Course Title: Organise meetings
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: OFFC5201C
Course Title: Organise meetings
School: 650T TAFE Business
Campus: City Campus
Program: C4226 - Certificate IV in Frontline Management
Course Contact : Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email:sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher: Vivien Wong
Tel: + 61 3 9925 5494
Email: v.wong@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable.
Course Description
This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
This unit applies to individuals employed in a range of work environments who organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBADM405B Organise meetings |
Element: |
1. Make meeting arrangements |
Performance Criteria: |
1.1 Identify type of meeting and its purpose |
Element: |
2. Prepare documentation for meetings |
Performance Criteria: |
2.1 Prepare notice of meeting, agenda and meeting papers in accordance with meeting requirements |
Element: |
3. Record and produce minutes of meeting |
Performance Criteria: |
3.1 Take notes with the required speed and accuracy to ensure an accurate record of the meeting |
Learning Outcomes
Details of Learning Activities
FULLTIME STUDENTS
Learners will gain valuable learning opportunities in the classroom and in the Virtual Enterprise, where they will practice their skills taking minutes using their own shorthand and using word processing technology to transcribe minutes and business documents. Students will learn to apply theory to meeting organisation, and ensuring documents are created and distributed in a timely manner. This is a holistic delivery method using the VE together with courses "Implement Customer Service Standards", "Promote Team Effectiveness" and "Monitor a Safe Workplace".
Some learning activities will include a self-directed learning approach. Self-directed learning refers to organised activities that you will undertake independently, either as individuals or with other students, that are supervised by a teacher. This may include workplace research, library assignments, fieldwork and work placements.
Teaching Schedule
Week | Content |
BSBADM405B Organise Meetings |
Assessment |
1 |
VE Induction and overview of courses Assessment Outline Learning activities: Toolbox as a resource Mode of delivery: Weekly attendance at VE. Flexible Delivery online except for 2 assessment weeks. |
||
2 |
Making meeting arrangements: Organisational skills - put scheduled meetings in Outlook and Student Diary. Why keep minutes and the rise of the virtual meeting. Taking shorthand and transcribing. Document template production: Agenda and minutes
|
1.1 - 1.5 2.1 |
TASK 1: Meeting 1 |
3 |
Making meeting arrangements: The secretary Corporations Law and meeting structure and style. Legal and ethical requirements. Formal meetings, informal meetings.
|
1.1 - 1.5 | |
4 |
Making meeting arrangements:
Setting up a meeting Research community meetings |
All | |
5 |
Preparing documents for meetings: Organisational skills About meetings: Keeping records in accordance with organisational guidelines Meetings terminology Quick strategies for informal meetings |
2.1 - 2.4 | TASK 1: Meeting 2 |
6 |
Making meeting arrangements: Negative factors at meetings Practice session |
1.1 - 1.5 2.1 - 2.4 3.1 - 3.4 |
|
7 |
Recording and producing minutes of meeting: What is a motion?Proposing amendments Confirmation of minutes |
3.1 - 3.4 | |
8 |
Recording and producing minutes of meeting: Case study Practice session |
1.1 - 1.5 2.1 - 2.4 3.1 - 3.4 |
|
9 |
Recording and producing minutes of meeting: Cultural diversity in communication Practice session |
All | |
10 |
Recording and producing minutes of meeting Toolbox review |
All | TASK 1: Meeting 3 |
11 |
Decision-making and problem-solving in a meeting Following up after meetings |
All | |
12 |
Report writing Quiz |
All | |
13 | Theory review |
All | TASK 2 Community Report due. |
14 | Theory review. | All |
|
15 | Virtual enterprise |
All |
TASK 1minutes completed. |
16 | Virtual enterprise | ALL |
Learning Resources
Prescribed Texts
Dwyer, J 2012, The Business Communication Handbook, 9th ed, Pearson, New South Wales. |
9781442546738 |
References
Other Resources
Refer to the toolbox found in myRMIT Studies for this course. Note that for your Community Meeting assessment, students may locate a suitable meeting for observation and notetaking within their community.
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical assessments, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work based or course activities.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment Tasks
CRITICAL ASPECTS
Evidence of the following is essential:
1. Organising meetings, including informing participants and preparing materials.
2. Preparing an agenda.
3. Taking minutes during a meeting and preparing draft minutes after the meeting.
TASK 1: Taking minutes:
Full time students will take three sets of minutes including agendas, meeting papers and handwritten notes in the VE. Note scheduled meeting dates on the Calendar above. Submit your work for feedback in class. Use the templates in the textbook for document production guidelines. Read the "Assessment Scenario" in the Virtual Enterprise S drive and also found in myRMIT for this course.
TASK 2: Community Report
Students will research a suitable community meeting to attend as an observer and practice notetaking - not taking minutes. Students will use the marking guide which specifies the criteria required for this assessment found in myRMIT Studies. Students will write a report in their capacity as observer at two meetings - the community meeting and a meeting held in the Virtual Enteprise/workplace. This assessment is graded CA-CHD.
Overview of Assessment
Students must demonstrate an understanding of all elements of competency to be deemed competent.
A range of assessment methods are used to assess practical skills and knowledge, for example:
• direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
• review of authenticated documents from the workplace or training environment
• demonstration of techniques
Assessment Tasks
You are required to complete 2 tasks. You must successfully complete all 2 tasks to be deemed competent in this unit.
Submission Requirements
Assessment tasks need to be submitted via myRMIT
You should:
• Ensure that you submit assessments on or before the due date. If your performance in the assessment is affected by unexpected circumstances, you should consider applying for Special Consideration. Information on the process and application forms is available myRMIT and links in Student Diary.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of work for assessment is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers.
Marking Guide (competency):
Vocational Education and Training (VET) is based on current industry needs and the focus on preparing you for the workplace. Because VET courses are informed by practical application of knowledge and skills, they are based on a system known as ‘competency based training’ (CBT). So when you are assessed in VET it is about whether you are competent to do the job, as well as having a firm grasp on the knowledge and skills required to do that job, as opposed to traditional curriculum based education settings that are often based on knowledge retention.
You need to demonstrate you are competent in each element of the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you whether you are competent or not and how well you are performing. Once competent in all elements of the unit you receive a competency grading.
Please refer to the Final Grades table below.
Marking Guide (Grading)
After achieving competency we then grade your performance in the unit; this gives you the opportunity to have the level of your performance formally recognized against industry standards and employability skills.
The grading is according to the following criteria:
1. LEVEL OF INDEPENDENCE, INITIATIVE, ENTERPRISE AND PERFORMANCE OF WORK TASK
We are looking for a high level of ability to complete all tasks on time. You will show your initiative by organising your meetings and planning the Agenda and meeting documents in a timely manner. You will demonstrate a high level of initiative in your approach to making meeting arrangements within designated timelines. Students will brainstorm and contribute ideas and be part of the group rocess. They will problemsolve by defining the problem, choose a solution and plan a course of action.
2. DEMONSTRATED BREADTH OF UNDERPINNING KNOWLEDGE AND A WILLINGNESS TO CONTINUE LEARNING
Students will learn how to take their own form of shorthand to facilitate efficient notetaking at meetings. They will successfully apply the theory to practice for example, knowing how produce and wordprocess an Agenda and Minutes.
3. TECHNIQUES & PROCESSES, TECHNOLOGY SKILLS AND PROBLEM SOLVING
Using software efficiently, students will produce industry standard business reports free of errors in clear English applying the standards of report writing format. They will problemsolve by using the myRMIT Learning Lab to excel in areas of document production. Minutes will be submitted on time as indicated, learners will seek feedback to improve their productivity. See point 1. above.
4. WORK ORGANISATION, PLANNING AND SELF MANAGEMENT
Students will apply rules of etiquette in face-to-face meeting, virtual meetings and team briefings. In order to plan effectively, the student will be able to prepare documentation for meetings, notice of meetings, agenda and meeting papers. They will use meeting conventions and processes to be effective.
5. COMMUNICATION, PEOPLE NETWORKING, LANGUAGE AND INTERPERSONAL SKILLS AND TEAMWORK
Learners will know the duties of participants at meetings and will demonstrate how they interact effectively. The student will attend all meetings and participate in a business-like manner, observing cultural sensitivities and good business practice. They will coordinate and consult with meeting participants and refer queries to the Chairperson and teacher. Interpersonal skills will be excellent.
Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment
Assessment Matrix
BSBADM405B Organise Meetings |
VE meetings x 3** Part time x2 |
Community meeting* |
Make meeting arrangements (Organising meetings, including informing partiicipants and preparing meterials) |
all | all |
Prepare for documentation for meetings (preparing an agenda) | all | all |
Record and produce minutes of meeting (taking minutes during a meeting and preparing draft minutes after the meeting) | all | all |
*knowledge is assessed
**holistic delivery method using the VE
Course Overview: Access Course Overview