2.Timeline for collection and presentation of information is determined

Element:

FNSICGEN403B/02 Collect and organise the information

Performance Criteria:

1.Identify sources of information.
2.Access and appropriately record information/data.
3.Check to see that information/data is accurate, up-to-date and comprehensive.
4.Organise information/data so it is easy to use.

Element:

FNSICGEN403B/03 Analyse and draw conclusions, if necessary

Performance Criteria:

1.Information/data is interpreted and analysed.
2.Significance of information/data is determined and discussed with appropriate personnel.
3.Conclusions based on information/data are drawn, if required

Element:

FNSICGEN403B/04 Present information in an appropriate format

Performance Criteria:

1.Information is presented in an appropriate format.
2.Completeness and accuracy of the information/data and justification of the conclusions are evaluated.

Learning Outcomes



Details of Learning Activities

Simulated workplace activities, assignments, working in groups, completion of reports and analysis of written work (articles and reports).

Note taking in class, assessing course materials on the learning hub and completion of class questions and exercises.


Teaching Schedule

 Week  Topics  Assessment
 Week 1   Define what constitutes a “bank”, “financial institution”, “customer” and “banking business”.  
 Week 2  Investigate the legal implications of various types of customer accounts.  
 Week 3  Duties and obligations of a banker and a customer arising from the banker/customer relationship.  
 Week 4  Major principles governing bank/finance lending decisions.  
 Week 5  Assess the principles and practices of valuing the security support for bank/finance loan.  
 Week 6   Assess the principles and practices of valuing the security support for bank/finance loan.  
 Week 7   Individual asignment - Case study exercise  Individual assignment - Case study exercise
 Week 8  Detail the characteristics of personal lending and other customer facilities.
 
 Week 9  Concepts of General Insurance, The Importance of Insurance to Individuals, Life ‘vs’ General Insurance, General Insurance Contracts.  
 Week 10  Insurance Contracts, Utmost Good Faith, Duty of Disclosure, Prescribed contracts, Cancellations and Renewals.
 
 Week 11   The General Insurance Industry in Australia, Insurance Companies, Insurance Brokers and Agents, Regulatory Authorities.  
 Week 12   Insurance Products, Sum Insured, Excesses.  

 Week 13

  Product Types and Extensions.  
 Week 14   Taxes & Levies, Stamp Duty, Fine Service Levy (FSL), Goods and Services Tax (GST).  
 Week 15  Group assignment  
 Week 16  Group assignment Group assignment 
 Week 17  Feedback on assessment  


Learning Resources

Prescribed Texts


References


Other Resources

Prescribed Text/References
Students are required to access the RMIT Learning Hub.

Recommended Texts
Weaver, P.M. Banking and Lending Practice Serendip Publications


Overview of Assessment

Assessment tasks will include the following:
1. Class test that requires you to use financial information and prepare basic financial reports.
2. An individual assignment that requires you to assess a customer or customers’ financial needs prior to providing the customer with a service based on a financial product commonly delivered by a bank or financial organization.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Assessment Tasks

· A case study exercise requiring students to assess a customer or customers’ financial needs prior to providing the customer with a services based on a financial product commonly delivered by a bank or a financial organization. This will comprise 50% of the assessment for the course.

· A written test, closed book, will comprise: multiple choice, written and problem solving questions. This will comprise 50% of the assessment for the course

Students are assessed against all the performance elements of the course and must demonstrate an understanding of all elements to be deemed competent. To receive a pass for this course a student must also achieve 50% overall.

This unit is co-delivered and co-assessed with MKTG5749C Deliver a professional service to customers and MKTG5750C Mainatin customer relationship



Assessment Matrix


  Individual assignment

Group assignment
 FNSICGEN403B/01 Clarify the requirements for the information yes yes
FNSICGEN403B/02 Collect and organise the information yes yes
FNSICGEN403B/03 Analyse and draw conclusions, if necessary yes yes
FNSICGEN403B/04 Present information in an appropriate format yes yes

Other Information


This unit is co-delivered and co-assessed with MKTG5749C Deliver a professinal service to customers and MKTG5750C Maintain customer relationship 

Course Overview: Access Course Overview