Course Title: Organise business travel

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: OFFC5202C

Course Title: Organise business travel

School: 650T TAFE Business

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Hazel Sims

Course Contact Phone: +61 3 9925 1316

Course Contact Email:hazel.sims@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Teacher:  Vivien Wong
Tel:  +61 3 9925 5494
Email:   v.wong@rmit.edu.au

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course covers the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBADM406B Organise business travel

Element:

1. Organise Business itinerary for domestic and overseas travel

Performance Criteria:

1.1. Confirm purpose and requirements of domestic and overseas travel including planned itinerary, budget, meeting requirements and traveller preferences
1.2. Identify points of contact and names of contact persons, and make and confirm arrangements for meetings in accordance with planned itinerary
1.3. Prepare daily itineraries with appointments, arrival and departure times, accommodation and other itinerary details in accordance with travel purpose
1.4. Source, prepare and provide documents and support material for meetings within designated time lines
1.5. Prepare itinerary in accordance with meeting requirements and traveller's occupational health and safety (OHS) requirements
1.6. Provide itinerary and meeting documents to the traveller within designated time lines
 

Element:

2. Make travel arrangements

Performance Criteria:

2.1. Make bookings in accordance with organisational policies and procedures for business travel
2.2. Identify and arrange travel documents in accordance with itinerary and individual requirements
2.3. Confirm and check travel arrangements and despatch confirmation documents to the traveller within designated time lines
2.4. Negotiate and confirm alternative arrangements in response to changed requirements
2.5. Record travel details and itinerary in accordance with organisational requirements
2.6. Negotiate and confirm communication arrangements in accordance with organisational requirements
 

Element:

3. Arrange credit facilities

Performance Criteria:

3.1. Check and confirm methods of payment
3.2. Make credit arrangements in accordance with organisational policy and procedures
 


Learning Outcomes



Details of Learning Activities

 

Learning activities for students will include participation in the Simulated Business Space where you will work as a business administrator. Your manager is your teacher and you will book your manager’s travel and international travel requirements based on a business model.  Refer to course guide for due dates.  Mostly, the research is Internet based. 

.


Teaching Schedule

Week Week CommencingTopicsAssessment

1

7 July

Learning Agreement for catch up

Course induction, delivery and assessment details

Course support documents

Blackboard and grading

Plagiarism/use of Turnitin

Appeals/Extensions

Feedback/Privacy

Where to get support

Student responsibilities

Textbook - as PDF in Blackboard, as well as forms to complete assessment work. 

Task 1: Domestic

Task 2: International (in group)

2

14 July

Topic: Organise business itinerary for domestic and overseas travel

The importance of "getting it right". Working with checklists.  How to get the most from your research.  Considering travellers requirements and the organisation’s policies and procedures for travel bookings.

Complete traveller checklist for assignment: "Travel request form generic.doc"

PowerPoint: Organise business travel

Read your "Organise Business Travel Reader 2014"

 

3

21 July

Topics: How to write a business report and organising travel itineraries

The assessment: Confirming travel purpose and requirements - standard correspondence; Identifying contacts and confirming meeting arrangements; Preparing a daily itinerary

Read Learning Lab for how to reference and write a business report http://emedia.rmit.edu.au/learninglab/content/reports-0

 

Read your "Organise Business Travel Reader 2014"

 

4

28 July

Topic: Organising travel itineraries

The assessment: OHS, travel alerts, emergency contacts and risk management, time zones and currency, Using technology, preparing itinerary to meet travel demands and purpose
 

Travel policy using RMIT http://www.rmit.edu.au/policies/travel Business travel cannot be booked unless it is in accordance with an organisation’s travel policy and procedures.

 

 Read your "Organise Business Travel Reader 2014"
 

 

5

4 August

 Topic:  Organise Business itinerary for domestic and overseas travel

The assessment: make booking arrangements, arrange travel documents, confirmations, those alternative arrangements.

Read your "Organise Business Travel Reader 2014"


6

11 August

 Topic:  Make travel arrangements and arrange credit facilities

The assessment: Working with budgets, keeping records, suitable communication arrangements,

Confirming payment methods

Making credit arrangements

Read your "Organise Business Travel Reader 2014"

 

7

18 August

 Topic: Make travel arrangements and arrange credit facilities

Types of traveller currency - cash passport/debit card/traveller cheques, per diem, policy and procedures for cash/credit arrangements. Payments, expenses, allowances and keeping a travel diary.

Read your "Organise Business Travel Reader 2014"

 

8

25 AugustProduce assessment

 TASK 1 Domestic Report

 

 

 

1-7 September

 

MID SEMESTER BREAK 1-7 September INCLUSIVE 
 

 

 

9

 

8 September

Topic Review: Organise Business itinerary for domestic and overseas travel

Research Task 2

Read your "Organise Business Travel Reader 2014"

 

 Feedback

 10

 15 September

  Topic Review: Make Travel Arrangements

Research Task 2
 

 

 

 

11

22 September

 Topic Review: Arrange credit facilities

Reimbursement methods used by business.

Research Task 2

 Read your "Organise Business Travel Reader 2014"

 

 

 

 

1229 SeptemberDraft Task 2 

 13

6 October Produce assessmentTask 2 International Report

14

13 OctoberReview feedback 

15

20 October

 Travel glossary: terminology and map of Europe

 

16

27 October

 Feedback

 


Learning Resources

Prescribed Texts

See myRMIT Studies for link to PDF document as the prescribed text for this course.


References


Other Resources

myRMIT for templates to use in the Assessments. See PDF "Travel Reader" as your reference text.


Overview of Assessment

Students must demonstrate an understanding of all elements of a particular unit of competency to be deemed competent. Students are advised that they will be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment methods have been designed to measure achievements of each competency. Assessments will incorporate a variety of methods: direct questioning combined with a review of portfolios of evidence, review of authenticated documents from the training environment and demonstration of techniques.

In addition to the assessments, formative feedback is provided to the students throughout the duration of the course.


Assessment Tasks

Critical aspects

Assessment and evidence required to demonstrate competency in this unit are; organising business-related travel for others, including scheduling and developing itineraries and travel-related documents and efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs.

TASK 1: Domestic Travel Project
Students will organise a domestic travel business itinerary for their SBS Manager/Teacher to attend a sustainability conference in Sydney. Follow the marking guide for advice on how to complete the assessment in particular the RMIT Travel Policy and procedures. Refer to the relevant marking criteria forms on myRMIT Studies. Due dates indicated in schedule above.

TASK 2:  International Travel Project
In a small group of THREE, students will create an overseas travel plan that will include preparation of all travel documentation and full budget for the business trip. They will allocate team roles and delegate project tasks equally to successfully present the compiled travel portfolio in business report format.
 

Assessment Tasks 

You are required to complete two tasks. You must successfully complete both tasks to be deemed competent in this unit.

Submission Requirements

Assessment tasks need to be submitted electronically via MyRMIT and hard copies in class.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information: http://www.rmit.edu.au/students/assessment/extension

Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w

Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions:

If you are found to be Not Yet Competent in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:

More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31 

You should:

• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available at myRMIT and indicated in the Student Diary.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. 


Marking Guide (competency):

Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.

You need to demonstrate you are competent in each element of the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.

Please refer to the Final Grades table below.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognised against industry standards and employability skills.


The grading is according to the following criteria:


1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK

 
Has the learner demonstrated good planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.

2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
Are there literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence?Does the learner need more technology skills to access online travel and booking resources.  Is this something the learner can undertake in the future?  Has the learner demonstrated excellent research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts? Was the assessment completed on time with correct name of the business traveller used, travel organised on correct dates and within budget using correct policy and procedure constraints.

3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING


Was the student adept and applying a contingency and risk plan for the traveller.  Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory?  Is the report production of a high standard demonstrating a high capacity for technology use?  Are appendices used and labelled clearly for the reader in the business reports?

4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT

Was the student adept and applying a contingency and risk plan for the traveller.  Were checklists and itineraries clearly laid out for the traveller reflecting the student’s understanding of theory?  Is the report production of a high standard demonstrating a high capacity for technology use?  Are appendices used and labelled clearly for the reader in the business reports?


Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards.  Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time?  Did they exercise judgement and discretion with the business and travellers confidential information?

Are there good skills to problem-solve to select and obtain the most effective travel itinerary?  Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.

Did the student evaluate their own performance and identify areas for improvement; manage their time and ensured the comfort of the traveller was met to OHS safe travelling standards.  Were they able to plan and review their work effectively, consulting with the teacher in suitable time to get the tasks done on time?  Did they exercise judgement and discretion with the business and travellers confidential information?Are there good skills to problem-solve to select and obtain the most effective travel itinerary?  Has the student allowed sufficient time to prepare business and travel documentation to schedule trip according to requirements.


5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK

When working in the team did the student agree on delegating tasks, align the purpose and structure of documents, spreadsheets and databases?  Did they collect timely feedback from the traveller and relevant parties, coordinated and consulted with meeting participants and referred to queries?  Did the student communicate with stakeholders to gather information about their needs and provide services in a timely manner and arrange confirmations of travel arrangements with relevant parties?  Were they skilled at listening to and following complex oral instructions?  Was the quality of proofreading, grammar and editing to a high industry standard with clear writing and detailed instructions for the traveller?

Final Grades table:


CHD   Competent with High Distinction
CDI    Competent with Distinction
CC     Competent with Credit
CAG  Competency Achieved – Graded
NYC   Not Yet Competent
DNS  Did Not Submit for assessment 


Further information regarding the application of the grading criteria will be provided by your teacher.
 


Assessment Matrix

Critical aspects of assessment

Evidence of the following is essential:

  • organising business-related travel for others, including scheduling and developing itineraries and travel-related documents
  • efficiently booking and organising travel within budgets and time constraints to meet traveller and organisation needs.
OFFC5202C Organise Business TravelAssessment
Required Knowledge: 

The learner will demonstrate understanding of booking procedures.

Communication techniques to relate to people from diverse backgrounds and people with diverse abilities.

Key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business oeprations such as: anti-discrimination legislation; ethical principles; codes of practice; privacy laws; OHS.

Organisational policies and procedures regarding travel, internet sites and other online resources.

Sources of relevant documents and support material.

Tasks 1 and 2
Required Skills: 

Communication skills to organise and confirm travel arrangements with relevant parties.

Literacy skills to read a variety of texts and to write clear and detailed instructions in a logical sequence.

Planning and organising skills to allow sufficient time to prepare business and travel documentation and to schedule trip according to requirements.

Problem-solving skills to select and obtain the most effective travel itinerary.

Research skills to locate specific information such as appropriate transport, meeting venues, accommodation, contacts.

Technology skills to access online travel and booking resources.

Tasks 1 and 2
Elements/Performance Criteria: 

1. Organise business itinerary for domestic and overseas travel (1.1 - 1.6)

2. Make travel arrangements (2.1 - 2.6).

3. Arrange credit facilities (3.1 - 3.2)

Tasks 1 and 2

Course Overview: Access Course Overview