Course Title: Show leadership in the workplace

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: BUSM6236C

Course Title: Show leadership in the workplace

School: 650T TAFE Business

Campus: City Campus

Program: C4226 - Certificate IV in Frontline Management

Course Contact : Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:sylvia.baroutis@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Seymour Jacobson

Tel 9925 1563

Email: seymour.jacobson@rmit.edu.au

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit.

Course Description

This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non routine methods and procedures which require the exercise of some discretion and judgement.  No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.

Frontline management provides the first level of leadership within the organisation. This unit applies to people who are making the transition from being a team member, to taking responsibility for the work and performance of others.

Frontline managers have a strong influence on the work culture, values and ethics of the teams they supervise. As such it is important that frontline managers model good practice, professionalism and confidently represent their organisation.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT401A Show leadership in the workplace

Element:

1. Model high standards of management performance and behaviour

Performance Criteria:

1.1. Ensure management performance and behaviour meets the organisation's requirements
1.2. Ensure management performance and behaviour serves as a positive role model for others
1.3. Develop and implement performance plans in accordance with organisation's goals and objectives
1.4. Establish and use key performance indicators to meet organisation's goals and objectives
 

Element:

2. Enhance organisation's image

Performance Criteria:

2.1. Use organisation's standards and values in conducting business
2.2. Question, through established communication channels, standards and values considered to be damaging to the organisation
2.3. Ensure personal performance contributes to developing an organisation which has integrity and credibility
 

Element:

3. Make informed decisions

Performance Criteria:

3.1. Gather and organise information relevant to the issue/s under consideration
3.2. Facilitate individuals and teams active participation in decision making processes
3.3. Examine options and assess associated risks to determine preferred course/s of action
3.4. Ensure decisions are timely and communicate them clearly to individuals and teams
3.5. Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams
3.6. Use feedback processes effectively to monitor the implementation and impact of decisions
 


Learning Outcomes



Details of Learning Activities

Students should attend all classes to complete activities and attendance is mandatory for all in-class assessments.  The class activities provide an opportunity to develop skills and apply theory to real life situations. The learning activities may include:

• Case studies and project work
• Collaborative classroom activities and team activities
• Peer interaction, Reflection and discussion
• Games and simulations
• Reading the text book and accessing materials on Learning Hub
 


Teaching Schedule

WEEK NUMBER/DATEContentAssessment
1. 11 February Introduction to course Course overview, Assessment overview, Academic administration procedures, Class management
2. 18 February

 1. Model high standards of management performance and behaviour

1.1 Ensure management performance meets the organisation’s requirements

Management performance and behaviour, job descriptions, role of frontline managers, policies and procedures, codes of conduct, leadership charters
3. 25 February1.2 Ensure management performance and behaviour serves as a positive role model for othersActing as a positive role model, ethics, diversity, innovation,loyalty, confidntiality, presentation, class leadership charter
4. 04 March1.3 Develop and implement performance plans in accordance with organisation’s goals and objectives Performance plans, objectives, develop the plan, appraisals
5. 11 March1.4 Establish and use key performance indicators to meet organisation’s goals and objectives
 
 KPI’s, SMART goals, review KPI’s
6. 18 March 2. Enhance organisation’s image

2.1. Use organisation’s standards and values in conducting business


 

 Values and standards, mission statements, code of ethics, promoting ethical standards, consequences of unethical behaviour

Assessment 1 - Case study 1

Due on class day online via myRMIT

7. 25 March

 2.2. Question, through established communication channels, standards and values considered to be damaging to the organisation
 

2.3. Ensure personal performance contributes to developing an organisation which has integrity and credibility
 

 Formal and informal communication

Behaving with integrity, credibility,

7. 01 AprilMID SEMESTER BREAKSplit week 28 March - 3 April
8. 08 April3. Make informed decisions

3.1. Gather and organise information relevant to the issue/s under consideration


 

Research, consultation

Assessment 2 - Third party reports from other teachers

Assessment 1 - Case study 2

Due on class day online via myRMIT

9. 15 April3.2. Facilitate individuals and teams active participation in decision making processes
 

Decision making, group decisions, group cohesiveness, group dynamics

10. 22 April3.3. Examine options and assess associated risks to determine preferred course/s of action
 
Brainstorming, nominal group technique,cause and effect diagrams, field force analysis
11. 29 April3.3. Examine options and assess associated risks to determine preferred course/s of action
 
Risk assessment,decision analysis, making a proposal, approvals
12. 06 May3.4. Ensure decisions are timely and communicate them clearly to individuals and teams
 
Communication channels, time management
13. 13 May3.5. Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams
 
 Planning, instructing staff,
14. 20 May3.6. Use feedback processes effectively to monitor the implementation and impact of decisions
 
 Feedback processes
15. 27 May Elements 1-3

 Leadership exercises

Assessment 3 - Report

Due on class day online via myRMIT

16. 03 June Course review 

This schedule may change due to unforeseen circumstances but students will not be disadvantaged as a result


Learning Resources

Prescribed Texts

BSBMGT401A Show leadership in the workplace, Learning Guide, Pearson Australia, 2008

9780733992001


References


Other Resources

 

  1. RMIT Library
  2. Handouts and exercises will be given in classs as appropriate
  3. myRMIT Blackboard
  4. The Learning Lab is a learning and study skills site developed by the Learning Skills Unit offering online interactive tutorials, printable handouts and an email Learning Query service. The site is helps students develop capabilities for tertiary study. http://www.dlsweb.rmit.edu.au/lsu/


Overview of Assessment

Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.

Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.


Assessment Tasks

Students must pass all assessments to be competent in this course

Assessment 1.

Case study 1

You will read the Case Study on pages 20-21 of the prescribed text, and follow the task guidelines  by developing a plan to decribe how the new work group will be established

Case study 2

You will read the Case Study on pages 39-40 of the prescribed text and answer the questions

 

Assessment 2. Third party assessment

You will be assessed by teachers in other courses that you are taking against the Leadership Charter that you developed and signed in class.

Assessment 3.  Report

You will prepare a business report for a specific organisation (approximately 2500 words [+/- 10%]). In this report, you will identify an opportunity for this organisation to enhance its image in the local community. The organisation can be one with which you are familiar or one you have researched. The opportunity to enhance the organisation’s image may have arisen as a result of entry into new markets, relocation to a new area, development of new products, activities by competitors or initiatives by government or industry bodies

Assume you are a frontline manager and:

  • Identify the specific objective your plan is to achieve
  • Provide a background of the organisation and its community
  • Identify the benefits to all stakeholders
  • Describe how your proposal supports the organisation’s values
  • Formulate a risk assessment
  • Explain how you will promote team member participation
  • Describe your research methods
  • Explain your contingency planning

Attach the following:

  1. Implementaion plan
  2. Form designed to gather feedback
  3. Examples of materials that will be used to enhance the image to the wider community
  4. A team member performance plan
  5. Key perfomance indicators


Assessment Matrix

Other Information

Academic Administration Procedures

Plagiarism
Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
For further information including “Plagiarism (and how to avoid it): Resources for Students” refer to the Plagiarism section of the RMIT Policies, at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy section. Penalties include official reprimand, recording of a failure result or expulsion from the University.

Referencing
Students are to use the Harvard Referencing System

Essays which do not use the Harvard system of referencing will not be assessed as Not Yet Competent, (NYC), but will be penalised in the grading if the referencing is correct. Wrong referencing includes using the footnote system instead of the Harvard (author-date) system, no page numbers in references where there is a quote, being unable to use the formula for in-text referencing, using a bibliography instead of a reference list, having no reference list, failing to show where a quote begins and ends, writing out the book title because you don’t know how to use references and not using all elements of the reference citation i.e. surname, initial, date published, title (correctly signified), publisher and place published. Minor errors such as wrong punctuation, a wrong page number or a simple typographical error in a date are not defined as an error.



Submission of written work/assessments
Written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business”, in respect ot Harvard Referencing, which can be found at: http://mams.rmit.edu.au/s9sx559hurvc.rtf
Written assessment must be lodged by the due date in the format specified.
Please do not place work in plastic binders or plastic pockets.
Attach a signed Assignment Cover Sheet to each submission of written work or assessment.

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Each page of your online assessments should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Carole Marco, S123456, Task 2, BUSM6245C Implement operational plan, Page 1 of 10.


Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Forms are available from http://www.rmit.edu.au/students/forms Further information can be accessed from http://www.rmit.edu.au/students/specialconsideration


Return of Assessments and Feedback
Hard copy assessments of any in-class assessments will be returned to you together with written feedback during class/lecture times. Online feedback will be via myRMIT. Assessments are normally marked within 2 weeks of submission

 
Variations to Assessment
A change will not be made to the form or forms of assessment as detailed in the Course Guide unless:
1. the students enrolled in that course have received notice in writing of the proposed change; and
2. the change is approved by the Head of School and not less than 70% of the students enrolled in that course.
Appealing Assessment
You are entitled to appeal assessment results. Refer to RMIT Policy – Appeal Against Assessment Result available at http://www.rmit.edu.au/governance/policies in the Teaching and Learning Policy area.
Students are required to attempt all assessments and be rated as competent against all performance criteria to pass the course.
RMIT University recognises nationally accredited or endorsed qualifications and Statements of Attainment issued to the student by other Registered Training Organisations (RTO’s). Also, RMIT provides credit for work experience or other forms of life experience that match the learning outcomes/competencies of RMIT courses. You must provide evidence that is current, relevant valid, and verifiable that your experience matches the learning outcomes/competencies of the relevant course for which you are seeking credit. This evidence may include formal qualifications (certificates, etc); work samples; references; documents, etc. Please speak to your teacher before applying.
To apply, you should obtain an RPL Information Sheet. Forms are available on the RMIT Website at http://www.rmit.edu.au/student-records/studentforms . You should complete the appropriate form (RPL and/or Credit Transfer), attach the relevant supporting documentation and submit the form to your facilitator for this unit.

Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.


Marking Guide (Grading)
Each assessment task is marked as Competent or Not Yet Competent, but not graded until achieving competency across the assessment tasks. We then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.

The grading is according to the following criteria:

1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
We are looking for a high level of ability to complete all tasks independently as per the specifications as well as demonstrating a high level of initiative in your approach to demonstrationg leadership in a workplace situation

2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
We are looking for depth of understanding of the key concepts and knowledge required in showing leadership in the workplace.. You should be able to demonstrate a thorough understanding of all applicable leadership principles in all the assessment tasks.


3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
We are looking for appropriate use of technology to assist in presenting all tasks clearly and suitable for the intended audience. You also need to show an understanding of the kinds of problems that can arise in a leadership role in a workplace with people and teams and how these might be addressed.


4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
We expect to see on-going uploading of information that is relevant to the unit, full utilisation of Blackboard as per course requirements and timely submission of all required assessment tasks.

5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
We expect to see contributions to relevant discussions and scheduled collaborative sessions. In addition your tasks should demonstrate a very good understanding of strategies for a collaborative approach to leadership in the workplace.


Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment


 

Course Overview: Access Course Overview