Course Title: Develop work priorities

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: EMPL5898C

Course Title: Develop work priorities

School: 650T Vocational Business Education

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher:  Vivien Wong
Tel:  +61 3 9925 5494
Email:   v.wong@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development.  It also addresses the requirement to take responsibility for one’s own career planning and professional development.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR404B Develop work priorities

Element:

1.  Plan and complete own work schedule.

Performance Criteria:

1.1. Prepare Workgroup plans which reflect consideration of resources, client needs and workgroup targets
1.2. Analyse and incorporate Work objectives and priorities into personal schedules and responsibilities
1.3. Identify Factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans
1.4. Efficiently and effectively use Business technology to manage and monitor planning completion and scheduling of tasks

Element:

2.  Monitor own work performance

Performance Criteria:

2.1. Identify and analysed personal performance through self-assessment and feedback from others on the achievement of work objectives
2.2. Seek and evaluate Feedback on performance from colleagues and clients in the context of individual and group requirements
2.3. Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements

Element:

3. Coordinate professional development

Performance Criteria:

3.1. Assess personal knowledge and skills against organisational benchmarks to determine development needs and priorities
3.2. Research and identify sources and plan for opportunities for improvement in consultation with colleagues
3.3. Use Feedback to identify and develop ways to improve competence within available opportunities
3.4. Identify, access and complete professional development activities to assist career development
3.5. Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements


Learning Outcomes



Details of Learning Activities

Assessment Scenario
You will attend the Simulated Business Space (SBS)  and work as a business administrator. You will assist in operating a business "Reflective Records". Assessment work is done on a weekly basis, in class. Your manager is also your teacher. Refer to the schedule below for due dates.

Special Requirements

You will need to attend the class each week to complete the work as this course is designed to simulate working in an office so matters of punctuality and showing your interpersonal skills are important. Work is presented in word processed format, complete and with spelling and grammar check used. All topics will be addressed and professional presentation of content is required, myRMIT holds  your Assessment Record and Cover Sheet as guides for assessments.

If you miss weekly class then you should organise yourself to catch up on missed work and opportunities.

 


Teaching Schedule

WeekWeek
Beginning
Content
Assessment
  Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:
• Program overview and requirements
• My RMIT/Blackboard
• Overview of assessment requirements
• Pre-Training Review including: Recognition of Prior Learning and Credit Transfers, Assessment of current skills and knowledge
• Competency/Grading Criteria
• Plagiarism
• Appeals
• Extensions
• Feedback
• Privacy
• Submission requirements
• Resubmission policy
• Where to get support
• Student Responsibilities
 
 

1

6 Jul

Introduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/cover sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
  

Task 1: SBS portfolio

Task 2: Individual portfolio

2

13 Jul

Topics: Plan and complete own work schedule

SBS Job Role, use of Job Cards to identify work priorities and manage tasks.

Read chapter 1: Communication in Today’s Workplace

Further topics: knowledge of relevant business technology applications to schedule tasks and plan work
knowledge of techniques to prepare personal plans and establish priorities
methods to identify and prioritise personal learning needs
understanding of a range of professional development options
understanding of methods to elicit, analyse and interpret feedback
understanding of methods to evaluate own performance

Mode of delivery: Weekly in SBS.

Performance criteria: 1.1-1.4

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

3

20 Jul

Topics: Plan and complete own work schedule

Further topics: learning skills to recognise and develop new and necessary skills and knowledge
literacy skills to understand the organisation’s policies, procedures and communications, to write personal work plans and professional development plans, and to request and receive feedback about performance
organising skills to prioritise, manage time and meet deadlines
problem solving skills to develop contingency plans

Improvements for Reflective Records - new business year, new operations required.

Read chapter 2: Interpersonal Skills

Performance criteria: 1.1-1.4

 

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

4

27 Jul

Topics: Plan and complete own work schedule

 

 Read chapter 4. Develop Personal and Work Priorities

Topic:  Plan and Communicate.

Performance criteria: 1.1-1.4

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

5

3 Aug

Topics: Monitor own work performance

 

 Read chapter 4.

Topic: Prepare and communicate workgroup plans.

Performance Criteria: 2.1-2.3

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

6

10 Aug

Topics: Monitor own performance

 Read chapter 4.

Topic: Plan and complete own work schedule

Performance Criteria: 2.1-2.3

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

7

17 Aug

Topics: Monitor own performance

 Read chapter 4.

 Performance Criteria: 2.1-2.3

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

8

24 Aug

Topics: Coordinate professional development, assess skills against benchmarks,

Read chapter 4.

 Performance Criteria 3.1-3.5

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

 

31 Aug - 4 Sep

MID SEMESTER BREAK

 

9

7 Sep

Topic: Coordinate professional development

Performance Criteria 3.1-3.5

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided
 1014 SepTrade day preparation.Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

11

21 Sep

 Trading day.

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.
1228 Sep

 Coordinate professional development

Performance Criteria: 3.1 - 3.5

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

13

5 Oct

 Coordinate professional development

Performance Criteria: 3.1-3.5

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

14

12 Oct

Planning day

Evidence of: 

preparing and communicating own work plan
scheduling work objectives and tasks to support the achievement of goals
seeking and acting on feedback from clients and colleagues
reviewing own work performance against achievements through self-assessment
accessing learning opportunities to extend own personal work competencies
using business technology to monitor self development.

All performance criteria.

Tasks 1 and 2 performed weekly, teacher observation of student performance - weekly feedback provided.

15

19 OctWork on assessment

TASK 1 and 2 due. Upload to dropbox

 

16

26 Oct

Feedback and review

 
172 NovInterviews/Re-submissions if required 


Learning Resources

Prescribed Texts

Dwyer Judith 2012, The Business Communication Handbook, 9th ed, Pearson, NSW.


References


Other Resources


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Critical aspects for assessment and evidence required to demonstrate competency in this unit Evidence of the following is essential:
preparing and communicating own work plan; scheduling work objectives and tasks to support the achievement of goals; seeking and acting on feedback from clients and colleagues; reviewing own work performance against achievements through self-assessment; accessing learning opportunities to extend own personal work competencies; and using business technology to monitor self development.
 

TASK 1

This task is "SBS Portfolio" which are activities you will perform in operating the business.

TASK 2

This task is "Individual Portfolio" and you will need to read the relevant textbook chapters before you attempt to answer the questions.

Overview of Assessment

Students must demonstrate an understanding of all elements of competency to be deemed competent.

A range of assessment methods are used to assess practical skills and knowledge, for example:
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of authenticated documents from the workplace or training environment
• demonstration of techniques

Assessment Tasks

You are required to complete 2 tasks. You must successfully complete all 2 tasks to be deemed competent in this unit.

Submission Requirements

You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
 

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.More Information: http://www.rmit.edu.au/students/assessment/extension  
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf  
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w  
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf 
 
Resubmissions
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
 

Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Graded assessment criteria:

1. Level of independence, initiative, enterprise and performance of the work task
You will need to show that you can use initiative, enterprise and acceptable performance to do the work of the business Reflective Records in the SBS. You will show that you can complete work on time, attend the business punctually and consistently and then demonstrate your ability to work on your own and with others in a collaborative way. Some of your work will be over and above what is required to what is listed on Task 1 and 2. If you are showing your enterprise in this way then your grade level will reflect your enterprise and initiative taken.

2. Demonstrated breadth of underpinning knowledge and a willingness to continue learning
You will identify what needs to be done in the job and apply it to the work in the SBS. You will complete both Tasks on time and sufficiently show your career choices to your manager. You will have been consistent in helping others in your department and found ways of providing service to the business network, perhaps even making service improvement. You will be inducted and keep your records on file. You file will show how you consistently applied yourself during the semester to your continued learning.

3. Techniques and processes, technology skills and problem solving
You will use the RMIT software applications with a level of confidence and ability, able to find your documents stored in appropriate files for example. You will bring a working computer to class and even use the reception computers where necessary to complete your work to a high standard. Understanding the technology of the SBS is important to achieving a good grade. Being able to use the various ITS helpdesk support, identify the various servers, drives and the like will assist you and others to improve the work of the Reflective Records business. You will provide customer service and find ways to solve customer service related problems and complaints and to take steps to improve the service of the SBS. Keeping your staff file up to date is also an indicator of your skills and knowledge.

4. Work organisation, planning and self-management
You will organise yourself, your job role and help others in the department and business (fellow students) to use equipment efficiently, follow timelines to get work done on time and organise work schedules and meetings using technology to help you do this. You will also plan for future business technology requirements; and organise yourself and others to use Job Cards/to do lists, sign-in sheets for example. You will follow organisational standards and meet legislative and regulatory requirements.

5. Communication, people networking, language and interpersonal skills and teamwork
You will communicate your absences and lateness with your teacher and Team Leader. We are running a business and operating an office, so it is important that you conduct yourself as if you were in an office. Communication will be in a polite business manner when in the SBS. It is important to be aware of the needs of others and operate with this in mind and communicating with customers, and colleagues when gathering information about their needs and provide services where required. Privacy provisions must be observed. You will be able to listen and follow oral instruction, be able to proofread your own work and others and edit effectively and write clearly using business English. Teamwork will involve agreeing on the purpose and structure of documents, collecting feedback from customers and colleagues, coordinating and consulting with meeting participants.

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.


 


Assessment Matrix

Course Overview: Access Course Overview