Course Title: Collect, assess and use information

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: ACCT5236C

Course Title: Collect, assess and use information

School: 650T TAFE Business

Campus: City Campus

Program: C4210 - Certificate IV in Financial Services

Course Contact : Clem Simonetto

Course Contact Phone: +61 3 9925 5426

Course Contact Email:clem.simonetto@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

Collect, assess and use information covers the skills needed for obtaining information and presenting it in an appropriate format.

This unit is delivered and assessed in conjunction with:
FNSICCUS401B Deliver a professional service to customers which covers the knowledge and skills needed for understanding, clarifying, and meeting the customers needs and expectations and those functions associated with the provision of quality and professional service to customers;
and FNSICCUS402B Maintain customer relationship which covers the skills needed to maintain an ongoing relationship with customers and retain the business.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

FNSICGEN403B Collect, assess and use information

Element:

FNSICGEN403B/01 Clarify the requirements for the information

Performance Criteria:

1. Scope and purpose for which the information is required are clarified.
2. Timeline for collection and presentation of information is determined.

Element:

FNSICGEN403B/02 Collect and organise the information

Performance Criteria:

1. Identify sources of information.
2. Access and appropriately record information/data.
3. Check to see that information/data is accurate, up-to-date and comprehensive.
4. Organise information/data so it is easy to use.

Element:

FNSICGEN403B/03 Analyse and draw conclusions, if necessary

Performance Criteria:

1. Information/data is interpreted and analysed.
2. Significance of information/data is determined and discussed with appropriate personnel.
3. Conclusions based on information/data are drawn, if required.

Element:

FNSICGEN403B/04 Present information in an appropriate format

Performance Criteria:

1. Information is presented in an appropriate format.
2. Completeness and accuracy of the information/data and justification of the conclusions are evaluated.


Learning Outcomes



Details of Learning Activities

To achieve the learning outcomes of the course students are required to participate in the learning activities listed below:

• Simulated workplace activities, assignments, working in groups, completion of reports and analysis of written work
• Completion of tutorial exercises consisting of practical problems, short answer questions, multiple choice, case studies and extension exercises;
• Attendance, participation and discussion in class;
• Optional consultation with academic staff;
• Completion of three (3) assessment tasks as indicated below.


Teaching Schedule

Week beginning Topics Assessment tasks Assessment tasks
Week 1 Introduction to personal finance 
Week 2 Introduction to personal finance 
 Week 3 Introduction to personal financial statements
 
Week 4 Introduction to personal financial statements 
Week 5 Introduction to personal financial statements 
Week 6Class TestClass Test
Week 7 Define what constitutes a “bank”, “financial institution”, “customer” and “banking business”
 
Week 8 Major principles governing bank/finance lending decisions 
Week 9 Assess the practices for bank/finance loan
 
Week 10 Detail the characteristics of personal lending and other customer facilities 
Week 11 Individual assignment - case study exercise Case study exercise
Week 12 Concepts of General Insurance, The Importance of Insurance to Individuals, General Insurance Contracts
 
Week 13 Insurance Contracts, Utmost Good Faith, Duty of Disclosure, Cancellations and Renewals 
Week 14 Insurance Products, Sum Insured, Excesses 
Week 15 Taxes & Levies, Stamp Duty, Fine Service Levy (FSL), Goods and Services Tax (GST) 
Week 16 Group assignment - case –study exercise 2 Case–study exercise 2
Week 17 Feedback on assessment  


Learning Resources

Prescribed Texts

References and Further Readings
• Print-based resources
Students will be provided with a learner’s guide that will include tutorial discussion questions, short answer questions and problem sets, self-directed exercises, some solutions and core notes for each topic.


References


Other Resources

Learning support materials are made available on the Online Learning Hub www.rmit.edu.au/online.
Access to an Internet connected computer outside of class times – Internet connected computers are available in the Business Portfolio labs on Level 3 of Building 108, 239 Bourke Street Melbourne.


Overview of Assessment

Assessment tasks will include the following:
1. Class test that requires you to use financial information and prepare basic financial reports.
2. An individual assignment that requires you to assess a customer or customers’ financial needs prior to providing the customer with a service based on a financial product commonly delivered by a bank or financial organization.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

 The assessment will consist of:

1. Class test comprising 20% of the assessment of the unit. It will be conducted in week 6.

2. A case study exercise requiring students to assess a customer or customers’ financial needs prior to providing the customer with a services based on a financial product commonly delivered by a bank of financial organization. This will comprise 50% of the assessment for the course.

3. A group assignment requiring students working in groups to research a general insurance product that meets the general insurance, personal and finance needs of a client. This will comprise 30% of the assessment for the course

Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

All competency based assessments for this course must be completed to achieve CA. Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.

If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA. If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.

Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.

This unit is co-delivered and co-assessed with the following units of competency:
MKTG5749C Deliver a professional service to customers
MKTG5750C Maintain customer relationship

A course guide has been prepared for each competency.



Assessment Matrix

 FNSICGEN403B Collect, assess and use informationClass TestIndividual case study Group assignment – case study
Element 1 Clarify the requirements for the information
YY
Element 2 Collect and organise the information
Y
Element 3 Analyse and draw conclusions, if necessaryYYY
Element 4 Present information in an appropriate format
YYY

Other Information

This unit is co-delivered and co-assessed with the following units of competency:
MKTG5749C Deliver a professional service to customers
MKTG5750C Maintain customer relationship



Course Overview: Access Course Overview