Course Title: Organise business travel

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: OFFC5202C

Course Title: Organise business travel

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Hazel Sims

Course Contact Phone: +61 3 9925 1316

Course Contact Email:hazel.sims@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course covers the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM406B Organise business travel

Element:

1. Organise Business itinerary for domestic and overseas travel

Performance Criteria:

1.1 Confirm purpose and requirements of domestic and overseas travel including planned itinerary, budget, meeting requirements and traveller preferences.

1.2 Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary.

1.3 Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose.

1.4 Source, prepare and provide documents and support material for meetings within designated timelines.

1.5 Prepare itinerary in accordance with meeting requirements and traveller's occupational health and safety (OHS) requirements.

1.6 Provide itinerary and meeting documents to the traveller within designated timelines.

Element:

2. Make travel arrangements

Performance Criteria:

2.1 Make bookings in accordance with organisational policies and procedures for business travel.

2.2 Identify and arrange travel documents in accordance with itinerary and individual requirements.

2.3 Confirm and check travel arrangements and despatch confirmation documents to the traveller within designated timelines.

2.4 Negotiate and confirm alternative arrangements in response to changed requirements.

2.5 Record travel details and itinerary in accordance with organisational requirements.

2.6 Negotiate and confirm communication arrangements in accordance with organisational requirements.

Element:

3. Arrange credit facilities

Performance Criteria:

3.1 Check and confirm methods of payment.

3.2 Make credit arrangements in accordance with organisational policy and procedures.


Learning Outcomes



Details of Learning Activities

Learning activities for full-time students will include participation in a classroom environment discussing and learning theory, role plays, researching the Internet, library, DVDs and visits to Travel Agents.  This course is offered in the Simulated Office "Reflective RecordsVirtual Enterprise".

Flexible Delivery students use online activities and self-paced resources on myRMIT Studies in order to develop the necessary underpinning skills and knowledge for this unit. Students will be directed online and draw experience from their workplace.  Learning activities are problem based and text book sourced.


Teaching Schedule

WeekTopicsFull TimeFlexible Delivery

0

25 June 2012

Assessment overview

Course Guide and myRMIT

Textbook and library

RPL

TOPICS: Travel Request Generic Form - complete this checklist for your "manager who will be travelling this semester".  Powerpoint: How to organise travel for your business traveller.

 Face to face
 class

Face to face class

1

2 July
2012

Topic: Organise business itinerary for domestic and overseas travel

The importance of "getting it right". Working with checklists.  How to get the most from your research.  Considering travellers requirements and the organisation’s policies and procedures for travel bookings.

Complete traveller checklist for assignment: "Travel request form generic.doc"

Read pages 1 - 12 

 VEOnline

2

9 July 2012

Topics: How to write a business report and organising travel itineraries

The assessment: Confirming travel purpose and requirements - standard correspondence; Identifying contacts and confirming meeting arrangements; Preparing a daily itinerary

Read Learning Lab for how to reference and write a business report

Read pages 13 - 25

 VEOnline

3

16 July
2012

Topic: Organising travel itineraries

The assessment: OHS, travel alerts, emergency contacts and risk management, time zones and currency, Using technology, preparing itinerary to meet travel demands and purpose
 

Travel policy

Read pages 26 - 39 and page 54 (OHS)

 

 VEOnline

4

23 July
2012

 Topic:  Making travel arrangements

The assessment: make booking arrangements, arrange travel documents, confirmations, those alternative arrangements,

Read pages 40 -  55

VE

Online


5
30 July 2012
STUDENT STUDY WEEK - NO FORMAL CLASSES
(Week beginning 30 July)
  

6

6 Aug
2012

 Topic:  Make travel arrangements and arrange credit facilities

The assessment: Working with budgets, keeping records, suitable communication arrangements,

Confirming payment methods

Making credit arrangements

Read pages 56 - 69

 VEOnline 

7

13 Aug
2012

 Topic: Make travel arrangements and arrange credit facilities

Types of traveller currency - cash passport/debit card/traveller cheques, per diem, policy and procedures for cash/credit arrangements. Payments, expenses, allowances and keeping a travel diary.

Read pages 73 - 81

VE

 

 Online

8

20 Aug
2012

Produce assessment

 TASK 1 Domestic Report

VE

 TASK 1
Domestic Report

Online

 MID SEMESTER BREAK
  

9

3 Sept
2012

 

Theory Review

Pages 40-41m 68-69 and 80-81

Feedback

Feedback

10

10 Sept
2012

 

 Theory Review

Pages 40-41 68-69 and 80-81

 Feedback Feedback

11

17 Sept
2012

 

Theory Review

Pages 40-41 68-69 and 80-81

Feedback

Feedback

12

24 Sept 2012

 

 

Theory review

 

Feedback

VE

Feedback
Online

 13

1 Oct
2012

 Produce assessment VE
International Report
Group Work
 Online
International Report
Group Work

14

8 Oct
2012

FeedbackVEOnline

15

15 Oct
2012

 Feedback VEOnline 

16

22 Oct
2012

 Feedback VEOnline


Learning Resources

Prescribed Texts

Organise business travel, BSBADM406A, Aspire 2009

9781740424660


References


Other Resources

myRMIT for templates to use in the Assessments.


Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.


Assessment Tasks

Critical aspects

Assessment and evidence required to demonstrate competency in this unit are; organising business-related travel for others, including scheduling and developing itineraries and travel-related documents and efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs.

TASK 1: FULL TIME & PART TIME: VE Domestic Travel Project
Students will organise a domestic travel business itinerary for their VE/Workplace Manager to attend a sustainability conference in Sydney. Full time students will refer to the RMIT Travel Policy for domestic travel www.rmit.edu.au and part time students should refer to their workplace travel policies and procedures. Refer to the relevant marking criteria forms on myRMIT Studies. Due dates indicated in schedule above.

TASK 2: FULL TIME:  International Travel Project
In a small group of THREE, students will create an overseas travel plan that will include preparation of all travel documentation and full budget for the business trip. They will allocate team roles and delegate project tasks equally to successfully present the compiled travel portfolio in business report format.

PART TIME: International Travel Project
Students will create an overseas travel plan that will include preparation of all travel documentation and full budget for the business trip in business report format.

Assessment Tasks 

You are required to complete 2 tasks. You must successfully complete all 2 tasks to be deemed competent in this unit.

Submission Requirements

Assessment tasks need to be submitted electronically via MyRMIT and hard copies in class, if required.


You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT and indicated in the Student Diary.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. 


Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.


The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK

 
Has the learner demonstrated good planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.

2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
Are there literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence?Does the learner need more technology skills to access online travel and booking resources.  Is this something the learner can undertake in the future?  Has the learner demonstrated excellent research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts?

3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING


Was the student adept and applying a contingency and risk plan for the traveller.  Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory?  Is the report production of a high standard demonstrating a high capacity for technology use?  Are appendices used and labelled clearly for the reader in the business reports?

4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT

Was the student adept and applying a contingency and risk plan for the traveller.  Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory?  Is the report production of a high standard demonstrating a high capacity for technology use?  Are appendices used and labelled clearly for the reader in the business reports?


Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards.  Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time?  Did they exercise judgement and discretion with the business and travellers confidential information?

Are there good skills to problem-solve to select and obtain the most effective travel itinerary?  Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.

Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards.  Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time?  Did they exercise judgement and discretion with the business and travellers confidential information?Are there good skills to problem-solve to select and obtain the most effective travel itinerary?  Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.


5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK

When working in the team did the student agree on delegating tasks, align the purpose and structure of documents, spreadsheets and databases?  Did they collect timely feedback from the traveller and relevant parties, coordinated and consulted with meeting participants and referred to queries?  Did the student communicate with stakeholders to gather information about their needs and provide services in a timely manner and arrange confirmations of travel arrangements with relevant parties?  Were they skilled at listening to and following complex oral instructions?  Was the quality of proofreading, grammar and editing to a high industry standard with clear writing and detailed instructions for the traveller?

Final Grades table:


CHD   Competent with High Distinction
CDI    Competent with Distinction
CC     Competent with Credit
CAG  Competency Achieved – Graded
NYC   Not Yet Competent
DNS  Did Not Submit for assessment 


Further information regarding the application of the grading criteria will be provided by your teacher.
 


Assessment Matrix

Critical aspects of assessment

Evidence of the following is essential:

  • organising business-related travel for others, including scheduling and developing itineraries and travel-related documents
  • efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs.
OFFC5202C Organise Business TravelAssessment
Required Knowledge: 

The learner will demonstrate understanding of booking procedures.

Communication techniques to relate to people from diverse backgrounds and people with diverse abilities.

Key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business oeprations such as: anti-discrimination legislation; ethical principles; codes of practice; privacy laws; OHS.

Organisational policies and procedures regarding travel, internet sites and other online resources.

Sources of relevant documents and support material.

Tasks 1 and 2
Required Skills: 

Communication skills to organise and confirm travel arrangements with relevant parties.

Literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence.

Planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.

Problem-solving skills to select and obtain the most effective travel itinerary.

Research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts.

Technology skills to access online travel and booking resources.

Tasks 1 and 2
Elements/Performance Criteria: 

1. Organise business itinerary for domestic and overseas travel (1.1 - 1.6)

2. Make travel arrangements (2.1 - 2.6).

3. Arrange credit facilities (3.1 - 3.2)

Tasks 1 and 2

Course Overview: Access Course Overview