Course Title: Develop work priorities

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: EMPL7009C

Course Title: Develop work priorities

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

The teacher for this course is Hazel Sims, 9925 1316, hazel.sims@rmit.edu.au.

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit. 

Course Description

This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development.  It also addresses the requirement to take responsibility for one’s own career planning and professional development. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

This unit applies to individuals who are required to design their own work schedules and work plans, and to establish priorities for their work.  They will typically hold some responsibilities for the work of others and have some autonomy in relation to their own role.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR404A Develop work priorities

Element:

1. Plan and complete own work schedule

Performance Criteria:

1.1 Prepare workgroup plans which reflect consideration of resources, client needs and workgroup targets.

1.2 Analyse and incorporate work objectives and priorities into personal schedules and responsibilities.

1.3 Identify factors affecting the achievement of work objectives and establish contingencies and incorporate them into work plans.

1.4 Efficiently and effectively use business technology to manage and monitor planning completion and scheduling of tasks.

Element:

2. Monitor own work performance

Performance Criteria:

2.1 Identify and analyse personal performance standards through self-assessment and feedback from others on the achievement of work objectives.

2.2 Seek and evaluate feedback on performance from colleagues and clients in the context of individual and group requirements.

2.3 Routinely identify and report on variations in the quality of service and performance in accordance with organisational requirements.

Element:

3. Coordinate professional development

Performance Criteria:

3.1 Assess personal knowledge and skills against organisation to determine development needs and priorities.

3.2 Research and plan for sources and opportunities for improvement in liaison with colleagues.

3.3 Use feedback to identify and develop ways to improve competence within available opportunities.

3.4 Identify, access and complete new skills professional development activities to facilitate continuous learning and career development.

3.5 Store and maintain records and documents relating to achievements and assessments in accordance with organisational requirements.


Learning Outcomes



Details of Learning Activities

FULL TIME:

Learning activities for full-time students will include ’hands-on’ participation in Reflective Records Virtual Enterprise (VE) a simulated business environment. Students will read their textbook and apply the theory to running the VE.

What is a VE?

A Virtual Enterprise (VE) is a simulated business that participants organise and run as a hands-on way of learning about business practices and procedures, and most importantly, learning about their local businesses and industries. Visit www.virtualenterpriseaustralia.com.au

These virtual businesses trade with each other across Australia, buying and selling virtual goods with virtual money. This activity replicates the real business economy, and results in a huge range of processes (such as marketing, purchasing, invoicing, organising salary payments, and paying regular electricity and phone bills) becoming second nature to the participants.

The "virtual" focus is important for two reasons. The lack of real money and real products means that participants are testing business procedures, practices and cultures that are based on their planning decisions, and that are not complicated by an undue initial focus on finding missing dollars!

Like most of the Australian workforce, our participants adapt quickly to their "online business" through using internet for promotions, purchase orders and receipts.  They have the added advantage of understanding the "paper trail" by learning how to write cheques, knowing the difference between invoices payable and receivable, and undertaking bank reconciliations.

The VE has a business partner known as Formfile Records Management Group.  To learn more about the business partner read www.formfile.com.au/

How will the VE relate to this unit?

Your normal work tasks in your VE job role will involve not just doing your job, but also running an office and managing your time and other staff.  This will often present you with competing demands on your time.  You will open mail, manage appointments and diaries for VE personnel and do many other tasks as well.  You will decide, with your teacher, what job roles you will take in the Virtual Enterprise.  Acting in those roles, you will look for ways to improve the role to be more efficient and effective.

During your ’employment’ in the VE you will collect evidence against the elements/performance criteria for this unit. (You will store your documents in your staff file, locked in the VE cabinet).  Do not take VE work home with you.  Your file contains the two task sheets describing what activities you will do.  See S drive for marking guides.

FLEXIBLE DELIVERY

TASK 1 Go to the myRMIT online journal and download the weekly activity each week.  Submit the completed weekly activity, by the end of the week, via the online journal.  You will receive weekly feedback from your teacher.  Use your workplace for your answers.  Grades CA/NYC is achieved for this weekly work. 

TASK 2 Case study "What’s missing at Meadow Meats? page 115.


Teaching Schedule

WEEKCONTENTELEMENTS
BSBWOR404A

FLEXIBLE DELIVERY

ASSESSMENT BSBWOR404A

FULL TIME

ASSESSMENT
BSBWOR404A

 1
Assessment Overview
Learning activities: Using the Journal
Using the VE - induction
  

 Induction

How to use myRMIT and Journal.

 
 2

 Plan and complete own work schedule

Chapter 1 "communication in today’s workplace"

Read pages 2 – 8 in Chapter 1

 1  TASK 1: online journal Observation - VE
 in class activity
 due at end of week
 3

 Plan and complete own work schedule

Chapter 2 "interpersonal skills"

 

 1  online journal Observation - VE
 in class activity
due at end of week
 4

 Plan and complete own work schedule

Chapter 2 "Interpersonal skills" 

Read pages 27 – 31.

 1  online journal Observation - VE
 in class activity
due at end of week
 5

 Plan and complete own work schedule

Topic: Plan and complete own work
Read pages 78 – 83.

 1 

 online journal

 Observation - VE
 in class activity
due at end of week
 6

 Plan and complete own work schedule

Topic: Plan and complete own work
Read pages 84 -86.

 1  online journal Observation - VE
 in class activity
due at end of week
 7

 Monitor own work performance

 

Topic: Plan and complete own work
Read pages 87 – 90.

 2 online journal Observation - VE
 in class activity
due at end of week
 8

 Monitor own work performance

Topic: Monitors own work performance
Read pages 91 – 95.

 2  online journal Observation - VE
 in class activity
due at end of week
 9

 Monitor own work performance

Topic: Monitors own work performance
Read pages 96 -100.

 2 

 online journal

 Observation - VE
 in class activity
due at end of week
 10

 Monitor own work performance

Topic: Monitors own work performance
Read pages 101 -105.

 2  online journal Observation - VE
 in class activity
due at end of week
 11

 Monitor own work performance

Topic: Monitors own work performance
Read pages 106 – 110

 2 

 online journal

 Observation - VE
 in class activity
due at end of week
 12

 Monitor own work performance

Topic: Coordinates professional development
Read pages 111 – 113. 

 2 

 online journal

 Observation - VE
 in class activity
due at end of week
 13

 Coordinate professional development

Attend Conference "Diploma of Business Administration"

 3  online journal Observation - VE
 in class activity
due at end of week
 14

 Coordinate professional development

Topic: review all topics
Read page 115 case study 1: What’s missing at Meadow Meats?

 3 

 online journal

 Observation - VE
 in class activity
due at end of week
 15

 Coordinate professional development

Topic: review all topics
Read page 115 case study 1: What’s missing at Meadow Meats?

 3 

TASK 1 online journal completion

TASK 2 Case study "What’s missing at Meadow Meats? page 115.

 Observation - VE
 in class activity
due at end of week

 Portfolios completed: Tasks 1 and 2
 

 16 Topic: Plan, monitor and complete own work 3  Feedback

 Feedback activity 

      


Learning Resources

Prescribed Texts

Dwyer, J. The Business Communication Handbook, 9th Edition, Pearson Education Australia, 2012

9781442502666


References


Other Resources

myRMIT. Reflective Records Virtual Enterprise.


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

FULL TIME

TASK 1- VE marking Instruction guide

Complete the various activities listed on this guide found in S drive of the Virtual Enterprise.  Note the login required for the Virtual Enterprise protocol.

Complete Your normal work tasks in your job role involves not just doing your job but running an office and managing your time and others with competing demands on your time at your workplace or the Virtual Enterprise. You will open mail, manage appointments and diaries for personnel and do many other tasks. You will decide with your teacher what job roles you will take in the Virtual Enterprise/workplace. Acting in those roles you will look for ways to improve the role to be more efficient and effective.

The duration of the assessment is 15 weeks. You need to be in the VE office each week to do the work.  You will do your tasks progressively in class and get feedback from your teacher. The important thing to remember when gathering evidence each week is that the more evidence the better - and this portfolio serves as evidence which you have gathered to demonstrate your skills. Refer to your reading of the Dwyer text book and course content on myRMIT. Ensure you keep your documents stored on the RMIT student drive as well as using a USB flash drive as a back up device. Print your work out as you complete it and store it in your staff file locked in the VE.

You will individually complete this checklist which comprises tasks contributing to the successful running of the business. Tasks involve evidence of using Outlook, on behalf of staff of the organisation for various types of meetings and scheduling customer contacts and planning the promotion of the business. 

Task 2 - Portfolio of Documents
You will complete the prescribed work in class, in typed format using font Arial Narrow 11, with your name and student number in the footer, with the exception of Week 2 where you will handwrite your answer.


Read the sections from the Dwyer textbook BEFORE CLASS each week. Answer the questions after you have read the text. Apply your answer to your experiences in your job or your job role in the Reflective Records Virtual Enterprise.


You may resubmit work in class in order to achieve a competency grade. The style of assessment is informal workshop in-class activity.

Assessment Tasks 

You are required to complete 2 tasks. You must successfully complete all 2 tasks to be deemed competent in this unit.

Submission Requirements

Assessment tasks need to be submitted electronically via MyRMIT or hard copies to be handed in during class, if required. Flexible Delivery students submit via the Journal portal on myRMIT.

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT and your Student Diary.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.

Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.


The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK

Using good judgement students will act with discretion with confidential information observing privacy and relevant legislation.  VE work will not leave the office.  Students will manage their time and ensure ergonomic requirements are met.  They will evaluate their own performance and identify areas for improvement, with an independent approach to planning and reviewing their own work.  At times they will need to participate in coaching and mentoring situations to improve standards of service provision. 

2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING

Students will show that they can seek feedback from colleagues and teacher to identify and develop ways to improve competence; find ways to develop and maintain competence level and access continuous learning to develop new skills and opportunities.

3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING

Students will show that they can record and communicate their own achievements and qualifications using technology and paper based storage systems.  They will carry out a skills audit, understand job descriptions and analyse their role in the organisation.  They will use timekeeping software to organise their tasks.

4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
Students will work with their Student Diary, being aware of due dates, arrive punctually and advise the teacher when they will be absent from the Virtual Enterprise.  They will maintain their staff file and keep it collated, in order with an electronic backup in H drive (not a USB).

5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
Students will use a time-management plan to monitor their own performance, set goals to achieve objectives, assess and priorities activities and at times, delegate effectively.  In doing these activities they will communicate with colleagues and customers to gather information about their needs and to provide services.  They will have good listening skills and follow complex oral instructions.  Most important is the ability to proofread and edit their own work and being able to write clearly and convey written detailed instructions using business language and good written English expression.

Final Grades table:


CHD    Competent with High Distinction
CDI      Competent with Distinction
CC       Competent with Credit
CAG    Competency Achieved – Graded
NYC    Not Yet Competent
DNS   Did Not Submit for assessment


Further information regarding the application of the grading criteria will be provided by your teacher.



Assessment Matrix

Critical aspects

For assessment and evidence required to demonstrate competency in this unit are:

1. preparing and communicating own work plan

2. scheduling work objectives and tasks to support the achievement of goals

3. seeking and acting on feedback from clients and colleagues

4. reviewing own work performance against achievements through self-assessment

5. accessing learning opportunities to extend own personal work competencies and using business technology to monitor self development

BSBWOR404A
Develop work priorities

VE Instruction Guide  (CA/NYC)

Observation - VE
(Graded)

Portfolio (CA/NYC)

Flexible Delivery Portfolio (CA/NYC):

Critical Aspects 
 Preparing and communicating
 own work plan
 Y Y 
 Scheduling work objectives
 and tasks to support the achievement
 of goals
 Y Y Y
 Seeking and acting on feedback
 from clients and colleagues
 Y Y Y
 Reviewing own work performance
 against achievements through
 self-assessment
 Y Y Y
 Assessing learning opportunities
 to extend own personal work
 competencies
 Y Y Y
 Using business technology to monitor
 self-development
 Y Y 

Other Information

 

Course Overview: Access Course Overview