Course Title: Write complex documents

Part B: Course Detail

Teaching Period: Term2 2015

Course Code: OFFC5208C

Course Title: Write complex documents

School: 650T Vocational Business Education

Campus: City Campus

Program: C4223 - Certificate IV in Business Administration

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Course Teacher:

Seymour Jacobson

seymour.jacobson@rmit.edu.au

03 9925 1563

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This course covers the skills and knowledge required to plan documents, draft text and prepare final text and produce documents of some complexity.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWRT401A Write complex documents

Element:

1. Plan documents

Performance Criteria:

1.1 Determine the purposes of documents
1.2 Choose appropriate formats for documents
1.3 Establish means of communication
1.4 Determine requirements of documents
1.5 Determine categories and logical sequences of data, information and knowledge to achieve document objectives
1.6 Develop overview of structure and content of documents

Element:

2. Draft text

Performance Criteria:

2.1 Review and organise available data, information and knowledge according to proposed structure and content
2.2 Ensure data, information and knowledge is aggregated, interpreted and summarised to prepare text that satisfies document purposes and objectives
2.3 Identify gaps in required data and information, and collect additional material from relevant enterprise personnel
2.5 Draft text according to document requirements and genre
2.6 Use language appropriate to the audience

Element:

3. Prepare final text

Performance Criteria:

3.1 Review draft text to ensure document objectives are achieved and requirements are met
3.2 Check grammar, spelling and style for accuracy and punctuation
3.3 Ensure draft text is approved by relevant enterprise personnel
3.4 Process text amendments as required

Element:

4. Produce document

Performance Criteria:

4.1 Choose basic design elements for documents appropriate to audience and purpose
4.2 Use word processing software to apply basic design elements to text
4.3 Check documents to ensure all requirements are met


Learning Outcomes



Details of Learning Activities

A range of learning activities are planned for this course including self-paced classroom based writing activities using the prescribed textbook. The self-paced activities will be delivered through various technology platforms and methods to provide students with the opportunity to build a portfolio of evidence of their work documents at each stage of the writing process developed over the course of the semester. We expect you to participate and contribute in all scheduled learning activities and actively seek regular feedback from your teacher regarding your progress.


Teaching Schedule

Induction Session
Prior to training commencement a program level induction session will be conducted that comprises the following:

  • Program overview and requirements
  • myRMIT/Blackboard
  • Overview of assessment requirements
  • Pre-Training Review including:
    • Recognition of Prior Learning (RPL) and Credit Transfers
    • Assessment of current skills and knowledge
  • Competency/Grading Criteria
  • Plagiarism
  • Appeals
  • Extensions
  • Feedback
  • Privacy
  • Submission requirements
  • Resubmission policy
  • Where to get support
  • Student responsibilities

Course Delivery:

WeekWeek CommencingTopicsAssessment
16 JulyIntroduction to the course including:
• Course requirements
• Course support documents
• Course Blackboard access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help
 
Progressive submission of a Portfolio of Evidence: Task 1 – Portfolio of Evidence in the weeks listed below. Feedback available in class time and one week following.
213 JulyBusiness writing – Chapter 15
The three-step writing process
The seven components of writing style
 
Practice exercises 15.1, Questions 1 and 4 (Dwyer, p. 427-28)
320 JulyBusiness writing– Chapter 15
An organisation’s signature
Evaluate and revise
The advantages of writing in Plain English
 
Practice exercises 15.2, Questions 1, 2 and 5 (Dwyer, p. 433-34)
427 JulyWriting business letters – Chapter 16
Applying the three-step writing process to business letters
Formatting a business letter
 
Practice exercises 16.1, Questions 2 and 4 (Dwyer, p. 451)
53 August Writing business letters – Chapter 16
Writing good-news or neutral letters
 
Practice exercises 16.2, Questions 3 and 4 (Dwyer, p. 458)
610 August

ONLINE CLASS WEEK 6
Writing business letters – Chapter 16
Writing a bad-news letter

ONLINE CLASS WEEK 6
Practice exercises 16.3, Question 3 (Dwyer, p. 464)

Interim submission Task 1 – Portfolio of Evidence

717 AugustWriting business letters – Chapter 16
Writing persuasive letters
Practice exercises 16.4, Question 3 (Dwyer, p. 473)
824 August
Writing business letters – Chapter 16
Replying to a letter of complaint
Case Study 2 (p.478)  
Mid semester break 31 August-6 September - classes resume Monday 7 September
97 SeptemberWriting email, memos and short reports – Chapter 17
The three-step writing process
Electronic mail (email)

 
Practice exercises 17.1 Questions 1 and 2 (Dwyer, p. 490)
1014 SeptemberWriting email, memos and short reports – Chapter 17
The memo format
 
Practice exercises 17.2 Question 1 (Dwyer, p. 493)
1121 SeptemberWriting email, memos and short reports – Chapter 17
Short report writing
Short report formats
Four types of short reports
 
Practice exercises 17.4, Question 1 (Dwyer, p. 504)
1228 September

ONLINE CLASS WEEK 12

Writing long reports – Chapter 18
Planning, writing, formatting and completing a long report
 

 

ONLINE CLASS WEEK 12

Review portfolio progress and make corrections to documents where required from teacher feedback

135 OctoberWriting technical documents – Chapter 19
The purpose of technical writing
A technical writing style
Format correctly
 
Case Study 2: Why health workers migrate (Dwyer, p. 547)
1412 OctoberWriting technical documents – Chapter 19
Different types of technical documents
Technical proposals
Review and edit
 
Learning activities, Question 2 (Dwyer, p. 566)
1519 OctoberCommunicating visually through graphics – Chapter 20
Effective visual communication
Major types of graphics used in visual communication
Presenting graphics
 
Task 2 – Final Documents Portfolio (Blackboard submission)
1626 OctoberFeedback and review 
172 NovemberResubmit/Resit as appropriate Resubmissions/Resits as appropriate


Learning Resources

Prescribed Texts

Dwyer, Judith, The business communication handbook, 9th edn, Pearson Australia, 2012

9781442546738


References


Other Resources

RMIT library

Blackboard (myRMIT)


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Critical Aspects of Evidence

Evidence of the following is essential:

  • Production of documents
  • Editing draft text to ensure accuracy and clarity of information
  • Knowledge of enterprise style guide/house style

Overview

Assessment Tasks

Task 1 – Portfolio of Evidence (submitted weekly and in finished versions in Week 15)

The learning activities completed during class throughout the semester will form a portfolio of evidence of the student’s ability to plan, write and produce office documents using complex technology functions in the MS Office Suite 2010. Students will be asked to purchase a slim A4 ring binder or a report cover with fasteners (no plastic pockets or display books) and with their choice of section tabs to divide their work throughout the semester with the following section headings:

Part A Business writing
Part B Letters
Part C Emails, memos and short reports
Part D Long reports and technical writing
Final Documents Portfolio

The folder will be checked in class by the teacher regularly and after Week 6 for assessment and feedback on business writing progress from the weekly learning activities completed during class will be recorded. The students will be responsible for correcting and editing their documents upon receiving feedback from the teacher and should aim to complete a perfect version of each portfolio task in preparation for Task 2 – Final Document Portfolio. All finished tasks are to be uploaded to the drop box on Blackboard for assessment by no later than  3.00 am Sunday 25 October 2015 Week 15.

It is expected that all tasks have been corrected and edited according to teacher feedback throughout the semester and should demonstrate the student’s ability to produce workplace documents, edit draft text to ensure accuracy and clarity of information and can apply enterprise style guide/house style where applicable.

Document Task Summary

Part A Business writing Practice exercises 15.1, Questions 1 and 4 (Dwyer, p. 427-28)

  • Practice exercises 15.2, Questions 1, 2 and 5 (Dwyer, p. 433-34)

Part B Letters Practice exercises 16.1, Questions 2 and 4 (Dwyer, p. 451)

  • Practice exercises 16.2, Questions 3 and 4 (Dwyer, p. 458)
  • Practice exercises 16.3, Question 3 (Dwyer, p. 464)
  • Practice exercises 16.4, Question 3 (Dwyer, p. 473)
  • Case Study 2 (p.478)

Part C Emails, memos and short reports Practice exercises 17.1 Questions 1 and 2 (Dwyer, p. 490)

  • Practice exercises 17.2 Question 1 (Dwyer, p. 493)
  • Practice exercises 17.4, Question 1 (Dwyer, p. 504)

Part D Long reports and technical writing Case Study 2: Why health workers migrate (Dwyer, p. 547)

  • Learning activities, Question 2 (Dwyer, p. 566)
     

Task 2 – Final Documents Portfolio

In Week 15 students will upload perfect finished versions of all the document tasks completed throughout the semester for Task 1 – Portfolio of Evidence to the dropbox on Blackboard. They are to also complete the Ready for Work Part Three – Workplace Documents reflection as part of their Assessment Record & Cover Sheet for Task 2 attached with their final submission.


Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10 unless instructed otherwise in the Assessment Record and Cover Sheet instructions.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates even when work is submitted progressively in the form of a weekly journal/learning activities.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information: http://www.rmit.edu.au/students/assessment/extension

Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w

Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf

Resubmissions (VET Programs):

If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.


Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher.  


Assessment Matrix

Course Overview: Access Course Overview